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HCTec
, PA, United States
The Field Services Technician supports the health system’s end user computing environment across the entire enterprise. The technician analyzes situational workflow and processes to implement, support, organize, modify, or otherwise maintain the health system’s computer systems as they relate to end user devices. This includes installation, maint
Job Source: HCTecInnova Solutions Inc.
, PA, United States
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Job Source: Innova Solutions Inc.The University of Pennsylvania
Philadelphia, PA, United States
University Overview The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opport
Job Source: The University of PennsylvaniaAcord (association For Cooperative Operations Research And Development)
Philadelphia, PA, United States
Senior IT Support Specialist, Information Technology Services University Overview The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report
Job Source: Acord (association For Cooperative Operations Research And Development)University of Pennsylvania
Philadelphia, PA, United States
University Overview The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opport
Job Source: University of PennsylvaniaPenn Foster
Philadelphia, PA, United States
University Overview The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opp
Job Source: Penn FosterUltimus LeverPoint
Philadelphia, PA, United States
**Corporate : Information Technology - IT Support Specialist** Philadelphia, PA, USA Req #630 Friday, February 25, 2022 IT Support Specialist Overview Ultimus is looking for an IT Support Specialist to maintain, upgrade and manage our end-user related software, hardware, and IT infrastructure. The primary responsibility of an IT Support Spe
Job Source: Ultimus LeverPointAMINA Bank
, PA, United States
IT Support Specialist - Information Technology Job ID: 974515 Saxonburg , Pennsylvania Job Type: Contract Added - 06/20/24 Job Description Innova Solutions is immediately hiring for an IT Support Specialist Position type: Contract with extensions Duration: 11 month contract with extensions Location: Saxonburg, PA Description Temp
Job Source: AMINA Bank, PA, United States
IT Support Specialist
Job Type Full-time Description **Job Summary:**
The IT Support Specialist is primarily responsible for responding to client inquiries for technical assistance and ensuring courteous, timely and effective resolution of client issues. Problem resolution will involve the use of diagnostic and support request tracking tools, as well as require that the individual give remote support at the desktop and server level, escalating and coordinating support actions with other staff as needed. In addition, the IT Support Specialist is responsible for establishing and building relationships with clients by demonstrating willingness to pursue improved courses of action, delivering products and services that best serve client needs and using client feedback as a basis for improving service. The IT Support Specialist serves as an extension of the local facilities team after normal business hours, ensuring the facility is staffed for emergency response and physical security.
Shift Hours Available:
8am - 8pm Wednesday - Saturday
8am - 8pm Sunday - Wednesday
**Essential Functions:**
Provide initial analysis and triage for issues reported through phone calls, monitoring alerts from client and internal infrastructure, or service portal to gather all pertinent information, assess urgency, and facilitate resolution
Monitor critical infrastructure and security systems supporting the local facility. Escort for Data Center and provide Smart / Remote hands support
Respond to requests for technical assistance in person, via phone, and electronically, based on urgency
Diagnose, research, and resolve technical hardware, software, application, and performance issues. Escalate as necessary and work with 3rd-party providers when needed.
Proactively update users on status, document resolutions and perform timely follow-ups in accordance with established policy/standards
Assists with maintenance activities to include Microsoft servers
Ensure accuracy, clarity and quality of work reflecting an underlying drive to increase efficiency
Author process and support documentation to increase first call resolutions and reducing time to resolve
Applies knowledge to the business and provides personalized, value-added service to clients
Embrace teamwork and collaboration by supporting colleagues and leveraging others strengths and experiences to achieve team goals
Requirements Qualifications:
Associate degree in Computer Science, Information Systems or related field, or equivalent work experience
One + year experience in customer service role providing technical support
ITIL v3 or v4 Foundation certification or 1 years work experience in an ITIL environment preferred
IT-related certifications preferred (CompTIA A+, Network+, Server+, CCNA or Microsoft)
Above average desktop/laptop/network/hardware/software/application troubleshooting skills
Microsoft Server Technologies, VMWare
Windows Operating Systems, Active Directory, O365
Experience using service management system for issue tracking
VOIP, WAN and LAN connectivity/routers experience preferred
Outstanding phone etiquette and exceptional oral and written communication
Ability to diffuse agitated situations and operate effectively and professionally under pressure
Excellent customer service attitude and interpersonal skills
Excellent organizational skills, concern for accuracy and attention to detail
Self-motivated with a strong aptitude and desire to learn
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Email Alert for IT Support Specialist jobs in , PA, United States
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