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NICE
Hoboken, NJ, United States
At NICE, we don’t limit our challenges. We challenge our limits. Constantly. We’re relentless. We’re ambitious. And we make an impact. Our NICErs bring their A game and spend each day turning it into an A+. And if you’re like us, we can offer you the kind of challenge that will light a fire within you. Lead Technical Support Engineer - NYC Public
Job Source: NICEEliseAI
New York, NY, United States
About EliseAI EliseAI develops cutting-edge conversational AI technology for industries fundamental to our lives: housing and healthcare. Everything is built on the foundation of health and home. Broken systems or ineffective processes in these domains have a disproportionate impact on our quality of life and society's overall wellbeing. Conversel
Job Source: EliseAIBioReference Health, LLC
Elmwood Park, NJ, United States
Company Overview: This is an exciting time to join our dynamic organization! BioReference, an OPKO Health company, is the largest full service specialty laboratory in the United States that gives healthcare providers and patients the power to make confident healthcare decisions. With a focus on oncology, urology and womens health, BioReference offe
Job Source: BioReference Health, LLCBioReference Labs
Elmwood Park, NJ, United States
BioReference Labs Team Lead, Non-Technical Elmwood Park , New Jersey Apply Now Company Overview This is an exciting time to join our dynamic organization! BioReference, an OPKO Health company, is the largest full service specialty laboratory in the United States that gives healthcare providers and patients the power to make confident
Job Source: BioReference LabsPhyton Talent Advisors
New York, NY, United States
Team Lead Engineer - Proprietary Trading Firm (New York, NY) Must be willing to work on-site in New York Office As a Team Lead , you will be a leading a small team of IT Engineers while performing the same duties as listed below. What you'll be doing: Providing end user support to employees in New York and Greenwich corporate offices Buildin
Job Source: Phyton Talent AdvisorsBraze
New York, NY, United States
At Braze, we have found our people. We're a genuinely approachable, exceptionally kind, and intensely passionate crew. We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity - inside a
Job Source: BrazeSoundThinking (formerly ShotSpotter)
Little Ferry, NJ, United States
SoundThinking is seeking a curious, self-starting professional to be in an individual contributor role responsible for troubleshooting, service and support, research and analysis for our customers with the use of SoundThinking CaseBuilder Case Management product and others. This position requires excellent follow up and customer service skills, and
Job Source: SoundThinking (formerly ShotSpotter)NICE
Hoboken, NJ, United States
At NICE, we don’t limit our challenges. We challenge our limits. Constantly. We’re relentless. We’re ambitious. And we make an impact. Our NICErs bring their A game and spend each day turning it into an A+. And if you’re like us, we can offer you the kind of challenge that will light a fire within you. So, what’s the role all about? Primary focus
Job Source: NICENew York, NY, United States
The gist
The healthcare system of the future won’t ride on the technology rails of the past. Our point-of-care connection platform connects data to point-of-care EHR workflows, and we’re driving a higher-performing healthcare system together with some of the biggest and boldest organizations in the industry.
The full story
Why Vim?
At Vim, we use novel technology to seamlessly connect data, reduce burden, and drive performance at healthcare delivery’s last mile: clinical and operational workflow at the point of care. Our products address critical cost, quality, and experience levers for care improvement and our differentiated technology enables dramatically faster, more flexible, and more powerful deployments for our payer, provider, and risk enabler partners. The result is direct clinical workflow connections for health plans and other risk bearing organizations, radically lower burden and better experience for providers, and measurably accelerated performance across value-based partnerships.
We put mission and culture at the front and center of everything we do. We’re a tribe of like-minded optimists and we pride ourselves on experimentation, intellectual diligence, and earnest hard work. We are all owner-operators at Vim, meaning we’re transparent, accountable, and relentlessly focused on results for our customers and our business.
The Role
We are looking for an experienced team leader to manage our growing support function at Vim. This person would be responsible for not only leading a small group of support professionals but act as a hands-on part of the team. You should be someone who enjoys working cross functionally and collaborating with various departments to solve complex technical needs for our clients.
What you’ll do
Lead a team of technical support specialists in providing exceptional support to US healthcare providers and companies utilizing our market-leading software
Own a set of support functions aimed at ensuring seamless integration and utilization of our software by clients
Develop and implement strategies to optimize the efficiency and effectiveness of the technical support center and reduce the operational burden of support issues company-wide
Collaborate with cross-functional teams to address escalated technical issues and ensure timely resolution according to our Service Level Agreements
Monitor key performance indicators (KPIs) to assess team performance and implement improvements as needed
Train and mentor support staff to enhance their technical skills and customer service abilities
Act as a point of contact for complex technical inquiries and provide guidance to team members in resolving them
Maintain up-to-date knowledge of our software products and industry trends to better serve our clients
Who we are looking for
An experienced team leader with a demonstrated track record of operating independently, taking ownership of challenges, and driving execution with excellence
Ability to be hands on in a player/coach role
Exceptional interpersonal skills, thriving in a fast-paced team environment with high performance standards
Possesses a 'can-do' attitude, displaying a strong desire and drive to tackle complex problems across multiple projects
Intrinsically motivated by a dedication to improving US healthcare
What you will need:
3-5 years acting as a player/coach managing a team of technical support engineers within fast-paced SaaS product companies
Proven track record leading technical support teams
Proficiency and knowledge of software installations and troubleshooting processes
Proven success in owning mission-critical tasks with exceptional attention to detail and organizational skills
Excellent written and verbal communication skills for frequent internal and external interactions
Enthusiasm and eagerness to learn, work hard, and contribute to a world-class team on a vital mission
A Bachelor’s degree or equivalent experience in a relevant field
Adaptability and willingness to navigate and adapt in a changing environment
Advantage: Hands on experience in SumoLogic, Mixpanel, SQL
Advantage: Digital healthcare experience
Compensation and benefits includes:
Salary Range: Between $118,000 and $155,000 annual salary
Equity Compensation: Stock options subject to the company policy and board of directors approval
Benefits: Health, Dental, Vision, Flex time off
NY TriState Area: Hybrid Work Flexibility
Some more about us
Some more about us: Our highly talented and dedicated team is currently remote in the US, with our R+D team located in Tel Aviv. We are backed by leading investors including Sequoia, Great Point Ventures, Optum Ventures, and large BCBS payer venture arms. Our customers include some of the largest and most progressive health plans in the country as well as premier physician-led healthcare organizations.
Vim is a place where team members thrive and grow. We’re a progressive and inclusive meritocracy. Bring your unique background and experience, and join us in the journey.
By inputting your information and clicking “Submit Application”, you acknowledge that you have read and agree to Vim’s Candidate Privacy Notice.
Email Alert for Technical Support Engineer Team Lead jobs in New York, NY, United States
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