Email Alert for
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.
Crescens
Atlanta, GA, United States
Job Title: - Service Desk Analyst Location: Atlanta,GA Duration: 11+ months DESCRIPTION: The Service Desk Analyst will work with a team of other service desk analysts, under the general supervision of a Service Desk Team Lead and the IT Service Operations Manager, who is responsible overall for the Service Desk operations. Depending on the
Job Source: CrescensPage Mechanical Group, Inc.
Atlanta, GA, United States
About Our Company: Delmock Technologies, Inc. (DTI) is seeking a Tier II Operations Analyst to explore exciting career opportunities. DTI is a leading HUBZone business in Baltimore, known for delivering innovated IT and Health solutions with a commitment to ethics, excellence, and superior customer service. At DTI, we balance continuous growth and
Job Source: Page Mechanical Group, Inc.Rubin Lublin, LLC
Peachtree Corners, GA, United States
A well-established professional services firm located in Norcross, GA is seeking a dependable, dynamic Information Technology Analyst to provide general end-user support and systems administration. The Information Technology Analyst will work closely with the IT Operations Director as well as other departments, teams, and partners to ensure technol
Job Source: Rubin Lublin, LLCHexaQuEST Global, Inc.
Atlanta, GA, United States
Job Description: Purpose: The Atlanta Public School System is seeking the services of a Service Desk Analyst to provide direct first-line level 1 service desk support to Client schools and administrative locations. Summary: The Service Desk Analyst will work with a team of other service desk analysts, under the general supervision of a Service De
Job Source: HexaQuEST Global, Inc.Synergis
Atlanta, GA, United States
IT Support Technician Contract to Hire Atlanta, GA 30342 (Glenridge/400 area) In this role, you will assist in the lifecycle of client's employee s and their assigned IT hardware, resolving problems, installing hardware and software solutions, and supporting the onboarding/offboarding process. The successful IT Support Technician will be responsibl
Job Source: SynergisVisionaire Partners, LLC.
Alpharetta, GA, United States
IT Support Specialist - Tier III - Direct Hire This is an exciting opportunity to put your Tier III IT Support experience to work in a growing faith-based organization. We seek a candidate with deep technical experience with Mac and PC environments. This is NOT a customer facing role, you will dig in and resolve System Admin issues when necessary.
Job Source: Visionaire Partners, LLC.Visionaire Partners
Alpharetta, GA, United States
IT Support Specialist - Tier III - Direct Hire This is an exciting opportunity to put your Tier III IT Support experience to work in a growing faith-based organization. We seek a candidate with deep technical experience with Mac and PC environments. This is NOT a customer facing role, you will dig in and resolve System Admin issues when necessary.
Job Source: Visionaire PartnersCortavo
Marietta, GA, United States
Job Overview: We are seeking a highly capable Service Desk Analyst who will be responsible for inbound calls and tickets from Cortavo’s managed services customers. This Level 2 position will require the ideal candidate to identify and resolve questions relating to issues with opening applications, printers, connectivity to different systems, new
Job Source: CortavoAtlanta
Overview
Support Now is an essential sub-department of Field Operations. We provide support to our corporate users and quick-service restaurants by making it easy for our Operators, Team Members, and Staff to get answers, solve problems and identify opportunities. We measure success by the speed, accuracy, and experience we provide. The services we offer include general business support, IT and operation support, systems and application support, networking support, and many other technologies that are utilized by our Franchisees. We also focus on continuous improvement, strategy and insights to make things better for today and where Chick-fil-A is headed tomorrow.
IT Helpdesk Agents are responsible for providing support for all technologies used by our Chick-fil-A Franchisees. IT Agents look for ways to serve, get answers, and solve problems in a timely manner for our Operators, Team Members and each other.
If you are passionate about joining a championship team that focuses efforts on making it easy with care, Support Now is the place for you.
Our Flexible Future model offers a healthy mix of working in person and remotely, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
Responsibilities
+ Provide an effortless customer experience through online or phone response to make it easy for restaurants to get answers and solve problems
+ Utilize ticketing system to communicate and thoroughly document issues and opportunities
+ Manage ticket queue daily to make sure all tickets are updated and communicated resolved effectively
+ Diagnose and troubleshoot simple and complex issues for both IT hardware and software by utilizing all available resources provided, such as remote access tools, automation scripts, and monitoring platforms
+ Using KCS methodology, contribute to the knowledge base by flagging, editing and creating articles
+ Follow all Standard Operating Procedures
+ Advocate for the restaurants and own issues until completion
+ Maintain restaurant and business acumen by attending and pass all required training to adequately support the platforms and restaurants
+ Support departmental goals such as Quality, Customer Satisfaction and other key metrics.
+ Adhere to published work schedule and maintain excellent attendance
+ Demonstrate relentless teamwork through collaboration on team projects and initiatives
Minimum Qualifications
+ Earned an Associate’s Degree or actively enrolled in undergraduate four-year degree (Bachelors) program
+ 0-2+ years experience
+ Working knowledge of Microsoft Office
+ Ability to work independently with minimal supervision
Preferred Qualifications
+ Bachelor’s Degree in Information Technology, Computer Information Systems, Business, Marketing Degree or related field
+ 0-2+ years Help Desk/Call Center experience
+ Customer service experience
+ Hospitality and/or Chick-fil-A restaurant experience, a plus
Travel Requirements
10%
Preferred Level of Education
Bachelor's Degree
Major/Concentration
Information Technology, Computer Information Systems, Business, Marketing Degree or related field
Job FunctionHelp Desk
Position TypeEntry-Level
Requisition ID2024-16282
Posting Location : LocationUS-GA-Atlanta
Email Alert for IT Analyst I_ jobs in Atlanta
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.