Call Center Customer Service Collector

Dallas, TX, United States

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

We’re seeking individuals who are personable and naturally friendly, detail-oriented, goal driven, and excellent communicators. You will work in a fast-paced environment and utilize your exceptional customer service and negotiation skills. You will receive 4 weeks of paid training, designed to maximize your potential from the start of your employment.

Pay: $20/hour plus lucrative incentive plan

Start Date: August 5, 2024

Training: Monday - Friday for the 1st 4 weeks 8:00am -5:00pm CST

Schedule after training: Looking for candidates available from Monday - Saturday 7am CST to 9pm CST

As a Call Center Customer Service Collector, you are the first point of Contact for our customers.

Responsibilities include:

Interacting with a wide variety of customers, receiving inbound calls as well as using an outbound dialer system

Provide excellent customer service, critical thinking, and remaining solution-focused throughout customer interactions

Educating and arranging repayment schedules in order to meet department goals and deadlines

Performing collection activities in accordance with state and local collections laws to collect past due customer accounts

Why Should You Apply:

You’re passionate and want to make a difference in people’s lives

You like hands-on training to set you up for success

You’re excited about being part of a collaborative team and providing ideas for process improvement and innovation

You love interacting with customers and building loyalty

You are seeking excellent training and development opportunities with higher earning potential and career advancement

You want a comprehensive benefits package, including medical, dental, vision, paid vacation and holidays, tuition reimbursement, 401(k) with company match and Employer-funded Pension Plan

What is it like to be a Call Center Customer Service Collector - https://www.youtube.com/embed/mDFks9QxNvA (https://www.youtube.com/embed/mDFks9QxNvA%22)

Basic Qualifications

High school diploma or equivalent

Minimum one year of experience in collections and/or customer service activities

Preferred Skills/Experience:

Some knowledge of loan collection policies and procedures, fair debt collection practices, and related laws

Strong customer service/relations skills

Ability to identify and resolve exceptions and to organize and interpret information

Good verbal and written communication skills

Problem-solving/critical thinking skills

Familiarity with Microsoft Excel

Proven time-management skills

Experience in working with targets and deadlines

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants (https://careers.usbank.com/global/en/disability-accommodations-for-applicants) .

Benefits:

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

Healthcare (medical, dental, vision)

Basic term and optional term life insurance

Short-term and long-term disability

Pregnancy disability and parental leave

401(k) and employer-funded retirement plan

Paid vacation (from two to five weeks depending on salary grade and tenure)

Up to 11 paid holiday opportunities

Adoption assistance

Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

EEO is the Law

U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal KNOW YOUR RIGHTS (https://eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) EEO poster.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program (https://careers.usbank.com/verification-of-eligibility-for-employment) .

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $20.00 - $21.83 - $24.01

U.S. Bank accepts applications for this position on an ongoing basis.