ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.
Berkshire Grey
Bedford, MA, United States
About Berkshire Grey: Berkshire Grey is revolutionizing the way we approach logistics and automation. As an industry leader in robotics and AI solutions, we deliver cutting-edge technology to improve efficiency and innovation. Our team is growing, and we are looking for a dynamic Customer Success Manager to join us on this exciting journey. Posit
Job Source: Berkshire GreyPentera
Boston, MA, United States
Come Hack With Us! Join us on our mission of protecting organizations against the most advanced attackers in the world! Pentera is the leader for Automated Security Validation, allowing every organization to test with ease the integrity of all cybersecurity layers, unfolding true, current security exposures at any moment, at any scale. As a resul
Job Source: PenteraBynder Inc.
Boston, MA, United States
Bynder goes far beyond managing digital assets. Our digital asset management platform enables teams to conquer the chaos of proliferating content, touchpoints, and relationships in order to thrive. With powerful and intuitive solutions that embrace the way people want to work, and a richly integrated ecosystem, We are the brand ally that unifies an
Job Source: Bynder Inc.HP Development Company, L.P.
Boston, MA, United States
Customer Success Manager Description - This role can be located anywhere in New England, with a strong preference for candidates located in Massachusetts. Job Summary: Responsible for Solution/Services Adoption and Client Management including Annual Recurring Revenue/Profit Management, Growth, On-going Services Delivery Management with high cust
Job Source: HP Development Company, L.P.Zappix, Inc.
Burlington, MA, United States
Come join Zappix in Burlington MA and be part of a group that is creating amazing new technology. With high-profile customers, Zappix is changing how people are using their mobile phones by bringing On-Demand Visual Self-Service Solutions to the market. Zappix is a privately held software company with a cool, innovative, and sophisticated cloud-bas
Job Source: Zappix, Inc.LogRocket
Boston, MA, United States
About LogRocket Founded in 2016, LogRocket's goal is to make every experience on the web as perfect as possible. We're solving a huge challenge for product managers and developers - understanding the user experience. LogRocket is the first system that gives these teams complete visibility into their customer's experience using their web apps - thr
Job Source: LogRocketPolar Analytics
Boston, MA, United States
Job Description Job Description Polar Analytics is a Full-Stack Business Intelligence Solution for Consumer Brands. A powerful, yet simple solution for business users to get the insights they need to succeed and make the right decisions. Our mission is to empower indie DTC brands worldwide to grow faster and more profitably! What's Unique About P
Job Source: Polar AnalyticsBynder
Boston, MA, United States
Bynder goes far beyond managing digital assets. Our digital asset management platform enables teams to conquer the chaos of proliferating content, touchpoints, and relationships in order to thrive. With powerful and intuitive solutions that embrace the way people want to work, and a richly integrated ecosystem, We are the brand ally that unifies a
Job Source: BynderBoston, MA, United States
TransPerfect Is More Than Just a Job...
Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards.
Job Description
1.0 OVERVIEW
The Customer Success Manager is responsible for the global account, ensuring customer satisfaction and growing the account profitability as well as meeting revenue objectives.
The Customer Success Manager will receive support from the Global Client Solutions team, among others.
2.0 DESCRIPTION
The Customer Success Manager main responsibilities include:
• Lead and oversee the onboarding of new customers /programs
o Gather and analyze customer requirements
o Work with Production team to:
o Define project management, engineering, publishing and linguistic processes to be applied during production
o Assess all existing language assets
o Work with technology teams to:
o Set up production workflows and processes
o Design, customize and document data collection processes
o Import and organize existing language assets
o Be accountable for setup and training of the Production team
• Monitor ongoing production
o Manage project proposals and support the Sales team throughout the Sales life cycle
o Measure production performance, analyze deviations and drive corrective actions
o Lead internal and external communication and report progress
o Measure customer satisfaction
o Optimize existing accounts through regular audits and improvement initiatives
o Organize regular Quarterly Business Reviews to report progress and capture feedback
o Manage customer issues and complaints
o Ensure compliance with the PMO Framework set of requirements
• Grow and optimize the account
o Lead process analysis and optimization
o Ensure an internal and external technology roadmap is defined and deployed (in collaboration with internal technology teams)
o Propose optimization of the global production strategy
o Collaborate with Sales to propose new services or technology to the customer
o Analyze competition and environment changes and adapt our services strategy
• Establish and develop cooperation with the customer
o Manage customer's needs and expectations balancing customer satisfaction and account profitability
o Support the customer in new technology deployment, process improvement and business growth initiatives
o Act as a customer's advocate, identify areas for improvement and solve customer's business problems
3.0 REQUIRED SKILLS
• Proficiency in Microsoft Office (Word, Excel, Outlook and PPT)
• Extreme focus on customer experience and understanding the voice of the customer
• High energy and ability to multitask in a fast-paced environment, work well with people from a variety of different backgrounds and cultures, build relationships with clients and co-workers, work as part of a team, take active measures to solve problems and commit to a high level of service
• Good problem solving skills
• Team player able to demonstrate high team leadership skills
4.0 REQUIRED EXPERIENCE AND QUALIFICATIONS
• Minimum Bachelor's degree or equivalent
• Minimum 5 years of experience in localization project management
• Experience in business/data analytics and related software
• Leadership experience in managing teams
• Prior translation industry experience
5.0 DESIRED SKILLS AND EXPERIENCE
• Experience in process improvement initiatives (Kaizen, Lean Six Sigma)
• Knowledge of Project Management methodology (PMP, Prince2 certification
Customer Success Manager jobs in Boston, MA, United States
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.