Marketing Operations Manager

San Francisco, CA, United States

At Persona, we're building the first universal and comprehensive identity infrastructure to help businesses of all sizes better serve and protect their customers' identities. Our identity platform enables businesses to securely collect and manage their customers' personal information, to verify that their customers are who they say they are, to analyze and detect fraud and abuse, and to pull sensitive reports about their customers in a privacy-centric way. In a world where consumer behaviors are changing and privacy and identity are taking on a new meaning, we want to help businesses find their superpowers and do it while putting their customers, the people, first.

About the Role

As Persona continues to scale our GTM operations, we are looking for a Marketing Operations Manager to help drive pipeline growth, uncover valuable insights, and scale marketing strategy through data analytics and process automation. You will work closely with the Marketing team to report on performance, generate insights across marketing programs, and drive operational efficiencies. You will oversee marketing technology and act as the data steward to ensure the integrity of our data and reporting.

This will be a highly cross-functional role, you will be partnering closely with Marketing, Sales, RevOps, and Growth to identify and drive operational initiatives forward. Your ability to align various stakeholders, manage multiple work streams and dependencies, and build trusted relationships is paramount.

What you'll achieve Support reporting and operational initiatives across marketing to drive performance improvements and process efficiencies, including the creation and management of cross-functional project plans

Onboard, maintain, and continuously optimize marketing tech stack, including Marketo, Qualified, Segment, Amplitude, Clearbit, and Zapier. Ensure interoperability and data integrity for accurate reporting and KPI tracking

Manage implementation of new Marketo programs, including audience list creation, lead capture & routing rules, and reporting template creation

Partner with Marketing, Sales, Revops, and Growth to continuously optimize lead upload, matching, and tracking processes to understand campaign performance, including source and influenced pipeline. Collaborate with cross-functional partners to build and maintain a lead/account scoring model to drive improved lead quality and conversion

Support reporting design and improve measurement capabilities to surface early performance indicators, trends, and track campaign ROI by connecting and leveraging data from various systems for a holistic view. Develop and maintain key performance dashboards in SFDC and Marketo to report on leads, opportunities, and pipeline performance

Support Marketing on ad-hoc analysis to drive campaign efficiency and recommend opportunities for growth.

What you'll bring to Persona 3+ years of marketing operations or relevant experience in B2B SaaS

Proficient in SFDC and crafting Salesforce reports. Experience as a Marketo admin

Proven analytical and problem-solving skills. Familiarity with SQL is a plus

Obsessed with data and process efficiency. Strong attention to detail

Experience with modern marketing tools and solutions such as Zoominfo, Outreach, Qualified, 6Sense, Clearbit, Amplitude, GA, Segment. This includes active involvement in integrations and ongoing system management

Experience managing ABM tools and operations is a plus

Self-motivated, resourceful, results-driven, and able to work with ambiguity and thrive in a fast-paced environment

Compensation & Equity

For this role, the estimated base salary range is between $80,000 - $105,000. Base salaries are just one component of the total compensation package and are determined by a number of factors such as years of experience, expertise, qualifications and more. In addition to base salary, we offer competitive equity packages that play a big part in recognizing you for the huge impact you will have on helping us achieve our mission. Please note, the salary range is a guideline that is subject to change without notice.

Benefits and Perks

Persona offers a wide-range of thoughtful and inclusive benefits for this role, including medical, dental, and vision, 3% 401(k) contribution, unlimited PTO, monthly mental health days, family planning benefits, professional development stipends, wellness benefits, unlimited paid time off, among others.

While we believe competitive compensation and benefits are a critical aspect of you deciding to join us, we do hope you consider why our core values and culture are right for you. If you’d like to better understand what it’s like working at Persona, feel free to check out our reviews on Glassdoor .

Diversity, Equity, Inclusion and Belonging

At Persona, we strive to put diversity and inclusion at the forefront of everything we do, reflecting our core values. Our DEIB Employee Resource Group seeks to build a diverse and inclusive team that fosters an environment where each Personerd feels empowered to bring their unique differences to work and achieve their full innovative potential. Our hope is that by fostering such an environment, we strengthen our business and relationships by putting people first.

We strive to promote a culture that celebrates diversity and inclusiveness regardless of, but not limited to, race, gender, sexual orientation, family status, religion, ethnicity, national origin, physical disability, veteran status, or age.

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