Marketing Operations Manager

San Francisco, CA, United States

About Envoy Envoy’s workplace platform has redefined how companies welcome visitors, improve the onsite experience, book desks and meeting rooms, manage deliveries, and access accurate and unified workplace data in 16,000 locations around the globe by designing products that solve common workplace problems.

Envoy provides a simple way to manage your complex safety, security, and compliance needs across all your workplace locations—wherever you need to bring people together.

Rely on smart, automated solutions to common workplace problems, like freeing up unused space and eliminating repetitive tasks. Not only does this allow you to make the most efficient use of your space and resources, it frees up your team’s time to focus on the work that matters.

With Envoy’s intuitive technology that employees actually enjoy using, you can create a great workplace experience that fosters community and togetherness by making it easy for teams to coordinate working onsite.

Unlike companies that offer disconnected workplace solutions and disparate (and often imprecise) data sources, Envoy’s platform provides accurate, comprehensive, and unified workplace data so you can make informed business decisions. Envoy’s integrated solutions pull data from multiple sources to ensure that you always have the most accurate data available.

Are you passionate about improving processes and building technology systems that work together seamlessly?

As a Marketing Operations Manager, you'll have a direct impact on the growth of our business by enabling operational rigor within the Marketing team. You’ll do this by creating scalable processes to deliver an air-tight lead and account funnel; that our technology systems are set up according to best practices and are in alignment with Sales; and that every marketing touchpoint is attributable. You will work with our Analytics team to conduct data analyses and forecasts that will be used to inform strategic decisions by stakeholders from across the company.

This is a hybrid position that requires 3 days a week (Tuesday - Thursday) in our San Francisco HQ

You will Own our marketing technology stack and maintain and optimize existing systems used to generate, distribute, and report on both the demand gen and ABX funnels

Own overall operational strategy for lead/account scoring, attribution, tracking, and reporting of marketing performance

Establish and maintain scalable processes to ensure best practices in campaign and lead management for inbound and outbound marketing

Proactively own process improvement while driving change and efficiencies that scale across marketing programs, systems, technologies, and reporting

Create and maintain demand gen and ABX reports and dashboards for funnel performance and marketing-sourced opportunity and pipeline creation by segment, campaign, and channel

Support campaign operations execution including campaign creation architecture, lead management and routing, list creation, and segmentation

Manage the hygiene and quality of marketing data

Analyze marketing and sales data to develop insights and make recommendations on areas for improvement

Evaluate new technologies to improve and optimize marketing team performance

Work with sales, finance, and business operations to ensure an accurate view of marketing performance and business contribution

Establish documentation, templates, and training to enable marketing team members to create basic campaigns, reports, and dashboards

You are Minimum 5 years experience in B2B marketing (minimum 3 years in marketing ops), within the SaaS industry.

Advanced proficiency with Marketo and Marketo Measure; Marketo Certification preferred

Advanced proficiency with Salesforce

Familiarity with the following tools: Marketo Measure, 6sense/Demandbase, LeanData, Chilipiper/meeting scheduling, Drift/Qualified, Looker, Google Analytics/Google Tag Manager, Jira

Deep understanding of the marketing technology landscape and the ability to quickly evaluate and learn new technologies

Data-driven with strong quantitative and analytical skills and think in terms of LTV, ROI and impact on the bottom line of the business

Experience with working with vendors and contractors

Strong track record of developing and maintaining highly collaborative cross-functional relationships and a demonstrated ability to manage cross-functional projects

You are Skilled in cross-functional collaboration, working with leaders to communicate strategies, drive action, gather insights, and gain alignment on business objectives

Self-motivated, detail-oriented, and capable of managing multiple projects independently

Comfortable and energized operating in a fast-moving organization

Eager to quickly learn and build expertise around our tech stack, go-to-market strategy, target accounts, personas, and buyer journeys

Enthusiastic about efficiency, process, and data

Passionate about building and maintaining a highly efficient, scalable platform to power integrated marketing campaigns that drive business outcomes

Intellectually curious and ambitious

You'll get A high degree of trust in your ideas and execution.

An opportunity to partner and collaborate with other talented people.

An inclusive community where you feel welcomed and cared for as a person

The ability to make an immediate impact, helping customers create a great workplace experience

Support for your personal and professional growth

Envoy's compensation package includes market competitive salary, equity for all full-time roles, and great benefits. If you are located in the San Francisco Bay Area, our expected cash compensation for this role is $133,450- $152K ( Annually). Final offers may vary within the range provided based on experience, expertise, and other factors.

If you have any questions related to compensation, please contact Recruiting after you apply.

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