Information Technology Analyst
Peachtree Corners, GA, United States
A well-established professional services firm located in Norcross, GA is seeking a dependable, dynamic Information Technology Analyst to provide general end-user support and systems administration. The Information Technology Analyst will work closely with the IT Operations Director as well as other departments, teams, and partners to ensure technologically sound, timely, and cost-effective management of the firm's systems and network infrastructure. The successful Information Technology Analyst will have the qualifications listed below and be able to bring innovative ideas to the firm.
Essential Duties and Responsibilities
Provide end user support for applications, desktops and laptops in the office and for remote workers
Setup, deploy and decommission servers, desktops and laptops according to the firm's security standards and policies
Complete new user account setups, as well as account changes and deletes in timely manner according to firm procedures
Manage Active Directory and Group Policy within server 20XX environment
Evaluate and optimize server, network and end user systems regularly
Use VMware vSphere and VMware Horizon to manage the firm's virtual servers and virtual desktops running on VMware ESXi in a clustered environment with network attached storage
Manage and maintain the firm's cyber security to protect client data
Manage network monitoring systems ensuring alerts are functioning and are resolved in a timely
Manage and maintain the firm's physical servers and all workstations to maximize performance and reduce downtime. This includes monthly patching and other necessary upgrades
Monitoring the network (LAN/WAN) for threats or errors
Manage and maintain Microsoft 365 / Azure
Manage SMTP connection points between firm software and Microsoft 365
Manage integration between Mimecast Security Solution and Microsoft 365
Manage and maintain Exclaimer for signatures, taglines, and special department requests
Assist the IT Operations Director with surveys and maintain the firm's compliance with the firm's clients, which includes banks and mortgage companies
Serve as the backup IT contact for all auditors
Assist with the management of the firm's disaster recovery and business continuity solution
Manage and maintain the firm's GoTo VoIP system and knowledge of call trees
Preferred Skills Knowledge of networking including DHCP, DNS, VLANs.
Experience with firewalls and VPN technologies utilizing 2-factor authentication
Familiarity of Network Access Control Systems
Proficiency with FortiGate firewalls and FortiGate VPNs
Experience with Cisco routers and switches
Understanding of scripting, automation, PowerShell, and excel macros
Interpersonal skills to facilitate productive working relationships
An adaptable and flexible attitude, that allows problem solving by examining issues from different angles
Ability to stay organized while handling multiple tasks
Working knowledge of mobile device management or endpoint management and security
Discretion in handling confidential information
Requirements Bachelor's degree in computer science, Information Management, or equivalent experience.
2+ years of experience as a Systems Administrator for a mid-sized organization preferably in a hybrid cloud / physical server environment.
2+ years of direct customer support experience
Ability to provide on-call support in conjunction with the IT Operations Director
Excellent understanding of software, hardware, networking, and IT security
A successful candidate must pass a background check and will be subject to pre-employment screens including confirmation of eligibility to work in the United States. Candidates may also be subject to criminal and/or credit history checks and reference checks depending on the nature of the position for which they are applying. Consideration for employment will be conditioned upon cooperation with these screens.