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TEKsystems
Baltimore, MD, United States
Description: Our client is seeking to hire a Sr. Desktop Support Analyst to help support the firm's move to the VDI. This person will be responsible for helping walk users through post deployment support issues. They will also be responsible for assisting with other tickets that this team receives relating to more general IT support. This person m
Job Source: TEKsystemsOmni Inclusive
Baltimore, MD, United States
Job Description An expert-level understanding of hardware and software Demonstrated expertise and proficiency in diagnosing complex problems with computer hardware and software with ability to apply solutions to the problems. Experience in dealing with anti-virus, anti-spam, wireless communication, mobile devices, and security in the information
Job Source: Omni InclusiveTEKsystems
Baltimore, MD, United States
Description: Performs general maintenance tasks, troubleshoots and repairs computer systems and peripheral equipment throughout the organization. Includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment while ensuring optimal workstation performance. Identifies, researches and resolves technical incidents.
Job Source: TEKsystemsTEKsystems
Columbia, MD, United States
Description: Performs general maintenance tasks, troubleshoots and repairs computer systems and peripheral equipment throughout the organization. Includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment while ensuring optimal workstation performance. Identifies, researches and resolves technical incidents.
Job Source: TEKsystemsTTI of USA, Inc.
Baltimore, MD, United States
Role is for A Desktop Support opening. Looking for someone with an analyst approach. 1) Windows 10 experience 2) Citrix experience 3) Virtual Machine support experience 4) Large Enterprise background experience 5) MS Teams experience 6) Troubleshooting - finding the root cause and what the solutions is PowerShell scripting and mobile support are
Job Source: TTI of USA, Inc.Akkodis
Columbia, MD, United States
Akkodis is seeking a Desktop Support Specialist for a Contract position with a client located in Columbia, MD. Ideally looking for applicants to have a solid background in helpdesk support Pay Range: $55K-60K The rate may be negotiated based on experience, education, geographic locations and other factors. Job Overview: We are seeking experience
Job Source: AkkodisDanta Technologies
Baltimore, MD, United States
REQUIREMENTS: Strong hands on experience needed on end user support for Windows PC and Mac related issues Ability to assign and work on incident tickets through Service Now. Ability to support meeting rooms including the TV's, polycom and other audio/Video conferencing hardware. Ability to support new user onboarding and preparing necessary IT equi
Job Source: Danta TechnologiesDine Development Corporation
Fort Meade, MD, United States
Job Summary: Dine Development Corporation / NOVA-Dine is seeking a Desktop Support Technician to join our growing team at Ft. Meade. This position will be supporting the Defense Enclave Services (DES) team, who will support an extensive digital modernization program critical to DISA and Fourth Estate Agencies. In this position, you will work wi
Job Source: Dine Development CorporationBaltimore, MD, United States
Job Description An expert-level understanding of hardware and software Demonstrated expertise and proficiency in diagnosing complex problems with computer hardware and software with ability to apply solutions to the problems. Experience in dealing with anti-virus, anti-spam, wireless communication, mobile devices, and security in the information technology field.
Experience in handling and liaising with multiple vendors/Partner/Teams.
Solid knowledge of data communication and networking internet protocols, such as TCP/IP, Ethernet and Serial interface standards, Change Management, and Active Directory. Knowledge of JAMF, Microsoft SCCM, Microsoft Intune, FileVault Disk Encryption Interact with numerous computer platforms in a multi-layered client server environment.
Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers, and administrative systems. Strong ability to quickly and independently master new technology, then provide support and consultation on usage of new technologies.
Strong customer service orientation. A strong team player, works effectively under pressure, and ability to multi-task.
Works in close collaboration with laboratory tech and assisting with installation and maintenance of software.
Excellent interpersonal communication skills (verbal, written and listening) since he or she will have daily interaction with faculty, administrators, and staff.. Exceptional documentation skills.
Both English and Local Language.
(1.) To provide support for on call escalations and doing root cause analysis of given issue
(2.) To independently resolve tickets within agreed SLA of ticket volume and time
(3.) To adhere to quality standards, regulatory requirements and company policies
(4.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts
(5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases.
Desktop Support jobs in Baltimore, MD, United States
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