Operations Change Consultant – Global Payments Operations

Charlotte, NC, United States

Operations Change Consultant – Global Payments Operations page is loaded Operations Change Consultant – Global Payments Operations Apply locations Charlotte Richmond Scranton time type Full time posted on Posted Today job requisition id 24014429 Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

The Global Payment Operations (GPO) organization delivers global wire transfers and ACH payments for internal and external bank clients and supports end-to-end payment execution and investigations for transactions initiated through various channels. The team also provides sanctions screening on transactions for multiple products, in accordance with policies established by the Global Economic Sanctions Compliance team.

Line of business job description : The GPO Change Consultant provides consulting expertise to the GPO organization in support of operations excellence and change initiatives, ensuring execution of all operational readiness tasks. You will play a fundamental and influential role in helping to drive our GPO roadmap which focuses on delivering one function, one process and one platform for each of our 5 Centers of Excellence within GPO while delivering all product, technology and/or operations sponsored projects. This role requires a thorough knowledge of the operations area where you will be able to assess and analyze the impact of new initiatives globally across GPO.

Job Description:

This job is responsible for handling medium to large projects for a Line of Business that may be regional or national in scope. Key responsibilities include recommending policy and procedural changes and developing measurement criteria and project plans such as cost and resource estimates. Job expectations include working with senior management to evaluate current methods and develop strategies to implement change and improvements brought about by the project.

Responsibilities:

Analyzes current state processes, existing operations, procedures, and workflows and discovers pain points to develop approaches for potential solutions, including building a business case for improvement recommendations and driving the execution of implementation

Coordinates with the business to support defined project tasks, tracking deliverables and their statuses, and measuring progress against ongoing success measures

Supports partnerships with operations management to create project impact and provide direction and guidance to internal teams

Establishes and maintains relationships with relevant client stakeholders to communicate updates and escalate issues

Performs risk management activities to minimize project risks

Assists with creating and maintaining comprehensive project documentation

Leverages business knowledge to identify opportunities for improvement and supports change execution

Acting as the primary point of contact and integration for operations across multiple projects

Driving the end-to-end integration of various work streams in order to deliver the intended project solution; including defining business requirements, reviewing and approving technology design, project execution, integration and implementation

Managing the creation of Jira stories; ensuring the documentation from requirements to implementation meet the enterprise change standards

Directing the work efforts of resources that may be functionally aligned as part of the project

Managing the project scope, timeline and budget/expenses for GPO owned projects

Leading risk management and mitigation planning readiness, change adoption, stakeholder management, and quality assurance

Ensuring all applicable change requirements are satisfied

Required Qualifications:

Minimum of 3 years of experience with projects, production support activities and/or operations

Cross functional with strong business analysis, problem solving, quality management and organization skills

Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions

Experience in connecting with a diverse set of clients to understand future business needs

Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base

Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world

Excellent written and verbal communication skills

Willing to learn and adapt to change

Working knowledge of Windows and Microsoft Office

Ability to build and maintain excellent relationships with business stakeholders and gain trust in order to guide and influence them

Ability to understand the bigger picture (risks, dependencies)

Desired Skills:

Experience of the Agile software delivery methodology and Jira

Experience with Global Payment Operations

Executive reporting and presentation skills

Skills:

Active Listening

Attention to Detail

Collaboration

Critical Thinking

Written Communications

Decision Making

Influence

Oral Communications

Prioritization

Problem Solving

Adaptability

Customer and Client Focus

Data Management

Emotional Intelligence

Risk Management

Shift:

1st shift (United States of America) Hours Per Week:

40

About Us Bank of America is committed to help employees through the transition period when they’re displaced as a result of a workforce reduction, realignment or similar measure. Please review the resume writing and interviewing tips provided below to help prepare you for your next career opportunity.

Regardless of the position you are interested in, the starting points to building your resume are the same:

1. Determine the job or types of jobs you want to do and research their responsibilities and qualifications.

2. Think about why you can do the job and make a list of your skills that are relative to the job.

3. Identify experiences or accomplishments that show your proficiency in the skills required for the job.

4. Summarize your abilities, accomplishments and skills into a brief, concise document.

Considerations when writing a resume

• Do be brief. Resumes should be 1-2 pages in length.

• Do be upbeat and active in your wording.

• Do emphasize what you have done clearly and concretely.

• Do be neat and well organized.

• Do have others proofread and critique your resume. Spell check. Make it error free.

• Do use high quality, white or light colored 8½ x 11 paper. Use a laser printer if possible.

• Don't be dishonest, always tell the truth about yourself in the most flattering light.

• Don't include salary history or requirements.

• Don't include references.

• Don't include accomplishments that do not support your professional goals.

• Don't include anything that isn't relevant. (For example, don't mention your fondness for swimming unless you want to work on the water.)

• Don't use italics, underlining, shadows or other fancy treatments.

Seven steps to a successful interview

1. Anticipate –Put yourself in the interviewer's position. What do you believe the interviewer is most interested in? Why do you think you have been invited to interview?

2. Research –What are the primary functions of the line of business? What are the success factors for the job? Is there a job description available?

3. Assess –Think about your skills, abilities, knowledge, interests, traits, values and accomplishments. Match them to what you know about the job. Consider which ones you should highlight.

4. Prepare Answers –Think about what the interviewer may ask, determine what the best answer is and write it down.

5. Prepare Questions – Interviewing is a two-way street. By asking thoughtful questions, you communicate your interest and learn a lot about the job. Choose two or three questions to ask your interviewer. Avoid asking a lot of questions about vacation time or breaks.

6. Practice – It may seem awkward, but it is the best way to come across well in an interview. Practice your own "great responses" with others or in front of a mirror until you appear relaxed and at ease.

7. Follow-up – Send a brief follow-up letter to the interviewer. Keep in mind that the many job searchers will not send a follow-up letter. Sending one can become a competitive advantage.

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