Front Desk Coordinator
Austin, TX, United States
The Front Desk is responsible for patient check-in/out, as well as treating all patients in a professional and courteous manner. Review patient chart to verify necessary information and signatures have been obtained. Enter new patient information into computer and collect patient payment amounts. Ensure the patient feels welcome to the practice and continues to return.
Responsibilities:
Greets patients in a prompt, courteous and helpful manner
Assists patients with personal requests or needs
Registers patients, obtains email address, verifies, and updates information as requested in medical record
Update patient recall status in computer per documentation in chart
Daily chart preparation: New, established and surgery patients - labels, required paperwork and test results filled in appropriate section
Prepare daily charge ticket and review for accurate billing/fee information
Discuss & explain insurance coverage to patients
File vision plans
Collect payment for services rendered including refraction fees, co-pays, and outstanding balances
Review Insurance Balance report bi-weekly for proper reimbursement
Review charge tickets upon patient check out for accuracy
Make follow-up appointments and issue appointment cards to patients
E-scribe
Scan patient charts into system
Monitor patient wait time and alert clinic manager if wait time is over 20 minutes
Monitor the reception area for cleanliness and adequate reading materials
Back up on phones when needed
File appropriate paperwork in patients chart as required
Pull and file charts as needed
20. Print daily schedules as needed
21. Copy and send medical records as requested by medical record release forms
22. Perform daily recall to maintain full daily schedule
23. Turn lights on/off, unlock/lock doors as indicated for the day
24. Maintain patient confidentiality in accordance with HIPAA and practice guidelines
25. Maintain positive working relationship will all staff members
26. Other duties as assigned
Essential Skills and Abilities: Excellent customer service and communication skills
Ability to work as a team member
Manage multiple tasks simultaneously
Highly motivated and organized
Empathetic with patients' needs and concern
Excel under pressure
Attention to detail
Treat patients and co-workers with respect
Windows based operating software knowledge
Requirements
Education and Experience: High school diploma or equivalent
Two years minimum experience in medical practice