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K2 Services
Chicago
Job Description Job Description Service Desk Analyst (On-site Chicago) Jumpstart your career in the dynamic Legal/IT sector with K2 Services as a Service Desk Analyst! We offer a comprehensive training program to every incoming Service Desk Analyst to be successful in supporting
Job Source: K2 ServicesEuromonitor
Chicago
Job Description Job Description The Service Desk Analyst helps resolve user issues with computer hardware and software for internal colleagues. They provide exceptional standards of support to all our internal customers and support a variety of assets, products, services and platforms, acting as a the single point of contact for all IT incidents
Job Source: EuromonitorNorthshore
Arlington Heights, IL, United States
Position Highlights: Position: IT Service Desk Analyst II Location: 800 W Central Road, Arlington Heights IL (NCH Hospital) Full-Time Hybrid: Primarily work from home except during training and other business needs like project go-lives. Hours: Monday & Tuesday: 9:30pm- 7am Thursday: 12:30pm- 11pm Sunday: 7pm- 7:30am Summary Front line
Job Source: NorthshorePaylocity
Chicago
Job Description Job Description Description: Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps busines
Job Source: PaylocityCAI
Chicago
**Job ID Number** R2861 **Employment Type** Full time **Worksite Flexibility** Onsite **Job Summary** As the Service Desk Analyst, you will be responsible for monitoring user requests and system issues. **Job Description** We are looking for a **Service Desk Analyst** to monitor user requests and system issues **.** This position will be **full-tim
Job Source: CAIThe Rockridge Group
Chicago
Job Description Job Description TITLE: SERVICE DESK TECHNICIAN LOCATION: CHICAGO (3 days in office/2 days work from home) DURATION: 1 YEAR Job Description: Will solve issues for moderately complex problems in all technical areas and will solve extremely complex problems in at least one technical area.· Apply polici
Job Source: The Rockridge GroupImpact Networking
Lake Forest, IL, United States
Description Impact is hiring Service Desk Engineers for our Nationally ranked Best and Brightest Workplace! Service Desk Engineers will be utilized in many different capacities to ensure proper management and support of our Managed IT clients' networks. Service Desk Engineers will act as Tier 2 and 3 escalation resources for operational IT issues
Job Source: Impact NetworkingNetImpact Strategies
Great Lakes, IL, United States
Job Description: We are currently seeking a highly experienced and proficient IT Service Desk Specialist Senior Level to join our onsite team in Great Lakes, IL. As an IT Service Desk Specialist, you will play a crucial role in providing comprehensive support for incident and request management, ensuring high-quality customer service, and facilita
Job Source: NetImpact StrategiesNorthbrook, IL, United States
SERVICE DESK ANALYST
Seeking an experienced Service Desk Analyst for a national consumer goods organization. The Service Desk Analyst will be responsible for providing high quality customer service interactions with the company's end users via the phone, email and Jira ticketing system. You will facilitate and resolve a wide variety of requests, inquiries and IT concerns and with your strong technical knowledge of hardware and software either resolve it yourself or escalate to the appropriate internal team. The Service Desk Analyst will work independently, and as part of a team, to deliver outstanding service and support. Excellent communication skills and a strong customer service acumen is required.
Responsibilities
Provide efficient technical assistance and support for issues related to computer and telephone systems, software, and hardware for local and remote staff to ensure business technology is operating effectively
Resolve customer inquiries efficiently and effectively through the use of active listening and personalizing techniques with a constant focus on service excellence or escalate as appropriate
Hardware Support functions include, but are not limited to, end user support, desktop support, laptop support, visiting office setups, and mobile device support. Perform basic printer, network and device troubleshooting.
Software support functions include, but are not limited to, answering an array of job-specific How-To questions and the installation, password resets, basic configuration and troubleshooting
Document and maintain user request and incident records in IT Service Management System. Maintain ownership of user inquiries and requests through resolution, owning the relationship with the customer.
Escalate calls, as necessary, to resolve problems or fulfill requests according to established escalation procedures.
Requirements BA/BS degree or equivalent work experience
2+ years of experience providing direct and exceptional Service Desk, Help Desk or IT Support in a high performance culture
2+ years of experience supporting Windows-based computers, including Microsoft Windows 10
1+ years of experience supporting Smartphones, e.g., iPhone, Android
2+ years of experience supporting Microsoft Office Applications and Remote Access technology
Familiarity w/ JIRA or other ticketing system, NOC experience preferred not required, troubleshoot (AS400, password reset, POS, Citrix, etc.), Active Directory (Google), etc.
Knowledge of or exposure to working with AS400 and POS systems is a big plus but not required
Collaborate with coworkers and third-party vendors to help trouble shoot and remedy issues related to business technology while providing quality customer service
Complete tasks as assigned through a ticket tracking system; identify trends in ticket comments to report to the IT Manager for further analysis
Create, terminate and manage user account systems - help staff with using these systems to help maintain business operations and workflow
Strong ability to manage multiple issues at once
Strong attention to detail and interpersonal skill
Strong customer service abilities
Email Alert for Service Desk Analyst jobs in Northbrook, IL, United States
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