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Account Manager

New York, NY, United States

Summary:

Ocrolus is seeking an experienced Account Manager to work directly with our clients. The candidate will be in charge of managing relationships and building long-term client partnerships. Tasks may involve: forecasting, strategic planning, sales support, product training, client service, project management, and marketing.

What you'll do:

Develop and maintain long-term client relationships with a strong focus on upselling, cross-selling and renewals

Identify opportunities to grow business with existing clients

Operate as the central point of contact for assigned customer base

Coordinate with teammates working on the same account to provide consistent service

Ensure clients receive requested products and services in a timely fashion

Communicate client needs, demands and goals to our internal teams

Collaborate with sales team to reach prospective clients

Service multiple clients concurrently while consistently meeting deadlines

Keep records of client transactions

Forecast and track client account metrics

Be a vital part in helping not only the team, but the company grow

50-75% of domestic overnight travel may be required for this role

What you'll bring:

Bachelor's Degree in business or related field

4+ years of account management / customer success SaaS experience working with enterprise-level clients

Proven track record of success with upselling, cross-selling and renewals

Client focused solutions experience

Ability to communicate client needs with internal teams

Talent for influencing client management

Ability to manage multiple projects and relationships simultaneously with negotiation, listening, communication skills, presentation and time management skills

Growth mindset

Bonus points:

Strong understanding of API based work

B2B FinTech experience

Worked for a hypergrowth-startup company

Previous utilization of Salesforce

Experience with failure and ability to course correct

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Account Manager jobs in New York, NY, United States

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