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Conversica, Inc
San Mateo, CA, United States
The Customer Success Manager (CSM) is responsible for driving customer growth, adoption and success with Conversica. This individual must be comfortable consulting with a variety of mid-size and enterprise customers from a range of industries. The CSM should be able to articulate the value of Conversica to inspire and support customer adoption and
Job Source: Conversica, IncStampli
Mountain View, CA, United States
Experience with at least one of these systems is a big plus! Minimum 2 years Accounts Payable experience Excellent presentation / training skills Loves technology Service oriented Organized Quick learner Responsibilities Implement Stampli ‘s Interactive Invoice Management solution for new customers and help with all aspects of support, onboarding
Job Source: StampliProductiv, Inc.
Palo Alto, CA, United States
Productiv started with a vision to transform the way enterprises manage and optimize their software portfolios. With a focus on driving efficiency and transparency in IT, Procurement, and Finance departments, we're revolutionizing SaaS management. At Productiv, we believe in enabling companies to make data-driven decisions that propel growth and fo
Job Source: Productiv, Inc.Bolster, Inc
Santa Clara, CA, United States
About Bolster Bolster turns the security paradigm upside down and removes threats and digital risks before an attack occurs. Our protection extends beyond the enterprise to customers and partners. Our approach is the antithesis of today’s cyber defense strategy, which is to wait for an attack than try and prevent it. Or worse, assume you have been
Job Source: Bolster, IncDexterity, Inc.
Redwood City, CA, United States
This position requires strong organizational, communication, and relationship-building skills, as well as a deep understanding of Dexterity's robotics technology and how it can be applied to meet customer needs Previous experience deploying systems solutions at customer facilities Project management skills, leading and directing complex engineering
Job Source: Dexterity, Inc.TRACKONOMY SYSTEMS
San Jose, CA, United States
Join the Trackonomy Team! Want to be part of the next hyper-growth IoT story out of Silicon Valley? Our seasoned leadership team has successfully grown the company 100x in four years while securing top VC investors like Kleiner Perkin and 8VC. We have paying customers and are rapidly scaling in the United States and Internationally. Are you looking
Job Source: TRACKONOMY SYSTEMSDavidoff of Geneva USA Inc.
San Carlos, CA, United States
Under general direction of the Team Success Manager, perform a wide variety of duties to develop and manage a geographic sales territory by calling on existing accounts and adding new accounts based on need within that local market. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Execute the sales plan and objectives set forth by the
Job Source: Davidoff of Geneva USA Inc.Mainspring Energy, Inc.
Menlo Park, CA, United States
Driven by our vision of the affordable, reliable, net-zero carbon grid of the future, Mainspring has developed a new category of power generation — the linear generator — that delivers local, scalable, and fuel-flexible power to help accelerate the transition to the net-zero carbon grid. The unique combination of attributes offered by Mainspring’s
Job Source: Mainspring Energy, Inc.Palo Alto, CA, United States
Platform Services is the team that is responsible for executing projects on behalf of customers: implementation, integrations, customizations, upgrades, etc
Technical Support is responsible for maintaining the ongoing technical and operational relations with our customers and respond to any technical requests or challenges (tickets, bugs, etc.) from them
Customer Success Mgmt team is responsible for maintaining the business relations with our customers, ensuring they make the most out of the solution they have acquired from us and assisting them in adjusting their solution based on their emerging needs
As Customer Success Manager you will be the key point of contact between Mashery and our customers, working to help them maximize the value they derive from the Mashery solutions they purchased from us, further understand their emerging needs and help them align their programs with best practices and key success factors
Develop a trusted-advisor relationship with customer executive sponsors such that all Mashery activities are closely aligned with the customer's business case and business strategy, allowing the full potential of their Mashery solution to be realized
Establish post-implementation adoption activities such that the overall success of the customer's API initiative can be closely monitored including visibility to the executive sponsors
Diligently pursue the creation and measurement of value from the API program by the customer
Serve as a customer advocate in driving industry best practices and the evolution of Mashery product and platform functionality integral to the customer's success
Facilitate the development of a vertical industry community of like Mashery customers and/or geographically grouped customers, routinely sharing best practices and leveraging lessons learned
Identify expansion opportunities for each customer to further the value the API program enables them
Assist the customer in understanding the breadth and depth of solutions and services the different Mashery teams and solutions can enable them and coordinate the commercial and operational structures for the customer to obtain those
Ensure the commercial relations between the customers and Mashery are maintained at a win-win fashion including timely contract renewals and compliance
Estimated Salary: $20 to $28 per hour based on qualifications
Responsibilities Platform Services is the team that is responsible for executing projects on behalf of customers: implementation, integrations, customizations, upgrades, etc
Technical Support is responsible for maintaining the ongoing technical and operational relations with our customers and respond to any technical requests or challenges (tickets, bugs, etc.) from them
Customer Success Mgmt team is responsible for maintaining the business relations with our customers, ensuring they make the most out of the solution they have acquired from us and assisting them in adjusting their solution based on their emerging needs
As Customer Success Manager you will be the key point of contact between Mashery and our customers, working to help them maximize the value they derive from the Mashery solutions they purchased from us, further understand their emerging needs and help them align their programs with best practices and key success factors
Develop a trusted-advisor relationship with customer executive sponsors such that all Mashery activities are closely aligned with the customer's business case and business strategy, allowing the full potential of their Mashery solution to be realized
Establish post-implementation adoption activities such that the overall success of the customer's API initiative can be closely monitored including visibility to the executive sponsors
Diligently pursue the creation and measurement of value from the API program by the customer
Serve as a customer advocate in driving industry best practices and the evolution of Mashery product and platform functionality integral to the customer's success
Facilitate the development of a vertical industry community of like Mashery customers and/or geographically grouped customers, routinely sharing best practices and leveraging lessons learned
Identify expansion opportunities for each customer to further the value the API program enables them
Assist the customer in understanding the breadth and depth of solutions and services the different Mashery teams and solutions can enable them and coordinate the commercial and operational structures for the customer to obtain those
Ensure the commercial relations between the customers and Mashery are maintained at a win-win fashion including timely contract renewals and compliance
Benefits Estimated Salary: $20 to $28 per hour based on qualifications
For Seven years Mashery has had a front row seat to the exploding Web API movement. With over 150 brands, hundreds of APIs, 160,000
developers, and over 80,000 active applications running on Mashery-powered APIs, we are the market leader in providing API management technology and services. Our client portfolio spans across multiple industries. We have real customers, real revenue, and a very real... product, all developed by a talented and passionate team at one of the 'Best Places to Work in the Bay Area.'
Why Join our Team?
Voted as one of the best companies to work for in Bay Area, we're passionate, we're leaders, and we're changing the way companies do business. Join an innovative team with a proven customer base, a great product, a team that works hard yet still finds time for some fun.
The Customer Success Team:
We at Mashery are truly committed to the success of our customers. To that end, we have developed a team of professionals who are tasked with making that happen. We're looking for a talented professional to help our growing list of marquee customers be successful with their Mashery-managed API Programs.
The CS team is comprised of three sub-teams:
• Platform Services is the team that is responsible for executing projects on behalf of customers: implementation, integrations, customizations, upgrades, etc.
• Technical Support is responsible for maintaining the ongoing technical and operational relations with our customers and respond to any technical requests or challenges (tickets, bugs, etc.) from them.
• Customer Success Mgmt team is responsible for maintaining the business relations with our customers, ensuring they make the most out of the solution they have acquired from us and assisting them in adjusting their solution based on their emerging needs.
The Customer Success Manager Role:
As Customer Success Manager you will be the key point of contact between Mashery and our customers, working to help them maximize the value they derive from the Mashery solutions they purchased from us, further understand their emerging needs and help them align their programs with best practices and key success factors.
You should feel comfortable with both the professional services execution world and the SaaS sales and commercial one as you will work with program managers on one hand and C level executives on the other. You should be able to articulate value, inspire and sell the future and potential of API management as SaaS, understand customer challenges and opportunities and solicit requirements from customers that our solutions can help address.
• Develop a trusted-advisor relationship with customer executive sponsors such that all Mashery activities are closely aligned with the customer's business case and business strategy, allowing the full potential of their Mashery solution to be realized
• Establish post-implementation adoption activities such that the overall success of the customer's API initiative can be closely monitored including visibility to the executive sponsors
• Diligently pursue the creation and measurement of value from the API program by the customer
• Serve as a customer advocate in driving industry best practices and the evolution of Mashery product and platform functionality integral to the customer's success
• Facilitate the development of a vertical industry community of like Mashery customers and/or geographically grouped customers, routinely sharing best practices and leveraging lessons learned
• Identify expansion opportunities for each customer to further the value the API program enables them
• Assist the customer in understanding the breadth and depth of solutions and services the different Mashery teams and solutions can enable them and coordinate the commercial and operational structures for the customer to obtain those.
• Ensure the commercial relations between the customers and Mashery are maintained at a win-win fashion including timely contract renewals and compliance.
Estimated Salary: $20 to $28 per hour based on qualifications Company information
TIBCO Software, a Business Unit of Cloud Software Group, unlocks the potential of real-time data for making faster, smarter decisions. Our Connected Intelligence Platform seamlessly connects any application or data source; intelligently unifies data for greater access, trust, and control; and confidently predicts outcomes in real-time and at scale. Learn how solutions to our customers’ most critical business challenges are made possible by TIBCO at www.tibco.com.TIBCO is now part of Cloud Software Group. To see career and people content, visit Cloud Software Group's LinkedIn page: https://www.linkedin.com/company/cloudsoftwaregroup/
Software, Information Technology, Cloud Computing, Computer Software, Computer Networking, Information Technology & Services, Computer & Network Security, Data Integration, Business Process Management
Privately Held
Company Specialties:
EAI, SOA, BPM, CEP, BI, ESB, Cloud, analytics, integration, data management , data virtualization, and streaming analytics
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Email Alert for Customer Success Manager jobs in Palo Alto, CA, United States
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.