Client Service Associate
Lombard, IL, United States
Company Overview
Operating without a plan is like sailing without a compass. At Ark Wealth Partners, we believe success always starts with a plan. Recognized by Forbes as a best-in-state financial securities practice, our mission is to bring clarity to what’s possible for our clients financial future. We develop a comprehensive plan designed to help clients achieve their most important goals - to get them from where they are, to where they want to be.
Position Overview
We are currently seeking a detail-oriented and proactive Operations Associate to join our team. The ideal candidate will provide essential support in insurance and investment operations, ensuring seamless post-yes operations and efficient management of client onboarding tasks. Additionally, maintaining consistent communication with clients and processing service requests will be key responsibilities.
Job Responsibilities
Insurance & Investment Operations: Provide comprehensive insurance and investment operations support
Service Workflow Management: Manage workflow of all client onboarding tasks, including but not limited to application completion and submission, underwriting, policy delivery as well as new account opening and funding
Client Service Request Processing: Process existing client service requests, such as policy changes, client information updates, rollover requests, distribution requests, and trade execution, as needed
Client Communication: Maintain regular communication with clients through email and phone correspondence, providing application updates and ensuring all necessary documentation and information is received
Ideal Characteristics
Excellent written and verbal communication skills
Strong attention to detail
Ability to prioritize tasks effectively
Proficient in client service principles
Demonstrated ability to work both independently and collaboratively within a team environment
Takes initiative and demonstrates proactive problem-solving skills
Works effectively both autonomously and as part of a team.
Strong prioritization abilities, able to handle multiple tasks simultaneously.
Eager to learn and grow within the role and the company.
Required Qualifications
1-3 years of prior administrative and/or client service experience, preferably within the financial services industry
Life & Health Insurance license, or ability to obtain within 90 days of employment
Series 7 and/or 63 licensed, or ability to obtain within the first year of employment
Proficiency in Microsoft Office 365 – Outlook, Word, Excel, and PowerPoint
Preferred Qualifications
Experience with Microsoft CRM and/or NetX360 preferred
Prior experience with Northwestern Mutual is a plus
Benefits
A full range of benefits including health, disability, term life, hybrid work schedule, unlimited PTO, maternity/paternity leave, and more.
Join our team at Ark Wealth Partners and be part of a dynamic environment where your contributions make a significant impact on our clients financial success. Apply now to embark on a rewarding career journey with us.