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Client Services Support Associate

Oak Park, IL, United States

Company Description

What we do at Shaker matters. We help to connect people with jobs. A recruitment marketing pioneer since 1951, Shaker is a full-service agency specializing in highly customized communications and strategies for attracting and retaining the right talent...in the right places, with the right messages. That takes smarts and creativity. Ideas and innovation. That takes great people of many talents. And that is exactly what we have at Shaker. There's so much we can accomplish together. Join us.

Job Description

The Client Support Associate will provide day-to-day client service and support to ensure the effective execution of customer objectives in order placement, processing, verification and reporting. The position encompasses data entry, administration, order tracking and billing related duties.

Operate as primary support for assigned clients

Field and process client requests

Juggle multiple clients and project priorities simultaneously

Create orders and manage through to final sales approval, ensuring a high level of detail and accuracy

Track orders to ensure client approvals are received prior to deadline

Submit forms for all internal and reporting requests, providing accurate and comprehensive details required to receive the best possible client deliverable

Follow-up with departments to ensure requested deadlines are met

Manage passwords and reporting for client contracts and ensuring reports are pulled in a timely and detailed fashion as expected by the client

Attend all agency media/vendor presentations

Execute media plans and media agreements/orders as directed by the Client Consultant

Prepare proposals with media recommendations/pricing

Identify growth opportunities to share internally

Maintain current work-in-progress records and archives of past project information as appropriate

Manage all client billing requirements and inquiries -cost centers, POs, AR reporting, etc.

Assist accounting team in timely retrieval of invoices

Qualifications BA or equivalent professional experience

Talent Acquisition or recruitment industry background a plus

Excellent, proactive communication skills

Detail oriented, highly organized and exceptional follow-through

Strong work ethic

High competency level on computer and software skills compatible with job responsibilities

Proficient in Filemaker, MS Office, Excel

Thrives in high-pressure, high-volume situations

Tools: Filemaker, Microsoft Office Suite,Tableau

Additional Information

All your information will be kept confidential according to EEO guidelines.

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