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SolutionSavvy
Schaumburg, IL, United States
Title: L2 Desktop Support Analyst with MAC Experience Location: Schaumburg, Illinois - Onsite Here’s What You’ll Do: Provide exceptional customer service at the walkup service desk to resolve incidents immediately and expedite fulfillment of requests. Provide remote support over the phone using remote desktop tools. Assist employees with installat
Job Source: SolutionSavvyBeacon Hill
Oak Brook, IL, United States
Our client located in Oak Brook, IL, is looking for a IT Support Supervisor on 6 month contract to hire basis. This position requires 5 days a week onsite. Requirements Experience with a ticketing system (Jira or Similar) Azure Active Directory (onboarding, offboarding, etc) Windows 7 or 10 experience (installation, upgrade, and support) O365 Job
Job Source: Beacon HillBeacon Hill
Oak Brook, IL, United States
Our client located in Oak Brook, IL, is looking for a IT Support Supervisor on 6 month contract to hire basis. This position requires 5 days a week onsite. Requirements Experience with a ticketing system (Jira or Similar) Azure Active Directory (onboarding, offboarding, etc) Windows 7 or 10 experience (installation, upgrade, and support) O365 Job D
Job Source: Beacon HillAqueity
Lombard, IL, United States
Aqueity is looking for a skilled IT Help Desk Support Analyst , who is responsible for handling service requests for our clients requiring IT support. The Help Desk Support Specialist will work on-site in Lombard, IL, with our service delivery team to support and triage incoming issues on the following technologies: workstations, printers, servers
Job Source: AqueityAqueity
Lombard
Job Description Job Description Aqueity is looking for a skilled IT Help Desk Support Analyst , who is responsible for handling service requests for our clients requiring IT support. The Help Desk Support Specialist will work on-site in Lombard, IL, with our service delivery team to support and triage incoming issues on the following technologies
Job Source: AqueityInfinity Consulting Solutions
Northbrook, IL, United States
SERVICE DESK ANALYST Seeking an experienced Service Desk Analyst for a national consumer goods organization. The Service Desk Analyst will be responsible for providing high quality customer service interactions with the company's end users via the phone, email and Jira ticketing system. You will facilitate and resolve a wide variety of requests, in
Job Source: Infinity Consulting SolutionsEasyWeb Agency
Lincolnshire, IL, United States
Are you an IT Support professional looking for your next career opportunity? Are you keen to work for an IT Service provider, providing first class IT services to the education industry? You will work on site covering schools in Boston, Spalding and Long Sutton, ensuring that IT systems and services are always available so that students and staff c
Job Source: EasyWeb AgencyRJO Consulting
Addison
Job Description Job Description Greetings, Our manufacturing client is looking to hire an IT Administrator. This is a fulltime, direct hire employee, position in Addison, IL with competitive compensation, generous benefits and career growth opportunities. PRIMARY RESPONSIBILITIES: As the primary contact for Help Desk, provide professional and r
Job Source: RJO ConsultingSchaumburg, IL, United States
Title: L2 Desktop Support Analyst with MAC Experience
Location: Schaumburg, Illinois - Onsite
Here's What You'll Do:
Provide exceptional customer service at the walkup service desk to resolve incidents immediately and expedite fulfillment of requests.
Provide remote support over the phone using remote desktop tools.
Assist employees with installation, configuration, and troubleshooting of computer hardware - laptops, desktops, peripherals, printers, mobile devices.
Ability to triage tickets and troubleshoot independently.
Install and support desktop software for corporate laptops.
Assist with the onboarding and offboarding process. Provision/deprovision user accounts and application access. Create and maintain laptop images.
Document and resolve all tickets in a timely manner, adhering to established SLAs.
Interact with vendor support to resolve technical problems with hardware and/or software.
Create and maintain internal IT knowledge base articles to document procedures.
Create end user documentation ( How To , FAQ ).
Requirements:
Experience with Azure Active Directory, Exchange, SharePoint, Teams, and basic network troubleshooting.
Experience in Endpoint services (Intune for iOS).
Excellent customer service, attention to detail, communication and documentation skills.
Must be a team player and willing to work outside the box to get things done as needed.
Experience working in an IT Service Desk environment.
Experience configuring and troubleshooting Windows & Mac laptop.
Experience troubleshooting Microsoft Office applications and administering Office 365 accounts.
Microsoft Teams, Apple MacBook.
Be highly motivated, able to work with minimal supervision, and adapt to changes as needed.
Email Alert for IT Support Analyst with IOS Experience jobs in Schaumburg, IL, United States
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