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The Claims Solution
Oakbrook Terrace, IL, United States
Company Description We help the world see new possibilities and inspire change for better tomorrows. Our analytic solutions bridge content, data, and analytics to help business, people, and society become stronger, more resilient, and sustainable. Job Description Managing accounts and engagements across your assigned clients; conducting new custom
Job Source: The Claims SolutionWolters Kluwer
, IL, United States
Basic Function Wolters Kluwer Health's Clinical Effectiveness (CE) organization is a fast-growing and innovation-driven healthcare information technology (HIT) provider working on the front lines of clinical care. Our talented team of physician and pharmacist editors, technologists, and product visionaries collaborate to provide advanced clinical
Job Source: Wolters KluwerSPINS
Chicago, IL, United States
Who We Are For over 20 years, SPINS has been a leader in recognizing the transformative power of data in retail. We offer our clients cutting-edge tools to attract attention from a fast-growing segment within the Health & Wellness industry, the values-based consumer. Nearly half of shoppers prioritize products that emphasize wellness, social respo
Job Source: SPINSDivertinc
, IL, United States
Divert, Inc. is an impact technology company on a mission to Protect the Value of Food. The company creates advanced technologies and sustainable infrastructure to prevent wasted food, driving social and environmental impact. Today, the U.S. alone generates more than 100 million tons of wasted food annually, with over 50% going to landfills or i
Job Source: DivertincSPINS
Chicago, IL, United States
Who We Are For over 20 years, SPINS has been a leader in recognizing the transformative power of data in retail. We offer our clients cutting-edge tools to attract attention from a fast-growing segment within the Health & Wellness industry, the values-based consumer. Nearly half of shoppers prioritize products that emphasize wellness, social respo
Job Source: SPINSEvenUp Inc.
Chicago, IL, United States
In the past 18 months, we scaled our customer base from 0 250 for a SaaS product with our first CSM hired in Dec. 2022. We now have a team of 6 all-star CSMs and are looking to bring on more who can help develop customer engagement plans, execute customer growth initiatives, and provide daily customer support. Our expectation is that this individua
Job Source: EvenUp Inc.SEARCH Group Partners, Inc.
Chicago, IL, United States
SEARCH Group Partners, a premier recruiting firm, is looking for Customer Success Manager for one of our SaaS clients located in Chicago, IL. This is a hybrid position, working in the office 3 days a week. Here are a few things you'll likely find yourself doing in this role... Identify and target potential strategic Customers, including Fran
Job Source: SEARCH Group Partners, Inc.Choco
Chicago, IL, United States
To solve one of our generation's largest problems, we need the worlds best talent. Our vision is to enable a sustainable food system. Our technology is already enabling thousands of restaurants, wholesalers, and producers across 7 countries to operate waste-free and efficiently. Yet, this is a drop into the ocean. We just started. Our goal to conn
Job Source: ChocoChicago, IL, United States
Our mission at Halo is to move science forward. One of Fast Company's 2021 "World Changing Ideas," Halo's platform connects scientists directly with companies to bring new innovations to the world. We work with the R&D teams at some of the most iconic companies including PepsiCo, Bayer, Eli Lilly and P&G on topics ranging from sustainability to human health. Since going live in January 2020, thousands of scientists from 100+ countries have joined. We are venture-backed by Asymmetric Capital, Village Global and Anne Wojcicki, CEO of 23&Me.
Read on and see our reviews on Glassdoor.
Overview:
Halo is seeking a skilled and experienced individual to fill the role of Customer Success Manager. In this position, you will be responsible for developing long-term partnerships with our customers - R&D and innovation execs at global companies (read a case study here) - and ensuring that they realize the maximum value of Halo. As a trusted advisor and problem solver, you will ensure clients achieve their goals for their Halo subscription and assist in further developing the infrastructure to guarantee excellence across the customer experience.
We're a startup and every day will be different. You should be ready and eager to take on increasing responsibilities as they come your way while playing a key role growing a venture-backed startup tackling a meaningful problem.
What you'll do:
Develop customized Joint Success Plans for new customers and ensure successful onboarding processes through outcomes-based Customer Success Management
Build strong, long-term relationships with customers by deeply understanding their business, their use cases, and how Halo drives business value.
Maintain an organized, consultative approach as Project Manager for customer engagements by providing trainings, keeping stakeholders on track towards deadlines, and providing day-to-day support
Strategically monitor account health, package up success stories, and hold regular Business Reviews to ensure customers maintain a clear sense of their ROI
Assess risk for each account and mitigate potential churn by proactively coordinating with cross functional teams to solve customer problems
Own the customer retention KPI for your named accounts through the negotiation and close of on-time renewal contracts
Act as a product expert and bridge between customers and the Product team. Represent the "voice of the customer" to inform and prioritize product improvements, feature requests, and new offerings based on customer needs
Leverage existing customer relationships to identify opportunities for expansion into other business units across large, fragmented organizations
Drive continuous improvement by offering improvements to processes and formalizing best practices in our CS playbook
Maintained organized account notes and deal hygiene in our CRM (Hubspot)
Who you are:
You have 3-5 years' experience in Customer Success or Business Development at an enterprise SaaS business
You have exceptional organizational skills with the ability to manage multiple projects and priorities simultaneously in a fast-paced environment
You have excellent written, verbal, presentation and phone communication skills, with the ability to adapt conversations for technical and non-technical audiences.
You have proven ability to maintain highly valuable and outcome-based relationships with a diverse customer account base
You have worked closely with Product and/or Engineering teams in building out a feedback loop.
You are passionate about our mission to "move science forward"
Bonus points if:
You have a science-related degree or industry experience in science or health.
You have worked for companies with products like applicant tracking systems, b2b marketplaces, CRMs, or project management tools
You've been an instrumental player on an early startup team before
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Email Alert for Customer Success Manager jobs in Chicago, IL, United States
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