Senior Support Engineer - Information Technology

Chicago, IL, United States

Description

There's never been a more exciting time to join United Airlines. We're on a path towards becoming the best airline in the history of aviation. Our shared purpose - Connecting People, Uniting the World - is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And we're growing - in the years ahead, we'll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?

We believe that inclusion propels innovation and is the foundation of all that we do. United's Digital Technology team spans the globe and is made up of diverse individuals all working together with cutting-edge technology to build the best airline in the history of aviation. Our team designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.

Key Responsibilities:

This operational support position is designed to expand the candidate's knowledge of United's best practices, Digital Technology's tools, processes and functions with oversite and mentoring from senior leaders in the Field Services organization. Responsible for managing (DT) Digital Technology aspects of large projects that are diverse and complex. Coordinates project planning, training, execution, timing, functionality, quality, and cost. Required to interact with vendors and contractors. Have a strong background in project management, understand technical/business requirements gathered from the business units. Will have to possess excellent organization & communication skills, you will have to possess excellent customer service skills. Candidate will ensure United's IT Critical Infrastructure standards are followed. The role is involved in project deployment and support of End User, LAN "Local Area Network" WAN "Wide Area Network" VOIP "Voice Over IP"CCTV "Closed Circuit Television" and Mobility platforms. The role will be the interface between Field Services and internal/external business partners.

Support United's HUB & regional airports, customer service centers, contact centers and all United facilities

Duties include Walkthroughs, (DT) Digital Technology Equipment, preventative maintenance, mobility product support, (DT) Digital Technology infrastructure support, operational equipment and communication rooms, base location inventory management and supply storage

System maintenance/ administration, diagnostics, automated imaging of PC equipment/IT Infrastructure, installation and removal of PC equipment

Manage day to day activities for enterprise level support for iOS and Android, Drives AV innovation and standardization across the region, performs CCTV Testing, diagnostics, and repairs of product for the region

Attends regional project meetings and provides project tracking and analysis. Supports the integration of vendor tasks and tracks and reviews vendor deliverables

Coordinate activities with internal/external technology owners/service providers. Network Engineering, WAN Engineering, Wi-Fi Engineering, mobility Engineering

Ensures The Main Distribution Frame (MDF) room and intermediate distribution frame (IDF) conform to established enterprise/industry standards (BICSI) Building Industry Consulting Service International, (EIA) Electronic Industries Alliance, (TIA) Telecommunications Industry association, monitor, manage, and maintain (DT) Digital Technology infrastructure and end user equipment to ensure expected availability and performance levels are achieved

Working Conditions Travel (including international) required along with after-hours work and weekends support, as needed

Provides on-site support and is on-call 7x24x365, as needed

United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the "desired" qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table!

Qualifications

What's needed to succeed (Minimum Qualifications): Bachelor's degree in Information Technology, Computer Science, or Equivalent IT Field Service Experience

5 years of IT experience

Mobility IOS/Android, Windows, LAN room and (DT) Digital technology Infrastructure experience (Copper, fiber optic)

Ability to communicate solutions to both technical and non-technical audiences

Aptitude for problem solving

Strong level of poise in high pressure environments

Technical aptitude and ability to learn new technologies

Must be legally authorized to work in the United States for any employer without sponsorship

What will help you propel from the pack (Preferred Qualifications): Airline Digital Technology Field Service & Project Management experience

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact [email protected] to request accommodation.

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