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Transwest
Henderson, CO, United States
Transwest is seeking a Service Writer to act as the liaison between the customer and Transwest when service is required. From obtaining proper paperwork, to providing information on status and completion times, the service writers are the gateway to service. Service Writers provide one consistent source of information for the client and free the me
Job Source: TranswestBig O Tires Littleton/Chatfield
Littleton, CO, United States
The Service Writer serves as the central point-of-contact for all automotive service and repair matters. The Service Writer's responsibility is to listen and thoroughly understand customer problems, arrange for an appropriate service/repair solution, and set/manage delivery expectations on the part of the customer and technician(s) alike. Actin
Job Source: Big O Tires Littleton/ChatfieldMidas Denver
Denver, CO, United States
The Service Writer serves as the central point-of-contact for all automotive service and repair matters. The Service Writer's responsibility is to listen and thoroughly understand customer problems, arrange for an appropriate service/repair solution, and set/manage delivery expectations on the part of the customer and technician(s) alike. Actin
Job Source: Midas DenverBig O Tires Centennial
Centennial, CO, United States
The Service Writer serves as the central point-of-contact for all automotive service and repair matters. The Service Writer's responsibility is to listen and thoroughly understand customer problems, arrange for an appropriate service/repair solution, and set/manage delivery expectations on the part of the customer and technician(s) alike. Actin
Job Source: Big O Tires CentennialBig O Tires Castle Pines
Castle Pines, CO, United States
The Service Writer serves as the central point-of-contact for all automotive service and repair matters. The Service Writer's responsibility is to listen and thoroughly understand customer problems, arrange for an appropriate service/repair solution, and set/manage delivery expectations on the part of the customer and technician(s) alike. Actin
Job Source: Big O Tires Castle PinesBig O Tires Aurora
Aurora, CO, United States
The Service Writer serves as the central point-of-contact for all automotive service and repair matters. The Service Writer's responsibility is to listen and thoroughly understand customer problems, arrange for an appropriate service/repair solution, and set/manage delivery expectations on the part of the customer and technician(s) alike. Actin
Job Source: Big O Tires AuroraBig O Tires Aurora
Conifer, CO, United States
Job Summary: The Service Writer at Big O Tires Conifer is responsible for providing excellent customer service and managing all aspects of the service department. This individual will communicate with customers, technicians, and vendors to ensure efficient and timely completion of services, while also maintaining accurate records of all transaction
Job Source: Big O Tires AuroraMidas Denver (S Colorado Ave)
Denver, CO, United States
The Service Writer serves as the central point-of-contact for all automotive service and repair matters. The Service Writer's responsibility is to listen and thoroughly understand customer problems, arrange for an appropriate service/repair solution, and set/manage delivery expectations on the part of the customer and technician(s) alike. Actin
Job Source: Midas Denver (S Colorado Ave)Lakewood, CO, United States
Wenco Industries Inc. is a family-owned business started in 1975 and continues to grow today.
Our growth is driven by the strength of our culture and deep industry expertise. We believe in hiring and maintaining pride filled and empowered employees through an industry leading culture. We utilize the best brands, have empowered employees and a unique culture, which provides the best service to our loyal customers.
Wenco Industries owns and operates 2 of the best brands in the automotive aftermarket industry- Midas Auto Service and Big O Tires. We are the premier multi-shop franchisee in the Rocky Mountain Region. Both Midas and Big O have a rich history and are some of the most recognized brands in our market space.
We offer affordable benefits, 401K, Sunday’s off and paid time off.
Position Summary
We are looking for Automotive Service Advisors to support all service department activities of a retail store engaged in selling tires and related automotive parts and mechanical services. This position is a Store Manager developmental role.
The Service Writer serves as the central point-of-contact for all automotive service and repair matters. The Service Writer's responsibility is to listen and thoroughly understand customer problems, arrange for an appropriate service/repair solution, and set/manage delivery expectations on the part of the customer and technician(s) alike. Acting as a trusted adviser, the Service Writer ensures that the proposed service/repair solution appropriately matches the service/repair requirement. The Service Writer's job is to earn repeat business and grow new business by delivering exceptional quality service and repair work that matches an honest and accurate estimate.
We are interested in recruiting an individual who has exceptional people skills (friendly, sincere, engaging) and is a problem-solver by nature. Although strong technical knowledge is desired, we are open to applicants who have an aptitude for automotive service and repair -- we will provide comprehensive training to the right individual. The ideal Service Writer candidate has a high school diploma/GED, an affinity for automotive maintenance/repair, an unrestricted driver's license and clean driving record, and a strong desire to learn and grow with our business.
Responsibilities
As a Automotive Service Advisor, you will manage and direct all automotive and general service technicians in the operation of the shop, including:
Deliver exceptional customer service while listening and consulting customers
Communicating and connecting with Technicians to complete vehicle needs.
Supervising bays and building computerized repair orders and sourcing parts.
Deliver and discuss pricing estimates with customers as well as promoting shop service specials.
Customer consulting/sales for vehicle needs.
Lead, manage, and train a team while keeping in tune with our companies’ vision, purpose, core values, and Wenco culture.
Meeting weekly and monthly matrix goals
Vendor communication and continuing strong relationship connections.
Overall cleanliness and organization of the facility grounds.
Other duties as assigned.
COMPENSATION
Depends upon Skills and Experience
Qualifications
A minimum of 2 years of shop experience and customer service/sales
General automotive knowledge
Excellent customer service disposition
Good communication skills
Leadership ability
Team building skills
Ability to work a flexible retail schedule including weekends, evenings and holidays
Valid driver’s license
BENEFITS
Incentive Driven Pay
Advancement Opportunities
Benefits (for Full Time Positions)
Section 125 Flexible Spending Plan
Health
Paid Vacation
Paid Holidays
Online Learning System
Five Day Work Week
Uniforms
We are an equal opportunity employer, dedicated to a policy of non-discrimination in employment on any basis including race, creed, color, age, sex, religion or national origin. We are committed to building a culturally diverse faculty.
Email Alert for Service Writer jobs in Lakewood, CO, United States
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