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YMCA of Greater Tulsa
Broken Arrow, OK, United States
JOB TITLE: Member Experience Staff REPORTS TO: Program Director and/or as assigned FLSA TYPE: Non-Exempt, Hourly JOB PURPOSE: Under the direction of the assigned supervisor, the Member Experience Staff will administer all functions related to the front desk and in some locations may work on the fitness floor as well. They will have a direct
Job Source: YMCA of Greater TulsaYMCA of Greater Tulsa
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Job Source: Enterprise MobilityCity Year
Tulsa, OK, United States
Click Apply to submit your online application. Please attach a resume and thoughtful cover letter on the "My Experience" page in the "Resume/CV" field. Active City Year Corps or Staff members must login to Workday to apply internally. Number of Positions: 1 Application Instructions Click Apply to submit your online application. Please attach a r
Job Source: City YearTulsa, OK, United States
JOB TITLE: Member Experience Staff
REPORTS TO: Program Director and/or as assigned
FLSA TYPE: Non-Exempt, Hourly
JOB PURPOSE:
Under the direction of the assigned supervisor, the Member Experience Staff will administer all functions related to the front desk and in some locations may work on the fitness floor as well. They will have a direct focus on serving our members at the highest level as well as retention of members through great customer service. All staff must strive to work cooperatively with fellow employees to achieve the goals and objectives of the YMCA. They must also understand location safety and risk management procedures.
PRINCIPAL ACTIVITIES AND ESSENTIAL FUNCTIONS (not a complete list):
Interpret and administer all policies established by the YMCA, to all members, participants, employees, etc.
Project YMCA image by personal adherence to all policies
Receipt money, make daily deposits, open & close shifts in membership software.
Run reports as requested /needed.
Deal with emergency situations as they arise using all proper, trained skills
Deal with upset members in a respectful, understanding manner
Accurate & timely reporting of all requested record keeping
Responsible for maintaining a safe environment in all member areas, including common area, locker rooms, etc.
Take a leadership role in any emergency that takes place in the building.
Interpret and enforce membership rules & policies to ensure the safety of all members, guests, employees, etc.
Requirements
Required:
18 years of age
Excellent skills in customer service and interactions with others
Experience working with various computer software programs.
Strong data entry skills
Current CPR/AED/First Aid/O2 Certification.
Preferred: Experience in a customer service setting
High School Graduate or equivalent
Bilingual - English/Spanish
Salary Description
$10.00 hourly start commensurate with experience
Email Alert for Member Experience Staff jobs in Tulsa, OK, United States
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