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State of Illinois
Chicago, IL, United States
Position Title: Computer Support Technician (Information Services Specialist I, Opt. C) - UMP Agency : Department of Innovation and Technology Posting Date: 6/27/2024 Closing Date: 7/11/2024 Salary: $5,423 - $7,721 per month. Effective 7/1/2024 Job Type: Salaried County: Cook Number of Vacancies: 3 Plan/BU: RC063 This position is a un
Job Source: State of IllinoisLHH
Downers Grove, IL, United States
A well established global Manufacturing company is adding to their growing IT team and is looking for a Senior IT Support Analyst. The organization is based in Downers Grove, IL but has 15+ facilities globally that the team supports. This is a great opportunity to join a collaborative team-based environment with a global support focus. This is a co
Job Source: LHHUS Navy
Chicago, IL, US
At any given moment, hundreds of complex networked computer systems are operating in tandem to keep ships and submarines operating at their best. When a network goes down, vital information may be lost, from global satellite data to special intelligence communications. That's why it's critical that trained Information Systems Technicians are on boa
Job Source: US NavyWhite & Case
Chicago, IL, United States
Technology Support Specialist Firm Summary White & Case is an elite global law firm serving leading companies, financial institutions and governments worldwide. Our long history as an international firm means we are perfectly placed to help our clients resolve their most complex legal challenges wherever they may be. With lawyers operating from mor
Job Source: White & CaseDuPage County ROE
Melrose Park, IL, United States
Position Type: Technology/Technology Support Specialist Date Posted: 6/11/2024 Location: District 89 Schools Date Available: ASAP Closing Date: Once Filled District: Community Consolidated District 89 Position Summary : The Technology Specialist Tier 1 will support the goals of the district and technology department by maintaining systems, pe
Job Source: DuPage County ROEEast Maine School District
Des Plaines, IL, United States
Position Type: Technology/Computer Technician Date Posted: 6/27/2024 Location: District 63 Date Available: 07/17/2024 Closing Date: Open Until Filled The Technology Support Specialist provides assistance in developing and maintaining a well-organized, smoothly functioning technology support environment in which students and staff can take full
Job Source: East Maine School DistrictBurbank School District #111
Burbank, IL, United States
1 Full-Time Technology Support Specialists PURPOSE: The job of Technology Support Specialist was established for the purpose/s of maintaining and improving the District's technology systems by working with the technology team, teachers, and staff to make sure all needed technology related equipment is installed, maintained, and disposed of as the
Job Source: Burbank School District #111United Airlines
Chicago, IL, United States
Description There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locat
Job Source: United AirlinesChicago, IL, United States
Gaming? Check. Esports? Check. Hardware? Check. Software? Check. We could go on and on. The point is we've been helping gamers get better since 2001. In fact, Esports pros have won more money using SteelSeries products than any other brand and we're just getting started. Esports and Gaming are multi-billion-dollar industries, and we're going to continue supporting them through innovative gear and software gamers need and love. We believe in being true to the gaming community, which means being true to ourselves. We create products that help the best of the best be better, and products that help the not-so-good feel not-so-bad. Most of us are gamers, but you don't have to be, we promise! Just don't be surprised if you become one within a few weeks of starting!
Want to see what we're up to? Find us on social media, where we're highlighting our community, amazing partners, and products!
Summary
The IT Support Specialist position is primarily responsible for delivering world-class 1st and 2nd line IT support and services to SteelSeries users locally and GN users across its corporate and branded locations: SteelSeries, ReSound, Beltone, Interton, Jabra, and FalCom in over 100 countries. This role will be based in our Chicago SteelSeries office, ensuring that SteelSeries' specific IT ServiceDesk needs are met while also supporting the broader GN AMER region.
Essential Functions (Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
Provide IT Support for internal customers in primary region, secondary to other regions. Global IT Support supports users in APAC, EMEA and NOAM regions.
Key Areas are:
Customer Support Via: Walk-ups, Calls, Ticketing System, & E-Mail
Technical Support Categories include: End user devices (desktop, laptop, mobile, printer, conference room)
Business & core applications
Phone/Fax & Remote Access systems
Purchase, Image, & Install: desktops, laptops, mobile devices, and occasional network components
Local Infrastructure systems
Create & maintain instructional guides, how to resolve issues, for end users & peers
Adhere to GN best practices and processes to deliver support and services across infrastructure and business application layers
Provide assistance and local coordination during the implementation of changes and projects. "Local Implementation Project Manager"
Assists with identifying and routing business requests, Project or Changes, to the proper channels & teams. "Operational level of BRM"
Competencies Deliver First Class IT support to internal customers while meeting or exceeding their expectations.
Strong customer orientation and focus.
Strong analytic and communication skills.
Ability to handle multiple issues without jeopardizing the service level to the individual users.
Ability to work independently and highly self-motivated.
Strong drive for performance with a proactive approach.
Strong general knowledge of IT infrastructure, network and Applications based on Microsoft platforms and rich experience of supporting client issue.
Experience: 2-4 years of experience working in IT Support Role (Desktop & Application)
General knowledge of IT infrastructure and for supporting client and operating systems
Understand and effectively configure/troubleshoot TCP/IP networking protocols on desktop computers, laptops, and printers.
Experience with install, configure, and maintain hardware devices such as PCs, printers, and smart devices.
Experience in creating user focused as well as technical documentation and procedures.
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Email Alert for IT Support Specialist jobs in Chicago, IL, United States
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