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Sales Manager

Columbia, MD, United States

Comfort starts with our 13,000+ team members across the globe, who are transforming the power of comfort every day. Our employees have the power to change lives, in our homes, work and communities. We foster an inclusive environment while honoring a legacy built on family, where everyone can be themselves.

If you are ready to join an industry leading organization where our people are the most important asset, and innovation propels us into the future, you’re ready to take your seat at La-Z-Boy Incorporated.

WE BELIEVE IN THE TRANSFORMATIONAL POWER OF COMFORT

Job Description Summary

BASIC FUNCTION:

Responsible for achieving store sales goals by utilizing exceptional customer service and knowledge of La-Z-Boy products and services. Strives to build long-term customer relationships that will lead to increased sales and profitability. Lead the selling team to achieve sales objectives, store standards and other duties to run a world class operation.

Job Description

KEY RESPONSIBILITES:

Sales Culture And Promotions

Drive Sales to consistently achieve store sales goals by personally selling the furniture and accessories and services offered by La-Z-Boy

Team with Store Manager, Designer and selling team to promote In-Home Design Sales program and drive store sales

Maximize store promotions, marketing initiatives, and grass roots programs

Hires, trains and retains the highest quality team members who exhibit energy and enthusiasm

Coaches to the Company selling model with the passion to drive real action

Uses the Company metrics to coach the proper behaviors needed to be a world class selling organization

Create an environment where the store team is empowered to deliver excellent customer service aligned with company processes and standards and where they are encouraged to achieve company goals

People Development

Train, coach and develop selling team on product knowledge and selling skills to achieve store sales goals

Create a positive and exciting working environment for all store associates

Hiring and developing talent, and succession planning; and leveraging the capabilities of new and existing talent

Utilizes Company resources to keep associates up to date on product knowledge, selling skills and operational efficiencies

Leads with the highest ethical standards and demands the same from their teams

Ensures associates are provided the necessary tools to perform job responsibilities

Coach and counsel team based on results including completing performance reviews

Store Standards / Operations

Effective Manager on Duty (MOD)

Champion and role model the La-Z-Boy selling process (Comfort Process) by overseeing the interaction with each and every client within the furniture gallery

Know what is happening on the floor at all times. Be willing and able to jump into every sale and close it

Show a sense urgency, enthusiasm and excitement with the staff and customers

Operational Excellence

Adhere to operational procedures and guidelines outlined by the Company and other duties assigned by the Store Manager

Accurately complete order information, collect deposits and fees, keep orderly customer records, and research customer payments and deliveries

Responsible for opening and closing of the store

Maintain store cleanliness, appearance, and standards. This includes, but is not limited to, maintenance of showroom displays, tagging, and facilities

Customer Experience Excellence

Sets the highest standard for customer care

Ensure that each La-Z-Boy customer has an informative and positive experience by using good customer service skills, knowledge of products and services and product demonstrations

Make sound business decisions to deliver customer satisfaction and promote team environment

Other duties as assigned

Minimum Qualifications

High School Diploma or equivalent is required. Bachelor’s degree in Business or related field is preferred.

Three (3) to five (5) years sales experience with a proven track record of success is preferred

Previous supervisory experience is a preferred

Proficient in the use of Microsoft Office, including Word, Excel and Outlook

Excellent communication, customer service, and organizational skills

Initiative to meet assigned goals, missions and objectives

Strong interpersonal skills to effectively communicate and build rapport

Ability to effectively manage time and conflicting priorities

Strong attention to detail

Ability to work the schedule and hours dictated by business needs, to include evenings, weekends and holidays

SUPERVISORY RESPONSIBILITIES: Responsible for leading the selling team.

Weekly Hours

40

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Sales Manager jobs in Columbia, MD, United States

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