Operations Technical Project Manager
San Francisco, CA, United States
Company Description Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together.
So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, offer buy now, pay later functionality through Afterpay, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.
Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We’re building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.
Job Description The Strategy & Analytics team within Sales & Account Management (SAM) is building the data-driven programs and technology to increase team efficiency and effectiveness and improve the experience of businesses that use Square’s ecosystem of products. We are a team of Technical Program Managers, and Strategic Program Managers, and Analysts who work closely with Sales & AM stakeholders, as well as Automation, Marketing, Product, and Customer Success to lead programs around company-wide priorities.
As a Technical Program Manager on the SAM Strategy team, you will define and manage complex technical programs that will drive the organization forward. You will identify opportunities, align across cross-functional stakeholders, pursue solutions while assessing trade-offs, and ensure the execution of programs to boost Square's growth. Ideal team members have technical foundations, can manage stakeholders, can develop and drive program execution. You will report to a Technical Program Management Lead.
You will:
Deeply engage with our Sales teams, embody their day-to-day operational challenges and identify issues that limit scalability across the organization
Make sense of ambiguous problems, align on business strategy, define requirements, curate stakeholders, and drive the execution towards a concerted goal
Work closely with business leaders and technical partners to translate business goals to technical requirements
Manage the roadmap for your program(s) in collaboration with leadership and stakeholders
Establish metrics to track the impact of your programs against broader goals
Build relationships with teams within Sales & Account Management and our closest stakeholders within Customer Success, Automation, Marketing, and Product
Develop and iterate end-to-end solutions and ensure on-time delivery that meets defined business goals and requirements
Qualifications You have:
2+ years of experience in a program management, product management and/or strategy & operations role at a technology company
Experience documenting cross-functional business and technical requirements (e.g. Product Request Docs, Business Requirement Docs)
Experience working with technical teams to build and deliver end-to-end programs with technical knowledge of the underlying platforms and technologies
Experience segmenting and prioritizing large multi-quarter projects into pilots and future iterations
Experience with Salesforce, Looker (Data-visualization equivalent) and Snowflake (SQL equivalent)
Additional Information Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.
Zone A: USD $92,300 - USD $138,500
Zone B: USD $87,700 - USD $131,500
Zone C: USD $83,100 - USD $124,700
Zone D: USD $78,500 - USD $117,700
To find a location’s zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information.
Full-time employee benefits include the following:
Healthcare coverage (Medical, Vision and Dental insurance)
Health Savings Account and Flexible Spending Account
Retirement Plans including company match
Employee Stock Purchase Program
Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance
Paid parental and caregiving leave
Paid time off (including 12 paid holidays)
Paid sick leave (1 hour per 26 hours worked (max 80 hours per calendar year to the extent legally permissible) for non-exempt employees and covered by our Flexible Time Off policy for exempt employees)
Learning and Development resources
Paid Life insurance, AD&D, and disability benefits
These benefits are further detailed in Block's policies. This role is also eligible to participate in Block's equity plan subject to the terms of the applicable plans and policies, and may be eligible for a sign-on bonus. Sales roles may be eligible to participate in a commission plan subject to the terms of the applicable plans and policies. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.
We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.
We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page .
Additionally, we consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.
Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.
While there is no specific deadline to apply for this role, on average, U.S. open roles are posted for 70 days before being filled by a successful candidate.