Email Alert for
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.
Veterinary Emergency Group
Dallas, TX, United States
WHO WE ARE: Veterinary Emergency Group (VEG) is revolutionizing the Veterinary Emergency experience. Our mission is to help people and their pets when they need it most. Emergency is our middle name. It's all we do, so we do it best. The way that Veterinary Emergency was meant to be is now a reality. We are reimagining every part of the process w
Job Source: Veterinary Emergency GroupCariloop
Richardson, TX, United States
Overview Founded in 2012, Cariloop is a care company fueled by a deeper purpose: ensuring that no one goes through caregiving alone. We are a compassionate organization committed to providing steadfast support to those navigating the complexities of caregiving. Our platform is a lifeline offering personalized guidance from expert Care Coaches, cutt
Job Source: CariloopDice
Dallas, TX, United States
Dice is the leading career destination for tech experts at every stage of their careers. Our client, Peterson Technology Partners, is seeking the following. Apply via Dice today! Job Overview: As a Customer Success Manager, you will be a key player in ensuring our clients success and satisfaction. You ll collaborate with cross-functional teams, u
Job Source: DiceMealSuite
Dallas, TX, United States
MealSuite, an Inc. 5000 Fastest-Growing Company, is a privately owned SaaS organization comprising 140+ team members across the globe, with hub locations in Cambridge, ON, Canada, Dallas, TX, USA, and Ho Chi Minh City, Vietnam. Our suite of end-to-end foodservice technology solutions helps professionals across healthcare and aging services strea
Job Source: MealSuiteNICE
Richardson, TX, United States
At NICE, we don't limit our challenges. We challenge our limits. Constantly. We're relentless. We're ambitious. And we make an impact. Our NICErs bring their A game and spend each day turning it into an A+. And if you're like us, we can offer you the kind of challenge that will light a fire within you. So, what's the role all about? The Customer
Job Source: NICERyan, LLC
Dallas, TX, United States
Why Ryan? Hybrid Work Options Award-Winning Culture Generous Personal Time Off (PTO) Benefits 14-Weeks of 100% Paid Leave for New Parents (Adoption Included) Monthly Gym Membership Reimbursement OR Gym Equipment Reimbursement Benefits Eligibility Effective Day One 401K with Employer Match Tuition Reimbursement After One Year of Service Fertility As
Job Source: Ryan, LLCOpenGov
Plano, TX, United States
OpenGov is home to an exceptional team - passionate about our mission to power more effective and accountable government. By bringing the OpenGov Cloud to our nation's state and local government, we're transforming communities so they can thrive! Imagine yourself being able to help small business owners open their doors faster, ensuring our tax dol
Job Source: OpenGovRingCentral
Dallas, TX, United States
Say hello to opportunities. It's not everyday that you consider starting a new career. We're RingCentral, and we're happy that someone as talented as you is considering this role. First, a little about us, we're a $2 Billion annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Conta
Job Source: RingCentralDallas, TX, United States
Nova Biomedical is looking for a Customer Success Manager based in the Dallas, TX area to join our Field Support team. This position is responsible for the successful transition of new and existing Nova Biomedical customers to their newly purchased Nova Biomedical clinical products. Provides the highest level of support and rolls out the red carpet welcoming new customers to Nova Biomedical customers by creating long-term relationships and providing strategic guidance to help our customers achieve their short and long-term goals. They are responsible for customer-retention and ongoing customer satisfaction by building relationships with decision makers, leaders, and healthcare staff. The Customer Success position also oversees the client implementation process working closely with Project Management and they are the face of Nova post sale and ensures customer satisfaction with all the technical post sale support.
This position is responsible for acting as point-of-contact for customers, advocating for their interests and giving voice to their feedback; act as the Voice of the Customer (VoC). Travel and overnights required.
Responsibilities
Establishes regular onsite and virtual meetings with customers to measure progress, program success, and ensure customer needs are being met.
Interacts and communicates closely with sales and support leadership on the level of customer satisfaction with Nova products and services.
Interfaces frequently with Sales Product Line Manager to help highlight any product development gaps or requirement improvements based on customer feedback.
Understands the customers business objectives and develop a strategic direction for success.
Reviews and assess each customers' progress towards their objectives and offer recommendations based on results and identified gaps.
Proactively handles escalation of product issues to ensure appropriate, timely actions are taken to address customer concerns.
Consistently demonstrates the following attributes when working with customers; Customer 1st Attitude, listens
before Speaking, Extra Effort, Teamwork, and Quality.
Develops strong knowledge of Nova clinical products and how they can be leveraged by the customer to meet their clinical testing needs.
Identifies new sales or support opportunities within each customer site. Communicates these opportunities throughout the organization through appropriate channels.
Manages assigned Foundation Accounts (Smaller) within local region.
Responsible for distribution, tabulation, follow-up and follow through on bi-annual Customer Satisfaction Surveys.
Responsible for establishing and leading onsite Business Review Meetings with accounts
Responsible for establishing and leading weekly or bi-weekly account calls (video) including documentation and distribution of minutes and action items to all appropriate internal and external stakeholders.
Qualifications
A BS in Medical Technology, Nursing, or Respiratory Therapy background is preferred. Other degrees including business will be considered with relevant technical, sales and/or customer experience.
Experience
Position requires a minimum of 3 years demonstrated high quality performance as a Customer Success Manager, Client Relations Manager, or Account Manager within the clinical diagnostics industry or previous related experience focused on customer satisfaction.
Previous healthcare, clinical laboratory knowledge, and/or Point of Care experience is preferred.
Highlights of benefits offered to Nova Biomedical employees include Blue Cross Blue Shield medical plan, tuition reimbursement, matching 401K, and an innovative scholarship program for children of employees. In addition, this role offers a competitive base salary, a company car and a bonus program.
#J-18808-Ljbffr
Email Alert for Customer Success Manager - Central Region jobs in Dallas, TX, United States
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.