Technical Support Specialist-1_

Atlanta

Location Address:

2500 Windy Ridge Parkway, Atlanta, Georgia 30339

Work Shift:

Salary Exempt (United States of America)

Provide technical assistance to computer users. Answer questions or resolve computer related issues for clients in person, or via telephone or electronically. Provide assistance concerning the use of computer hardware and software, including printing, software and hardware installation, word processing, electronic mail and operating systems. Monitor network to ensure network availability to all system users and perform maintenance to support network availability. Analyze, test, troubleshoot, and evaluate existing network systems. Install system upgrades. Lead and assist in Infrastructure support projects. These projects vary in scope, but serve to support the infrastructure of the company with new technologies and resources. Provide training and knowledge transfer in team context in order to accomplish objectives. Perform duties safely, ensure safety of others, and comply with all Altium Packaging policies.

+ Oversee the daily performance of computer systems

+ Maintain and administer computer networks and related computing environments including computer hardware, systems software, applications software, and all other infrastructure components

+ Respond to inquiries regarding computer software or hardware operation to resolve problems

+ Follow up with computer users to ensure problems are fixed and a solution was provided to completion

+ Ensure latest software is upgraded and installed on user computers

+ Assist in onboarding and off boarding employees. Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software

+ Conduct research, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support

+ Enter commands and observe system functionality to verify correct operations and detect errors

+ Maintain records of daily data communication transactions, problems, and remedial actions taken, or installation activities

+ Identify the causes of networking problems, using diagnostic testing software and equipment

+ Back up network data, install network software, and document network support activities

+ Troubleshoot network or connectivity problems for users or user groups

+ Notify network users if problems arise

+ Participate in and lead Infrastructure projects

+ Define project scope, milestones, deliverables, and timeline

+ Work in teams with other members of IS department, such as systems engineers and information analysts, to accomplish projects

+ Provide solutions to users for achieving higher levels of efficiency and productivity in business operations

+ All other duties as assigned

Qualifications:

Preferred:

+ Associates degree required. BS in Information Technology or systems administration preferred

+ Three-plus years of experience maintaining, supporting and troubleshooting computers and technology

+ Working Knowledge of Microsoft operating systems and software

+ A few years of experience with customer service or user support.

Altium Packaging, Our Culture Differentiates Us! We incorporate our Guiding Principles into all aspects and at all levels of the organization and use them as a framework for decision-making. We believe our Guiding Principles foster a culture of excellence that benefits both employees and customers.

Our Guiding Principles

+ Act with Integrity & in Compliance

+ Drive Value Creation

+ Be Disciplined Entrepreneurs

+ Focus on the Customer

+ Act with Humility

+ Treat others with Dignity and Respect

+ Seeking Fulfillment in your Work

We Believe in Rewarding our Most Important Resource – Our People! We show our commitment to Total Rewards by providing a competitive, comprehensive benefits package. In addition to medical, dental and vision plans, company holidays and vacation days, tuition reimbursement, learning and training opportunities, bonus potential, and a 401(k) plan with company contributions, Altium Packaging locations offer rewards and recognition programs and opportunities to make a difference in the community.

EEO Statement

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.

Take your career to the next level at Altium Packaging!

We are the National Leader in a Stable, Growing Industry!

Altium Packaging is a leading developer and manufacturer of rigid plastic packaging solutions in North America. We serve a diverse customer base in the dairy, household chemicals, food/nutraceuticals, industrial/specialty chemicals, water, pharmaceuticals, and beverage/juice segments.

With a network of more than 70 rigid plastic packaging manufacturing facilities, two recycled resins facilities, and 4,000 employees, Altium Packaging has an integrated network that consistently delivers reliable and cost-effective packaging and recycled resin solutions to meet the needs of a wide range of customers. From its state-of-the art Studio PKG™, to the recycling technologies of Envision Plastics, to its experienced manufacturing teams across its network, Altium Packaging delivers high performance, cost-effective solutions.