Senior Manager, Head of Product, Salesforce Success Central

Dallas, TX, United States

Description

This role is open to these locations: Seattle, WA; and Dallas, TX. Relocation offered from within the US to any of these locations.

AWS is looking for leaders like you to help launch Salesforce Success Central (SFSC), a dedicated Center of Excellence providing Salesforce expertise and managed services to help teams across Amazon accelerate their Salesforce journey while raising the bar on security, developer efficiency, operational excellence and financial responsibility. SFSC owns security mechanisms and financial governance related to Salesforce development, and delivers company-wide, reusable components for common Salesforce use cases and recommended third-party solutions, managed Amazon integrated solutions for security, DevOps and system integrations, expertise, training and community to grow our talent and share Salesforce best practices and learnings across Amazon. Delivering at Amazon scale and building industry-grade solutions, we partner closely with Salesforce business and technical leadership. We give Salesforce superpowers with AWS innovation.

In the SFSC team, youll be responsible for defining the the product and service vision for SFSC to maximize our value to Amazon teams innovating with Salesforce. You will own the business model on how teams can pay for our offerings based on the value that we deliver to ensure Customer Obsession and Ownership. You will lead Product Management to ensure our products and services are best-in-class with clear success KPIs. You will lead MBRs, QBRs and our OP1 to our executive audience. You will manage and grow a small team of Product Managers to scale your charter.

Key job responsibilities

As the Head of Product, you will define the strategic vision and own the long-term roadmap for major suites of technology products with company-wide impact. Working with technical teams within and without SFSC, you will use your product domain expertise, customer obsession, and ownership of the end-to-end product development cycle (customer engagements, stakeholder buy-ins and requirements definition, CX design, compliance, feature definition and prioritization, product messaging, go-to-market strategies, and post-launch closed-loop feedback mechanisms) to lead products and teams through strategic and technical ambiguity to ultimate success. You will be expected to make appropriate tradeoffs to optimize time-to-market and technical and business outcomes, clearly communicating goals, roles, responsibilities, and desired outcomes. Beyond a strong technical background and proven track record of product management, a successful candidate will have experience driving strategy and influencing executive leadership. We are looking for someone that is a self-starter, someone that approaches complex business questions with data and curiosity, and a person that dives below the surface to identify the root cause and "so what" rather than just superficial trends. Lastly, we are looking for a strong manager who can hire and develop great Product Management talent to help scale SFSC to the demands of Amazon.

A day in the life

We have a team culture that encourages diversity and innovation. We expect team members and management alike to take high ownership for their vision and execution of ideas, and to foster a work environment empowering everyone to do the same. Maturity, high judgment, negotiation skills, ability to influence, analytical talent, and leadership are essential to success in this role.

About the team

Inclusive Team Culture: Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have twelve employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazons culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasnt followed a traditional path, or includes alternative experiences, dont let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

Here at AWS, its in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth

Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, theres nothing we cant achieve in the cloud.

Mentorship & Career Growth: Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and were building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future.

Basic Qualifications

- Bachelor's degree in computer science, related field, or equivalent work experience

- 15+ years of experience with 7+ years of technical product management experience in a related industry

- 5+ years of direct management experience

- Knowledge of professional software engineering practices and best practices for the full software development life cycle (SDLC), including coding standards, code reviews, source control management, build processes, testing, and operations

- Demonstrated written and verbal communication skills with a proven ability to present complex technical information in a clear and concise manner to a variety of audiences

- Demonstrated experience translating customer needs and product opportunities into innovative and detailed product requirements for business applications with large and divers customer bases and business use cases

- Proven track record of delivering results in company-wide, cross-functional technical initiatives

Preferred Qualifications

- MBA, and/or advanced degree in computer science or related field

- Experience with Salesforce and/or other CRM related technologies

- Experience in managing small to medium sized teams.

- Experience owning enterprise-wide business applications and workflows with critical business, security, and compliance impact

- Experience coordinating teams across multiple business units and time zones

- Experience architecting a solution on top of Amazon Web Services (AWS)

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $178,100/year in our lowest geographic market up to $307,900/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.