IT Field Technician
Denver, CO, United States
Driven Brands Holdings Inc. (NASDAQ: DRVN) (“Driven Brands”) headquartered in Charlotte, NC, is the parent company of some of North America’s leading automotive aftermarket brands including Take 5 Oil Change, Meineke Car Care Centers, Automotive Training Institute, Maaco, CARSTAR, ABRA, Uniban, Car Wash US, FIX Automotive, 1-800-Radiator & A/C, and PH Vitres d’Autos. Driven Brands has more than 4,300 centers across 15 countries, and combined, all businesses generate approximately $3.4 billion in system-wide sales and service over 50 million vehicles annually.
Driven Brands is the quintessential growth company, more than tripling its revenues, brands, employees, and profits over the past six years. The primary focuses of the company are growing its franchisee’s profitability, all brands’ unit count, and creating opportunities for its employees, franchisees, and investors. Our culture of meritocracy inspires high performance and innovation among our employees. We enable our employees and franchisees to go further, faster— generating growth for our franchisees' businesses and our employees' careers. For more information, visit drivenbrands.com.
Keen technical skills? People person? Outgoing and positive attitude? We are seeking an energetic, go-getter IT Field Technician to help us support our rapidly expanding car wash business!
IT Field Technicians are the first line of support for multiple field locations. They will be responsible for installation, configuration, support, and proactive maintenance of systems hardware, software and networking infrastructure. They build relationships, exhibit empathy, and provide a high-level of support to their sites, keep them running in top shape.
Responsibilities:
Act as the first line of support on end-user requests for hardware and software, for all end-users in the USA
Configure and set up new installations of car wash Point of Sale (PoS) and Tunnel Control at locations in their region
Configure new computers, mobile phones, and other hardware for users
Configure VoIP desk and mobile phones
Install and diagnose Camera systems
Install and support Office 365, Remote access software, and various other applications
Networking cabling, switches, and Internet connections in the various offices and carwash outlets
Proactively monitor and keep your region’s car washes operational, acting swiftly to bring a downed site back up
Actively communicate with District Managers and site staff to ensure awareness of your support or maintenance activities
Be an advocate for ICWG’s ticketing system, ensuring that all work that comes in has an associated ticket for tracking and communication purposes
Implement IT infrastructure (software & hardware) projects
Propose innovative ideas and solutions to ensure technology enables the business to work more efficiently, either from a cost or productivity perspective
Ensure the IT employee & security policy is followed throughout the company, to ensure successful IT audit
Ensure employees have the most appropriate technology to enable them to perform their function the most efficiently possible
1+ years installing, managing, and supporting Microsoft platforms and associated equipment while interacting with end-users on a daily basis
Able to learn quickly and think critically to solve problems
Ability to see the bigger picture whilst maintaining an attention to detail
Responsive to internal customers and able to explain technology in simple terms
Approachable, showing modesty and patience towards users and their problems
Ability to integrate easily and work closely in a small team
Strong ability to prioritize and multi-task in a fast-paced environment
Willing to travel to washes across the United States to help with different regions
Experience in phone communication systems, and mobile platforms
Experience with Microsoft Office 365 to be able to answer common end-user questions and issues
Knowledge and understanding of systems networking
Experience of managing and monitoring backup systems and disaster recovery strategies
Highly proactive, self-motivated, and takes initiative to improve everything they work on
#LI-KD1 IND4
Requisition ID: 2022-26282
External Company URL: https://www.drivenbrands.com/
Line of Business: Driven Brands, Inc.