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Client Service Associate

Lombard, IL, United States

Company Overview

Operating without a plan is like sailing without a compass. At Ark Wealth Partners, we believe success always starts with a plan. Recognized by Forbes as a best-in-state financial securities practice, our mission is to bring clarity to what’s possible for our clients financial future. We develop a comprehensive plan designed to help clients achieve their most important goals - to get them from where they are, to where they want to be.

Position Overview

We are currently seeking a detail-oriented and proactive Operations Associate to join our team. The ideal candidate will provide essential support in insurance and investment operations, ensuring seamless post-yes operations and efficient management of client onboarding tasks. Additionally, maintaining consistent communication with clients and processing service requests will be key responsibilities.

Job Responsibilities

Insurance & Investment Operations: Provide comprehensive insurance and investment operations support

Service Workflow Management: Manage workflow of all client onboarding tasks, including but not limited to application completion and submission, underwriting, policy delivery as well as new account opening and funding

Client Service Request Processing: Process existing client service requests, such as policy changes, client information updates, rollover requests, distribution requests, and trade execution, as needed

Client Communication: Maintain regular communication with clients through email and phone correspondence, providing application updates and ensuring all necessary documentation and information is received

Ideal Characteristics

Excellent written and verbal communication skills

Strong attention to detail

Ability to prioritize tasks effectively

Proficient in client service principles

Demonstrated ability to work both independently and collaboratively within a team environment

Takes initiative and demonstrates proactive problem-solving skills

Works effectively both autonomously and as part of a team.

Strong prioritization abilities, able to handle multiple tasks simultaneously.

Eager to learn and grow within the role and the company.

Required Qualifications

1-3 years of prior administrative and/or client service experience, preferably within the financial services industry

Life & Health Insurance license, or ability to obtain within 90 days of employment

Series 7 and/or 63 licensed, or ability to obtain within the first year of employment

Proficiency in Microsoft Office 365 – Outlook, Word, Excel, and PowerPoint

Preferred Qualifications

Experience with Microsoft CRM and/or NetX360 preferred

Prior experience with Northwestern Mutual is a plus

Benefits

A full range of benefits including health, disability, term life, hybrid work schedule, unlimited PTO, maternity/paternity leave, and more.

Join our team at Ark Wealth Partners and be part of a dynamic environment where your contributions make a significant impact on our clients financial success. Apply now to embark on a rewarding career journey with us.

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