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edgecomputingassociation.com
Columbia, MD, United States
Location Columbia, Maryland , United States DESCRIPTION:Performs general maintenance tasks, troubleshoots and repairs computer systems and peripheral equipment throughout the organization. Includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment while ensuring optimal workstation performance. Identifies, re
Job Source: edgecomputingassociation.comAmergis
Columbia
The Desktop Support Specialist assists staff in Maxim’s Corporate Office and remote locations with technical support of desktop computers, applications, and related technology. Support includes, specifications, installation and testing of computer systems and peripherals within established guidelines. In addition, the Desktop Support Specialist hel
Job Source: AmergisAmergis
Columbia, MD, United States
Amergis Desktop Support Specialist 1 Columbia , Maryland Apply Now The Desktop Support Specialist assists staff in Maxim’s Corporate Office and remote locations with technical support of desktop computers, applications, and related technology. Support includes, specifications, installation and testing of computer systems and periphera
Job Source: AmergisAmergis
Columbia, MD, United States
The Desktop Support Specialist assists staff in Maxim’s Corporate Office and remote locations with technical support of desktop computers, applications, and related technology. Support includes, specifications, installation and testing of computer systems and peripherals within established guidelines. In addition, the Desktop Support Specialist hel
Job Source: AmergisTEKsystems
Baltimore, MD, United States
Description: The customer is a nonprofit organization that is a smaller user base which means the support specialist role will be doing a variety tasks and will be responsible for taking escalated calls from the Tier 1. This could range from day to day technical support issues with users being unable to connect to the internet, their printer isn't
Job Source: TEKsystemseTeam
Baltimore, MD, United States
Job Description An expert-level understanding of hardware and software Demonstrated expertise and proficiency in diagnosing complex problems with computer hardware and software with ability to apply solutions to the problems. Experience in dealing with anti-virus, anti-spam, wireless communication, mobile devices, and security in the informatio
Job Source: eTeamTEKsystems
Owings Mills, MD, United States
Description: Technical expertise: The technician should have a strong understanding of audiovisual systems, including equipment setup, troubleshooting, and maintenance. They should be familiar with Microsoft Teams rooms and have experience configuring and integrating AV equipment with the platform. 1. Knowledge of Microsoft Teams: The technician s
Job Source: TEKsystemsTEKsystems
Owings Mills, MD, United States
Description: Technical expertise: The technician should have a strong understanding of audiovisual systems, including equipment setup, troubleshooting, and maintenance. They should be familiar with Microsoft Teams rooms and have experience configuring and integrating AV equipment with the platform. 1. Knowledge of Microsoft Teams: The technician s
Job Source: TEKsystemsBaltimore, MD, United States
Job Description An expert-level understanding of hardware and software Demonstrated expertise and proficiency in diagnosing complex problems with computer hardware and software with ability to apply solutions to the problems. Experience in dealing with anti-virus, anti-spam, wireless communication, mobile devices, and security in the information technology field.
Experience in handling and liaising with multiple vendors/Partner/Teams.
Solid knowledge of data communication and networking internet protocols, such as TCP/IP, Ethernet and Serial interface standards, Change Management, and Active Directory. Knowledge of JAMF, Microsoft SCCM, Microsoft Intune, FileVault Disk Encryption Interact with numerous computer platforms in a multi-layered client server environment.
Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers, and administrative systems. Strong ability to quickly and independently master new technology, then provide support and consultation on usage of new technologies.
Strong customer service orientation. A strong team player, works effectively under pressure, and ability to multi-task.
Works in close collaboration with laboratory tech and assisting with installation and maintenance of software.
Excellent interpersonal communication skills (verbal, written and listening) since he or she will have daily interaction with faculty, administrators, and staff.. Exceptional documentation skills.
Both English and Local Language.
(1.) To provide support for on call escalations and doing root cause analysis of given issue
(2.) To independently resolve tickets within agreed SLA of ticket volume and time
(3.) To adhere to quality standards, regulatory requirements and company policies
(4.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts
(5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases.
Email Alert for Desktop Support Specialist jobs in Baltimore, MD, United States
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