Director of Member Experience and Engagement
Tulsa, OK, United States
Job Type
Full-time
Description
YWCA Tulsa is seeking a highly motivated and experienced Director of Member Experience & Engagement to join our team. The ideal candidate will be responsible for developing and implementing strategies to enhance the overall experience of our members and increase engagement with our organization.This role oversees membership enrollment, engagement and experience initiatives to ensure the delivery of exceptional value to members. The Director will collaborate with cross-functional teams to align membership strategies with organizational goals and market demands. This position will play a pivotal role in fostering a vibrant and inclusive community that aligns with our mission to eliminate racism, empower women, promote peace, freedom, dignity, and justice for all.
Requirements
Leadership and Team Management
Membership Enrollment Strategy and Execution
Member Experience and Retention
Marketing and Outreach
Data Analysis and Reporting
Budget Management
Skills :
Servant leadership, able to develop cohesive, inclusive teams.
Effective oral and written communication skills, especially as required in developing new programs, preparing and making presentations, working with various committees, and interacting with diverse groups of internal and external contacts.
Ability to make decisions in the best interest of the YWCA Tulsa and must be an advocate for the mission and vision.
Ability to develop team concepts of success and supervise the staff to accomplish the pre-set goals.
Ability to manage multiple projects and prioritize effectively along with displaying strong problem-solving skills and the ability to make data-driven decisions.
Creative and innovative mindset with the ability to adapt to changing market conditions.
Bilingual a plus.
Education & Experience:
Bachelor's degree in business administration, Marketing, Sales, or a related field with 3 years minimum of experience in membership campaigns and retention, marketing, or a related field, with at least 3 years in a leadership role.
Or 7 years of combination experience.
Proven track record of developing and executing successful membership campaigns and retention strategies.
Experience managing and leading a team focused on customer service and member retention, with a focus on performance management and coaching.
Must have ability to be on-call during hours of fitness centers' operations.
Proficiency in CRM software and membership management systems
Benefits and Perks:
Flex work agreement
Medical Benefits
Commuter Benefit Plan
Dental Benefit Plan 100% employee paid by employer
Vision Care Benefits
Short Term Disability 100% employee paid by employer
Paid Time Off
Paid Holidays
Social Justice Days
Cell phone reimbursement
Salary Description
$72,000
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