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Northern Impact
Los Angeles, CA, United States
Overview Global leader in Construction Equipment Market intelligence is actively seeking a Customer Success Manager to join their team! This organization is an industry-leading B2B SaaS/DaaS solution provider to companies in the industrial equipment space. This company tracks over $100 billion of assets and over $55 billion in rental and sale tra
Job Source: Northern ImpactWhippy
Culver City, CA, United States
Whippy is the powerful, all-in-one SMS, Email & Voice platform, elevating business productivity with automation and AI-driven technology. Key products include Team Inbox, Campaigns, Workflow Automations, Sales Sequences, AI Voice, AI Chatbots and Reviews. Whippy streamlines communication, seamlessly replacing multiple tools, and empowers businesses
Job Source: WhippyWiley
, CA, United States
Location: Remote, California, USA Our mission is to unlock human potential. We welcome you for who you are, the background you bring, and we embrace individuals who get excited about learning. Bring your experiences, your perspectives, and your passion; it’s in our differences that we empower the way the world learns. About the role: Customer Su
Job Source: WileyRFgen Software
, CA, United States
Rfgen is seeking an experienced Customer Success Manager (CSM) to join our team and lead our customer success program. This position is pivotal in maintaining and enhancing customer relationships, particularly in the post-sales cycle. As a CSM, you will play a critical role in ensuring the seamless adoption of our SaaS-based barcode and mobility so
Job Source: RFgen SoftwareBravado
, CA, United States
Customer Success Manager (Remote) United States of America $100,000–$175,000 OTE *This post was created on behalf of one of Bravado’s clients. Our client is looking for a Customer Success Manager to collaborate with their mid-market and enterprise customers to adopt our client's suite of AI tools. You will collaborate closely with sales, engineerin
Job Source: BravadoChorus Innovations
Long Beach, CA, United States
About Us Chorus Innovations is a fast-growing healthcare technology company with an adaptive platform as a service (PaaS) that enables the rapid development of mobile, desktop, text messaging and interactive voice applications. Chorus’ platform currently powers transformative healthcare, biomedical research and community health projects across inst
Job Source: Chorus InnovationsDuro
Los Angeles, CA, United States
Duro is on a mission to fundamentally change the future of hardware development, helping teams develop 3x faster and save 25% in supply chain costs. Our cutting-edge Product Lifecycle Management platform helps hardware teams move with agility, make timely decisions, and build disruptive products. Backed by top investors, Duro is a forward-thinking
Job Source: DuroSwing Education
, CA, United States
ABOUT SWING: Swing Education is an online staffing marketplace that connects substitute teachers with schools. Founded in 2015 by former K-12 educators and administrators, Swing makes it easier for schools and districts to find reliable, qualified substitute teachers when they need them most. With over 500,000 absence days filled to date, Swing
Job Source: Swing EducationLos Angeles, CA, United States
Rfgen is seeking an experienced Customer Success Manager (CSM) to join our team and lead our customer success program. This position is pivotal in maintaining and enhancing customer relationships, particularly in the post-sales cycle. As a CSM, you will play a critical role in ensuring the seamless adoption of our SaaS-based barcode and mobility solutions within mid-sized to large enterprises.
About RFgen
RFgen digital transformation strategies help to reduce waste from paper, packaging, energy, scrap, and risk to human safety. Our solutions are integral to green and front-line sustainability initiatives for enterprise customers operating in the supply chain. Since 1983, we have provided exceptional customer experiences through our extraordinary people. Our highly diverse team is comprised of proven experts with extensive expertise in digital supply chain automation, ERP environments, and mobile app development. No other company can match our level of experience, expertise, and long-term reliability.
At RFgen, we put our people first—really. Even if that means putting profits second. Our high standard for ethical, sustainable practices drives everything we do and extends from our team members to our customers to our partners. We believe that exceptional people create exceptional customer experiences. So, we invest in a culture of learning and growth to ensure each team member reaches their full potential. When you join the RFgen, expect to feel supported, challenged, and fulfilled.
Requirements
Customer Retention:
Monitor customer health scores and identify risk factors that could lead to churn.
Develop and implement customer retention strategies tailored to individual client needs.
Regularly check in with customers (Quarterly Business Reviews), monitoring satisfaction and identifying opportunities for improvement.
Oversee the customer contract renewal process.
Implementation Support:
Act as the customer advocate during the multiple month implementation process.
Coordinate between the implementation team, project management, development, and the customer to resolve issues and keep the project on track.
Conduct regular status updates and review meetings with the customer during the implementation phase.
User Adoption:
Guide customers through the product features and industry best practices.
Provide training and educational materials to accelerate product adoption.
Collect customer feedback to guide our product development team in creating features that meet customer needs.
Account Expansion:
Identify upsell and cross-sell opportunities within the existing customer base.
Develop and execute expansion plans in collaboration with the sales team.
Facilitate contract renewals and negotiate terms as needed.
Customer References and Advocacy:
Identify satisfied customers who can act as references for potential clients.
Facilitate case studies and testimonials from satisfied customers.
Encourage active customer participation in community forums and events.
Program Development:
Assist in the development and refinement of the Customer Success program.
Mentor and train other team members as the department grows.
Qualifications:
Bachelor’s degree in a relevant field.
A minimum of 5 years of experience in a customer-facing role, preferably in Customer Success.
A minimum of 1-2 years of Manager Experience
B2B Enterprise Sales
Experience in managing SaaS solutions in the supply chain or a similar vertical.
Strong interpersonal, communication, and project management skills.
Proficient in customer success software and CRM systems.
If you're a passionate and experienced Customer Success Manager looking to make a significant impact on customer relationships and drive growth in a dynamic company, we encourage you to apply and join our team.
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Email Alert for Customer Success Manager jobs in Los Angeles, CA, United States
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