Principal Technology Engineer

New York, NY, United States

As a Principal Technology Engineer your role will be to advance the Guardian Workplace, Communications and Collaboration capabilities and platforms for our Agencies & Producers partners. As a field advocate your goal is to ensure agency/field can connect & transact more seamlessly leveraging Guardian approved technologies. The ideal candidate will layout the Workplace overall architecture for our field partners and solicit feedback from our distribution (HO) and field/agencies partners, identify gaps, collaborate on feasible options with technology owners, gain buy in from stakeholders, implement solutions/capabilities & encourage/support adoption.

You will work in deep partnership with our messaging, workplace, helpdesk, cybersecurity and supporting field technology teams to define a roadmap and work with the impacted teams to prioritize and enhance field workplace tools.

You are

A self-starter who is fueled by collaboration, likes working with sales people, able to transform conceptual thinking into executable insights who thrives in partnering across the company with all business areas to deliver workplace technical solutions for our field & agency partners.

Someone with a solid understanding of technology related to and supporting Microsoft technologies with a focus on the collaboration, communication and productivity tools.

Someone that is detail oriented and organized to successfully communicate results.

Someone that can execute by demonstrating solid focus and determination to overcome obstacles and get results.

You will Maximize the capabilities that Guardian already has access to, to promote, encourage adoption, in the field and agencies (ie: Microsoft, etc) as "value add".

Facilitate feedback from field members on existing workplace tools, identify trends, areas that we can tune or influence vendors and work towards continuous improvements for field experience.

Research and assist with implementation of new technologies and solutions that can improve the efficiency and security of the Windows collaboration environment for the field.

Provide technical expertise and support for Microsoft-related issues, including troubleshooting, root cause analysis, and problem resolution.

Collaborate with technical leads to develop new and existing solutions targeting cloud and mobile platforms for field workplace.

Research, analyze design, propose and deliver solutions that are appropriate for the workplace.

Assist and shepherd new technology field requests - ensure a comprehensive list of "approved" field technology requests are maintained and business/technology owners are identified.

Understand current market trends to maintain product service catalogue and Roadmaps.

Understand vendor's technology solution roadmaps.

Assist, as needed, the cyber lead with CDM setups and changes.

Maintain the architectural runway for the workplace by creating an architectural vision and roadmaps for Guardian teams with the sole purpose of supporting our Field & Agency distribution arms.

You have Bachelor's degree in computer science, information systems, computer engineering, Systems Analyst or related field or equivalent work experience.

Deep understanding of workplace and messaging technologies.

Experience working with field/sales personnel a plus.

Strong aptitude for learning new technologies, ask questions and continue.

Self-initiated individual who consistently delivers high quality results with limited guidance and willingly trains, guides and positively influences others, internally and with the field.

In-depth knowledge of Windows 11 and other Microsoft operating systems, as well as Active Directory, Group Policy, and related technologies.

Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and communicate technical concepts to non-technical stakeholders.

Strong attention to detail and a commitment to delivering high-quality work within defined timelines.

At least 5 years of experience in managing and securing Windows servers.

Knowledge of multiple technologies including but not limited to Microsoft, Zoom, Hearsay, Microsoft Azure, Microsoft 365, Cloud services (AWS/ Azure), Mac/PC, and mobile.

Salary Range

$114,080.00 - $187,415.00

The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation.

Our Promise

At Guardian, you'll have the support and flexibility to achieve your professional and personal goals. Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.

Inspire Well-Being

As part of Guardian's Purpose - to inspire well-being - we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues.

Health Care Choice of [high deductible/copay] medical plans* with prescription drugs, including coverage for fertility and transgender inclusive benefits

Dental plan

Vision plan

Health care accounts - flexible spending, health reimbursement, and health savings accounts

Critical illness insurance

Life and Disability Insurance Company-paid Life and Disability insurance plus voluntary supplemental coverage

Accident insurance

Retirement and Financial 401(k) retirement plan with a company match, plus an annual age/service-based Company contribution and an annual profit-sharing contribution, if applicable

Complimentary 1:1 financial guidance with a licensed Fidelity representative

Time Off and Remote Work Flexible work arrangements (part in-person/part remote)

Unlimited paid time off for most roles plus time off for volunteering, jury duty, voting, and bereavement

Personal holidays for colleagues to use in recognition of religious, cultural, or civic days

Paid parental leave and paid family and medical leave policies

Emotional Well-being and Work-Life Emotional well-being, mental health, and work/life resources powered by Spring Health

Wellness programs, including fitness program and equipment reimbursement

Child, adult, and elder back-up care support through Bright Horizons

Adoption assistance

College planning

Tuition reimbursement

Student loan assistance

Commuter benefits in select metropolitan areas

Equity & Inclusion

Opportunities to build inclusive and meaningful connections through involvement in colleague-led affinity groups: Employee Resource Groups:

Colleague Connection Committees

Community Involvement Committees

A culture that encourages colleagues to bring their authentic selves to work Voluntary self-ID

Pronunciation and phonetic spelling of names

Benefits apply to full-time eligible employees. Interns are not eligible for most Company benefits.

Equal Employment Opportunity

Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.

Accommodations

Guardian is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individual's known limitations related to pregnancy, childbirth, or related medical conditions, unless doing so would create an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact [email protected].