Process Design Consultant II-Operations Excellence Team-Global Operations
Charlotte, NC, United States
Process Design Consultant II-Operations Excellence Team-Global Operations page is loaded Process Design Consultant II-Operations Excellence Team-Global Operations Apply locations Charlotte Jacksonville Plano time type Full time posted on Posted Yesterday job requisition id 24012438 Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.
One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.
Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.
Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!
Job Summary
The Process Design Consultant will serve as a Process Engineer and Front Line Unit (FLU) Champion representing the Global Operations Operational Excellence team for a specific Operations organization. Key accountabilities will include:
Enables Process Owners & Key Support Partners: Deploy training, coaching and routines to engage Process Owners and equip them with the tools, knowledge, and capabilities to succeed in role and achieve their goals.
Mitigate Risk Across Global Operations Processes: Establish a culture of continuous improvement and simplification across Global Operations, and ensure processes are appropriately scoped and have effective “smoke detectors” for mitigating risk.
Provides process oversight: Ensure processes are fully documented, mapped and compliant with enterprise policy standards.
Deliver Process Engineering & Operational Excellence: Provide thought leadership, customer focus, and end-to-end business process expertise to deliver transformative results.
Job Description
This job is responsible for analyzing processes, documenting business case opportunities, and implementing process improvement/transformation initiatives in support of Operational Excellence objectives. Key responsibilities include executing on change initiatives which may result in breakthrough cost efficiencies, quality, productivity, and risk mitigation. Job expectations include working with business leaders and subject matter experts, ensuring collaboration and transparency across integrated business and technology teams, and driving execution of solutions within the budget and timeline.
Responsibilities:
Implements moderately complex solutions to address issues and risks, optimize efficiency, reduce variability, and improve controls, quality, and sustainability
Works directly with Line of Business partners to gather information needed to identify and implement solutions that resolve critical business challenges and opportunities
Establishes and implements a model for continuous process improvement by applying process engineering best practices and delivering reusable technology solutions
Leverages analytics and critical thinking to solve complex business problems and translate issues into structured design oriented solutions with clearly defined business case benefits
Leads the development of enterprise change management deliverables for material projects including project charters, Suppliers, Inputs, Outputs, and Customers (SIPOC), Responsible, Accountable, Consulted, and Informed (RACI) process maps, risk assessments, control plans, and related artifacts
Required Skills:
At least 8-10 years of proven process reengineering/improvement/design experience with a track record of delivering quantifiable business results
Critical thinker and intellectually curious – a disciple of facts & data; asks tough questions; probes for understanding of root cause; connects the dots and navigates seamlessly between the strategic & tactical while comfortable challenging the status-quo
Takes initiative to identify and proactively initiate & implement business improvement opportunities
Excellent project/program management skills with an ability to organize and simplify complex work activities
Masterful ability to leverage data to tell the story and build/deliver compelling executive communications
Pays attention to details & strives for excellence in every meeting, presentation, document, work product; practices and preaches continuous improvement every day
Is a great partner, collaborates well with others & promotes a positive team culture; resolves disagreements with minimal noise – disagrees without being disagreeable
Strong influencer and communicator – demonstrates effective influence and communications with others to drive change, identifies opportunities, solves problems, and delivers impactful results
Desired Skills:
Six Sigma Black Belt or Master Black Belt (or equivalent) preferred
Flexible with changing priorities and work assignments
Experience coaching/mentoring all levels on process improvement efforts
Skills:
Change Management
Continuous Improvement
Process Design
Process Simplification
Reporting
Business Process Analysis
Critical Thinking
Process Performance Measurement
Program Management
Strategic Thinking
Conflict Management
Decision Making
Process Effectiveness
Scenario Planning and Analysis
Shift:
1st shift (United States of America) Hours Per Week:
40
About Us Bank of America is committed to help employees through the transition period when they’re displaced as a result of a workforce reduction, realignment or similar measure. Please review the resume writing and interviewing tips provided below to help prepare you for your next career opportunity.
Regardless of the position you are interested in, the starting points to building your resume are the same:
1. Determine the job or types of jobs you want to do and research their responsibilities and qualifications.
2. Think about why you can do the job and make a list of your skills that are relative to the job.
3. Identify experiences or accomplishments that show your proficiency in the skills required for the job.
4. Summarize your abilities, accomplishments and skills into a brief, concise document.
Considerations when writing a resume
• Do be brief. Resumes should be 1-2 pages in length.
• Do be upbeat and active in your wording.
• Do emphasize what you have done clearly and concretely.
• Do be neat and well organized.
• Do have others proofread and critique your resume. Spell check. Make it error free.
• Do use high quality, white or light colored 8½ x 11 paper. Use a laser printer if possible.
• Don't be dishonest, always tell the truth about yourself in the most flattering light.
• Don't include salary history or requirements.
• Don't include references.
• Don't include accomplishments that do not support your professional goals.
• Don't include anything that isn't relevant. (For example, don't mention your fondness for swimming unless you want to work on the water.)
• Don't use italics, underlining, shadows or other fancy treatments.
Seven steps to a successful interview
1. Anticipate –Put yourself in the interviewer's position. What do you believe the interviewer is most interested in? Why do you think you have been invited to interview?
2. Research –What are the primary functions of the line of business? What are the success factors for the job? Is there a job description available?
3. Assess –Think about your skills, abilities, knowledge, interests, traits, values and accomplishments. Match them to what you know about the job. Consider which ones you should highlight.
4. Prepare Answers –Think about what the interviewer may ask, determine what the best answer is and write it down.
5. Prepare Questions – Interviewing is a two-way street. By asking thoughtful questions, you communicate your interest and learn a lot about the job. Choose two or three questions to ask your interviewer. Avoid asking a lot of questions about vacation time or breaks.
6. Practice – It may seem awkward, but it is the best way to come across well in an interview. Practice your own "great responses" with others or in front of a mirror until you appear relaxed and at ease.
7. Follow-up – Send a brief follow-up letter to the interviewer. Keep in mind that the many job searchers will not send a follow-up letter. Sending one can become a competitive advantage.
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