Enterprise Account Manager

Somerville, MA, United States

Somerville, Massachusetts, United States

At SmartBear, we focus on your one priority that never changes: quality. We know delivering quality software over and over is complicated. So our tools are built to streamline your process while seamlessly working with the products you use – and will use. Whether it’s TestComplete, Swagger, Cucumber, ReadyAPI, Zephyr, or one of our other tools, we span from test automation, API lifecycle, collaboration, performance testing, test management, and more. Whichever you need, they’re easy to try, easy to buy, and easy to integrate. We’re used by 15 million developers, testers, and operations engineers at 24,000+ organizations – including world-renowned innovators like Adobe, JetBlue, FedEx, and Microsoft. Wherever you’re going, we’ll help you get there. Learn more at smartbear.com, or follow us on LinkedIn, Twitter, or Facebook.

About the role

The Enterprise Account Manager role within SmartBear is an integral part of our continued success. You will be a trusted advisor to our most prestigious clients, driving both their success and that of SmartBear. You will be responsible for finding both new opportunities and well as increasing retention with the range of SmartBear solutions already deployed. For this role, you will need to be someone who can engage with the largest companies on the planet, across many different levels to communicate the many benefits of our software portfolio and making it relevant to their needs. Every SmartBear Enterprise Account Manager creates and implements an account plan for each of their accounts, to include short-term objectives and long-term goals, which will naturally include a clearly defined path to reach these objectives and goals.

What we have found to be the most successful personalities and attributes include:

A demonstrable track record in Enterprise Sales to Global Companies

Highly organized, results driven and self-motivated

Accountable, eye for detail, and interest in technology (test & automation would be great!)

Extensive communication skills, you should be equally as comfortable speaking with a manual tester as you would with senior level executives by phone, email and in person.

Responsibilities

Drive revenue within named Enterprise Accounts. Discover, prospect and qualify new opportunities as well as up-sell opportunities within existing customer base

Represent SmartBear to the customer in all sales-related matters and understand the customer’s business, product requirements, and industry challenges

Direct complex sales cycles-including account mapping, development of high-level relationships, account strategies, and business cases

Effectively maintain sales pipeline data and activity reports, providing management with accurate sales forecasts

Collaborate with marketing, sales teams and product owner to share account knowledge and execute on sales strategies

Availability to travel as needed

Experience

Proven track record with 2-5 years of software sales experience selling into major accounts

Proven ability to effectively demonstrate complex technology and communicate the value proposition of technical solutions to prospects and customers

Knowledge of the software development life-cycle and the challenges that software engineers, managers and executives face

Genuine interest in the software development industry, with the initiative to tackle and understand the newest trends and technologies

Self-motivation, time management and personal accountability; overall hunter mentality with entrepreneurial spirit

Strong analytical and presentation skills using common sales and business tools

Strong organization and planning skills

Why you should join the SmartBear crew:

You can grow your career at every level.

We invest in your success as well as the spaces where our teams come together to work, collaborate, and have fun.

We love celebrating our SmartBears; we even encourage our crew to take their birthdays off.

We are guided by a People and Culture organization - an important distinction for us. We think about our team holistically – the whole person.

We celebrate our differences in experiences, viewpoints, and identities because we know it leads to better outcomes.

Did you know?

Our main goal at SmartBear is to make our technology-driven world a better place.

SmartBear is committed to ethical corporate practices and social responsibility, promoting good in all the communities we serve.

SmartBear is headquartered in Somerville, MA with offices across the world including Galway Ireland, Bath, UK, Wroclaw, Poland and Bangalore, India.

We’ve won major industry(product and company) awards including B2B Innovators Award, Content Marketing Association, IntellyX Digital Innovator and BuiltIn Best Places to Work.

SmartBear is an equal employment opportunity employer and encourages success based on our individual merits and abilities without regard to race, color, religion, gender, national origin, ancestry, mental or physical disability, marital status, military or veteran status, citizenship status, age, sexual orientation, gender identity or expression, genetic information, medical condition, sex, sex stereotyping, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), or any other legally protected status.

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