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Veolia WTS
Denver, CO, United States
Job Description We are currently searching for a Technical Support Specialist, experienced with Civil 3D and MAP3D in a Microsoft environment, to provide support and solutions to our clients. This role is a vital part of the Solution Center team and involves talking to clients about their Autodesk software issues and researching problems, testing
Job Source: Veolia WTSBioTrack
Denver, CO, United States
BioTrack, a Forian Inc. company, develops cutting-edge seed-to-sale tracking technology for the emerging cannabis industry. Our goal as a seed-to-sale software provider is to bring cannabis out of prohibition by proving that the industry can operate safely and with accountability. We are looking for talented and high energy Technical Support Specia
Job Source: BioTrackFacilitates
Greenwood Village, CO, United States
Summary: This job family is the first line of support in answering questions in resolving technical problems for clients. It also provides assistance regarding the use of computer technology on various platforms and hardware, software, printing, installation, applications, E-mail and multiple operating systems. Positions provide service to custome
Job Source: FacilitatesACL Digital
Denver, CO, United States
Responsibilities (include but not limited to): Act as a sub-area or national resource in On-site (OSTS) applying technical knowledge to develop and implement solutions to complex technology issues. Laptop troubleshooting, maintenance and administration. Apple MacBook support and troubleshooting. Apple iOS and Android device support; setup and confi
Job Source: ACL DigitalBlackCloak, Inc.
Denver, CO, United States
BlackCloak’s mission is to protect corporate executives and high-profile individuals in their personal lives, mitigating risks to their families, companies, reputation, and finances. We defend our clients’ digital lives from hackers, privacy leaks, and identity theft. If you are passionate about helping to protect others, then keep reading - this m
Job Source: BlackCloak, Inc.Quadient
Denver, CO, United States
Connect with Quadient Quadient is a global leader in customer communication solutions. With over 100 years’ of experience and still going strong, we aim to be the driving force behind the world’s most meaningful customer experiences. Our success in delivering innovation and business growth is inspired by the connections our people create every day
Job Source: QuadientImaginit Inc
Denver, CO, United States
Are you seeking an opportunity to work for an innovative company with their eyes on the future? A leader in its field? A company who strives to build longstanding relationships with its employees and clients? Then look no further than IMAGINiT and come grow with us. IMAGINiT Technologies, a division of Rand Worldwide, advances the way engineers and
Job Source: Imaginit IncVero Networks
Denver, CO, United States
Vero was founded in Colorado in 2022 to build fiber networks for underserved schools. Since that time, we have grown to serve over 50 school districts throughout the US and have expanded our focus to serve the broader community including both residential and business customers. We now have multiple fiber networks supporting communities across Color
Job Source: Vero NetworksWestminster, CO, United States
Descriptive Summary
Envysion, a leading provider of video-based SaaS technology solutions for retailers, fast casual restaurants and wireless dealers, is seeking a Technical Customer Support Rep Tier 1. This position will assist customers by phone with troubleshooting and incident creation to resolve customer issues. This position will support and resolve customer's issues, create/update trouble tickets, and work between multiple systems. Ideal candidates will possess excellent customer service skills, technical skills, and have a willingness to learn, be trained and develop key technical skills to support Envysion customers.
Core Functions
Provide first level phone support, performing problem recognition, research, isolation in a Linux environment, resolving hardware & software issues or escalating issues to Tier 2 team
Assist inexperienced or nontechnical end users in resolving issues
Diagnoses browser and networking issues
Records and/or maintains accurate information within ticketing system
Interfaces directly with customers to ensure their issue(s) are resolved and a superior customer experience is provided
Work in a team environment
Coordinating, working with and following up on work performed by field techs
Winning Behaviors, Competencies, and Skills
Should be able to prioritize and meet tight deadlines
Must be organized, detail oriented and able to work without constant instruction
Possess technical aptitude for performing technical tasks to resolve customer issues
Ability to work in a high intensity, fast paced environment
Ability to work a flexible or rotating schedule, including some weekends and evenings
Ability to work both independently and as part of a team
Must have excellent customer service skills and manage time well, working with multiple clients at the same time
Must be able to communicate empathetically, logically and clearly
Must be able to work in an on-demand, fast paced customer service environment without becoming frustrated, frazzled or angry
Always Exercise the highest level of confidentiality and ethical standards
Proficient in configuring, and troubleshooting production services
Configuration and troubleshooting of network issues including firewalls
Understanding of basic Linux commands
Education & Experience:
High School diploma or equivalent
Inbound/Outbound technical support center experience preferred
Customer facing experience preferred
Technical Support Specialist jobs in Westminster, CO, United States
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