Lead Digital Product Manager

Tempe, AZ, United States

Job Description About this role:

Wells Fargo is seeking a Lead Digital Product Manager supporting Merchant Services.

Learn more about the career areas and lines of business at wellsfargojobs.com.

In this role, you will:

Oversee overall product management and strategic focus for the most technical, complex and diverse payment products and services

Deliver solutions that are long-term, large scale, and require consideration of market dynamics, trends, regulatory impact, and risk management

Provide support in executing the product owner and overall team’s vision, direction and expertise to leadership on implementing innovative and significant business solutions that are strategically focused for diverse product lines

Articulate product vision, define scope, prioritize backlog, establish goals, and provide direction for teams to design, develop, and deliver technology and processes for updating, upgrading technologies and vendor relationships

Engage with Sales Segment Leaders, Clients, and other stakeholders to understand customer/prospects needs

Understand the competitive landscape, emerging capabilities, existing pain points, etc. to inform the strategy

Engage with leaders, stakeholders, subject matter experts, product owners, vendors, project managers and delivery team companywide

Develop and maintain strategic product roadmaps

Work closely with Sales Support/Marketing to develop go-to-market strategy and ongoing client communication

Provide product expertise on client calls and partner calls as needed to represent our capabilities and/or understand client needs

Required Qualifications:

5+ years of Product Management, product development, strategic planning, process management, change delivery, or agile product owner experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Use of agile tools such as Jira and Confluence

5+ years of Merchant Services experience

Desired Qualifications:

Extensive experience in the payments space such as POS terminals, payment gateways, tokenization solutions, virtual terminals, B2B payments, integration tools, middleware or other CP/CNP payment related solutions or value-added services, preferably 5+ years

Relevant payments experience ideally at an acquirer, merchant service provider, gateway, or point-of-sale company

Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment

Experience in using Jira and Confluence to track, prioritize and deliver initiatives

Ability to remain focused on value driven initiatives and ability to say no to less value requests

Excellent verbal, written, collaborative, and interpersonal communication skills with proficiency in building presentations and communications, with ability to simplify complex problems, design, or build strategy

Demonstrated track record of working effectively in a team environment, across all organizational levels, and building superior partnerships with a broad set of partners with other business and functional areas

Strong project management and research skills

Ability to provide leadership by coaching, training, collaboration, and mentoring

Job Expectations:

This position offers a hybrid work schedule with a minimum of three in-office days each week.

.This position is not eligible for Visa sponsorship

Posting End Date:

2 May 2024 *Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.