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All My Sons Moving & Storage
The Colony, TX, United States
*Urgently Hiring* ***IN OFFICE POSITION*** (with the ability to work remotely based on performance after 60 days) Call Center Sales Representative What do we have to offer? MEET THE TEAM! https://youtu.be/t_QRhzbyF9I With commissions added, Top agents making $20-$25 per hour. Daily incentives to earn additional $$ Monthly raffles of high-end pr
Job Source: All My Sons Moving & StorageAll My Sons Moving & Storage
Carrollton, TX, United States
*Urgently Hiring* ***IN OFFICE POSITION*** (with the ability to work remotely based on performance after 60 days) Call Center Sales Representative What do we have to offer? MEET THE TEAM! https://youtu.be/t_QRhzbyF9I With commissions added, Top agents making $20-$25 per hour. Daily incentives to earn additional $$ Monthly raffles of high-end pr
Job Source: All My Sons Moving & StorageAll My Sons Moving & Storage
Plano, TX, United States
*Urgently Hiring* ***IN OFFICE POSITION*** (with the ability to work remotely based on performance after 60 days) Call Center Sales Representative What do we have to offer? MEET THE TEAM! https://youtu.be/t_QRhzbyF9I With commissions added, Top agents making $20-$25 per hour. Daily incentives to earn additional $$ Monthly raffles of high-end pr
Job Source: All My Sons Moving & StorageAll My Sons Moving & Storage
Lewisville, TX, United States
*Urgently Hiring* ***IN OFFICE POSITION*** (with the ability to work remotely based on performance after 60 days) Call Center Sales Representative What do we have to offer? MEET THE TEAM! https://youtu.be/t_QRhzbyF9I With commissions added, Top agents making $20-$25 per hour. Daily incentives to earn additional $$ Monthly raffles of high-end pr
Job Source: All My Sons Moving & StorageU.S. Bank
Dallas, TX, United States
At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you
Job Source: U.S. BankAlacrity Solutions
Irving, TX, United States
Customer Service Representative- Call Center Alacrity Solutions is a full end-to-end provider delivering streamlined insurance claims, repair, and recovery solutions. As one of the largest independent providers of insurance claims services in North America, we provide property, auto, heavy equipment, and casualty claims management services. Our st
Job Source: Alacrity SolutionsCity of Murphy Texas
Plano, TX, United States
The City of Murphy's Customer Service Department seeks to add a Customer Service Specialist to its dynamic team! Under direct supervision of the Customer Service Manager, responsible for assisting citizens with general inquiries in person and on the Customer Service, Customer Service Specialist, Specialist, Service Manager, Operations, Permit, Reta
Job Source: City of Murphy TexasMRO
Hurst, TX, United States
** Customer Service Specialist** **Job Category****:** Customer Service **Requisition Number****:** CUSTO01797 Showing 1 location **Job Details** **Description** **Position Summary:** The Customer Services Specialist (Requester Services Specialist) is responsible for fielding client inquiries regarding release of information (ROI) requests for pati
Job Source: MROCoppell, TX, United States
**Customer Service - Welcome Call Specialist**
Loan Servicing | Coppell, TX
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**Description**
**Position Summary:**
We are looking for an experienced Customer Service Representative who is responsible to provide our valued auto loan customers with stellar customer service. You will communicate directly with our customers by phone, e-mail, or any other media channels to handle all aspects of the customers auto loan account, internal process support, account management, inquiries, loan administration, and problem resolution.
Integrity, Passion, Trust, Discipline, Respect, and Continuous Improvement just to name a few
**About You:**
* Exceptional verbal and written communication skills
* Excellent active listening skills
* Ability to achieve and even surpass established goals
* Ability to display high level of personal accountability and ownership for work performed
* Independently driven and motivated to thrive in a fast paced and changing environment
* Demonstrate willingness to learn and be challenged by continual professional development
* Demonstrate the ability to finesse and manage complex customer issues
* Must be punctual and dependable in coming to work
* Adhere to instructions, processes, procedure, policy, and management direction
* Proficient in Internet search tools, e-mail, and Microsoft office products
* Read, write, and interpret documents, instructions, policy, and procedure. Write routine reports and correspondence. Analyze and interpret documents. Respond effectively to inquiries
* High School Diploma or GED required
* Bilingual (Spanish proficiency) considered an advanced language ability
* Maintain strict confidentiality with customer auto loan account information
* Manage both outbound and inbound calls to validate and update all loan file information
* Perform Customer Welcome process for Loan Servicing
* Communicate key information to the customer to provide the customer with the tools to be successful in making their auto loan payments
* Escalate accounts to manager for review to help identify trends
* Identify, research, and resolve customer issues using the computerized system in a timely manner
* Execute loan administrative activities that support Loan Servicing
* Demonstrate ability to assist Supervisor with queue management and elevated duties
* Independently execute all process support functions
* Independently maintain all service queues while upholding list of management duties
* Ability to manage escalated account situations
* Independently identify trends and customer behavior to improve business processes
* Ability to communicate process improvements, in a role of SME
* Function as a user acceptance tester
* Other administrative duties as assigned
This position is expected to cultivate and maintain on-going customer relationships. Use computerized system for tracking, information gathering, and troubleshooting. Must be able to multitask, flexible to change, handle constant phone calls throughout the day and administrative duties as assigned.
The focus of this role is to ensure our valued auto loan customers receive exceptional customer service using innovative communication solutions through all types of media channels
**Find Your *PACE* Today**
As we continue to evolve as a leading financial services provider, we are reaching new heights more and more every day. We are looking for good people to share the road with, people who share our vision and mission: *To provide exemplary service to dealers, associates, customers, and stakeholders* . We are a company that is driven by our values. If you want to get behind the wheel, take a ride with us at .
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Email Alert for Customer Service - Welcome Call Specialist jobs in Coppell, TX, United States
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