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Worth Ross Management Co., Inc.
Austin, TX, United States
Location: Downtown Austin/Lady Bird Lake Zip Code: 78701 Schedule: Flexible M-F 7am-3pm and 3pm-11pm (alternates) Must be able to cover a weekend shift if needed. ABOUT US Worth Ross Management Company is an award-winning industry leader, and a team of extraordinary people. We have the advantage of recruiting and retaining the best talent in the
Job Source: Worth Ross Management Co., Inc.Pacific Hospitality Group
West Lake Hills, TX, United States
Position Summary:Responsible for assisting the Front Office Manager with the planning, organization, development and direction of the Front Desk and Bell staff to operate at the highest service standards as they relate to efficiency, professionalism, accuracy, and customer service. Builds and manages teams effectively. Primary Responsibilities/Ess
Job Source: Pacific Hospitality GroupPacific Hospitality Group
Austin, TX, United States
Position Summary: Responsible for assisting the Front Office Manager with the planning, organization, development and direction of the Front Desk and Bell staff to operate at the highest service standards as they relate to efficiency, professionalism, accuracy, and customer service. Builds and manages teams effectively. Primary Responsibilities/Ess
Job Source: Pacific Hospitality GroupWhite Lodging
Austin, TX, United States
Summary: Responsible for assisting in the supervision and control of the Front Desk and completion of administrative tasks. Responsibilities •Provide the highest quality of service to the guest at all times and anticipate and exceed guest expectations. Know and live the mission and the White Lodging/brand basics. Understand the WL Way. •Ensure the
Job Source: White LodgingAustin Southpark Hotel
Austin, TX, United States
About Us With a premier location in the heart of Texas, Austin SouthPark Hotel is conveniently located with easy access to the best of Austin but away from the hustle and bustle of downtown. We are steps away from a Metro Bus Stop and offer our associates free parking onsite. Whether you are looking for a part-time position or a full-time career o
Job Source: Austin Southpark HotelPacific Hospitality Group
West Lake Hills, TX, United States
Position Summary: Responsible for assisting the Front Office Manager with the planning, organization, development and direction of the Front Desk and Bell staff to operate at the highest service standards as they relate to efficiency, professionalism, accuracy, and customer service. Builds and manages teams effectively. Primary Responsibilities/Es
Job Source: Pacific Hospitality GroupHEI Hospitality, LLC
Austin, TX, United States
Team Environment of Passion and Enthusiasm We respect the balance between family and work. We recognize achievements and celebrate successes. We provide the resources and tools essential for success. We embrace diversity. Integrity We interact honestly and respectfully. We meet our commitments. We communicate freely and openly. We always check th
Job Source: HEI Hospitality, LLCHEI Hotels and Resorts
Austin, TX, United States
About Us With a premier location in the heart of Texas, Austin SouthPark Hotel is conveniently located with easy access to the best of Austin but away from the hustle and bustle of downtown. We are steps away from a Metro Bus Stop and offer our associates free parking onsite. Whether you are looking for a part-time position or a full-time career o
Job Source: HEI Hotels and ResortsAustin, TX, United States
** Front Desk Supervisor**
Location: Austin, TX, US
Property Name: La Quinta by Wyndham Austin - Southwest Req Id: 15005
La Quinta by Wyndham is now seeking a Front Desk Supervisor to join our team at the La Quinta by Wyndham Austin - Southwest location in Austin , Texas .
**Job Summary**
The Front Desk Supervisor is responsible for assisting Front Office Management while providing attentive, courteous, and efficient service to all guests, prior to arrival and throughout their stay, while maximizing room revenue and occupancy.
**Education & Experience**
* High School diploma or equivalent required.
* At least 2 to 3 years of progressive experience in a hotel or a related field required.
* College course work in related field helpful.
* Previous supervisory responsibility preferred.
* Must have a valid driver's license for the applicable state.
**Physical Requirements**
* Flexible and long hours sometimes required.
* Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
* Ability to stand during entire shift.
**General Requirements**
* Maintain a warm and friendly demeanor at all times.
* Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
* Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
* Must be able to multitask and prioritize departmental functions to meet deadlines.
* Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
* Attend all hotel required meetings and trainings.
* Maintain regular attendance in compliance with Wyndham Hotels & Resorts Standards, as required by scheduling, which will vary according to the needs of the hotel.
* Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
* Comply with Wyndham Hotels & Resorts Standards and regulations to encourage safe and efficient hotel operations.
* Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
* Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
* Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
* Must be able to cross-train in other hotel related areas.
* Must be able to maintain confidentiality of information.
* Must be able to show initiative, including anticipating guest or operational needs.
* Perform other duties as requested by management.
**Fundamental Requirements**
* Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
* Monitor all VIP and special guest requests.
* Review Front Office log and Trace File daily.
* Fully comprehend and operate all relevant aspects of the Front Desk computer system.
* Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.
* Be aware of all rates, packages, and promotions currently underway as listed in the Red Book.
* Be familiar with all in-house groups.
* Be aware of all closed out and restricted dates.
* Follow and enforce all Wyndham International hotel credit policies.
* Be able to complete and ensure that a proper bucket check, room rate verification report, and housekeeping report have been accurately done and filed.
* Maintain proper operation of the PBX console and ensure that all standards are met, if applicable.
* Establish and maintain good communications and teamwork with fellow employees and other departments within the hotel.
* Assist the GSM in ensuring that employees are following and maintaining standards (i.e., answering phones, callbacks to guests, guest request log).
* Have knowledge of and assist in all emergency procedures as required.
* Oversee and ensure that all guests are checked in/out in a friendly, efficient and courteous manner.
* Be able to perform, complete and ensure that all tasks and duties on the shift checklist are completed in a timely and efficient manner.
* Responsible for issued house bank.
* Be able to perform all duties of Front Office Agent.
* Run room status reports in a timely manner and relay necessary information to affected departments and individuals.
* Monitor key control to maintain hotel security.
* Ensure the maximization of room revenue through Rooms Merchandising.
* Answer all guest inquiries in a timely and professional nature.
* Be involved in departmental meeting, planning and execution.
* Help maintain productivity levels at or above budgeted standards.
* Assist in training and cross training of new hires and current employees on a regular basis.
**COMPANY OVERVIEW:**
Wyndham Hotels & Resorts is the largest hotel franchisor in the world and a leading hotel management company. We stand 20 brands strong across 9,000 hotels in more than 80 countries, and we offer the most diverse collection of hotel experiences in the world. Our iconic brands, united by the richest and simplest rewards program in the business, make hotel travel possible for all.
Our hotel owners are the stewards of our brands, and together, we champion everyday travelers. We believe guests deserve great experiences, and our robust portfoliodistinguished by our leading economy and midscale brandsdelivers just that.
We are AmericInn by Wyndham, Baymont by Wyndham, Days Inn by Wyndham, Dazzler by Wyndham, Dolce Hotels and Resorts by Wyndham, Esplendor Boutique Hotels by Wyndham, Hawthorn Suites by Wyndham, Howard Johnson by Wyndham, La Quinta Inns & Suites, Microtel by Wyndham, Ramada Encore by Wyndham, Ramada Worldwide by Wyndham, Super 8 by Wyndham, The Trademark Collection by Wyndham, Travelodge by Wyndham, TRYP by Wyndham, Wingate by Wyndham, Wyndham Garden, Wyndham Grand and Wyndham Hotels and Resorts.
Headquartered in Parsippany, N.J. with offices around the globe in London, Shanghai, Buenos Aires, Dubai and more, Wyndham Hotels & Resorts employs approximately 15,000 team members worldwide.
Our Company is an Equal Employment Opportunity Employer.
**Job Location:** La Quinta by Wyndham Austin - Southwest , 4424 S. Mopac Service Rd , Austin , Texas 78735
Employment Status: Full-time
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Front Desk Supervisor jobs in Austin, TX, United States
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