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Account Manager

San Francisco, CA, United States

Job Title: Account Manager

Job Type: Hybrid (preferably within 50 miles of Rancho Cordova, California)

Job Purpose:

The Account Manager and Senior Account Manager professional assists the Account Executive Team in managing an assigned book of business and builds, expands, and solidifies relationships with existing clients and Brokers. Account Managers are integral in identifying benefit plan issues and work as the liaison between the Operations Team and the Client to assure the benefit program is administered as intended.

Essential Duties and/or Responsibilities

Provides clients with appropriate resources to address member benefit needs and questions by being the main day to day contact for escalated claims, billing and enrollment questions

Focuses on retaining existing business with excellent customer service

Assists in identifying opportunity to improve client and member experience

Provides administrative and customer service support to the main Employer contact/Plan decision makers

Supports Senior Account Executive staff with New Business and Renewal implementation tasks

Assists in reporting requests: Weekly, Monthly and Quarterly specialty plan analysis reporting

Assists with end of contract Stop Loss review

Assists with special projects as necessary (Example: Sales RFP requests)

Knowledge, Skills and Education Required: Excellent verbal and written communication skill

Critical thinking and good judgment to quickly determine and prioritize key issues

Must be a team player and be able to work with clients to make all goals, objectives, and time constraints understood

Great organizational skills, impeccable attention to detail and the motivation to take projects and processes to the next level

Attributes of a Successful Account Manager Excellent verbal and written communication skill

3+ years’ solid experience in healthcare/health information management industry, preferably including third party and/or commercial payer and/or self-funded service experience

Account Management experience required in the healthcare industry

Client facing experience with exceptional presentation skills is a must

Proficiency in all MS Office applications – Advanced knowledge of Excel desired

Bachelor’s degree desirable

Salary Range: $60k-$70k (DOE)

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