Email Alert for
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.
Vim
New York, NY, United States
The gist The healthcare system of the future won’t ride on the technology rails of the past. Our point-of-care connection platform connects data to point-of-care EHR workflows, and we’re driving a higher-performing healthcare system together with some of the biggest and boldest organizations in the industry. The full story Why Vim? At Vim, we u
Job Source: VimBioReference Labs
Elmwood Park, NJ, United States
BioReference Labs Team Lead, Non-Technical Elmwood Park , New Jersey Apply Now Company Overview This is an exciting time to join our dynamic organization! BioReference, an OPKO Health company, is the largest full service specialty laboratory in the United States that gives healthcare providers and patients the power to make confident
Job Source: BioReference LabsBioReference Health, LLC
Elmwood Park, NJ, United States
Company Overview: This is an exciting time to join our dynamic organization! BioReference, an OPKO Health company, is the largest full service specialty laboratory in the United States that gives healthcare providers and patients the power to make confident healthcare decisions. With a focus on oncology, urology and womens health, BioReference offe
Job Source: BioReference Health, LLCPhyton Talent Advisors
New York, NY, United States
Team Lead Engineer - Proprietary Trading Firm (New York, NY) Must be willing to work on-site in New York Office As a Team Lead , you will be a leading a small team of IT Engineers while performing the same duties as listed below. What you'll be doing: Providing end user support to employees in New York and Greenwich corporate offices Buildin
Job Source: Phyton Talent AdvisorsNICE
Hoboken, NJ, United States
At NICE, we don’t limit our challenges. We challenge our limits. Constantly. We’re relentless. We’re ambitious. And we make an impact. Our NICErs bring their A game and spend each day turning it into an A+. And if you’re like us, we can offer you the kind of challenge that will light a fire within you. Lead Technical Support Engineer - NYC Public
Job Source: NICELucet (formerly New Directions + Tridiuum)
Little Ferry, NJ, United States
Who We Are At Lucet, we are industry leaders in behavioral health, dedicated to helping people live healthy, balanced lives. Our mission - and our passion - is to improve the lives of the members we serve and be the ideal partner for our providers. Lucet's unique combination of people and technology has proven to optimize access to behavioral hea
Job Source: Lucet (formerly New Directions + Tridiuum)criteo
Little Ferry, NJ, United States
Team Lead, Technical Solutions San Francisco, CA About CRITEO [CRTO] Criteo ( CRTO ), the leader in commerce marketing, is building the highest performing and open commerce marketing ecosystem to drive profits and sales for retailers and brands. 2,700 Criteo team members partner with 16,000 customers and thousands of publishers across the globe to
Job Source: criteoFrieslandCampina
Paramus, NJ, United States
• Manage the team’s performance. Responsible for end-to-end people management (recruit, develop, coach, train, set objectives, and evaluate performance). • Ensure the execution of Global Customer Service policy, embrace and execute a consistent way of working, and optimize the CMO's contribution to customer connectivity teams. • Manage and build st
Job Source: FrieslandCampinaNew York, NY, United States
About EliseAI
EliseAI develops cutting-edge conversational AI technology for industries fundamental to our lives: housing and healthcare. Everything is built on the foundation of health and home. Broken systems or ineffective processes in these domains have a disproportionate impact on our quality of life and society's overall wellbeing. Conversely, any solution or technology that solves problems in these areas will have an impact that ripples far beyond them.
That's the only kind of impact we are interested in having at EliseAI. If you get excited by the thought of working really hard on these kinds of problems, then EliseAI is the right place for you.
About The Role
EliseAI is looking for a Technical Customer Support Team Lead who will optimize our processes and manage a team of Support Specialists to provide exceptional service to our clients. You'll play a key role in shaping our customer experience as we continue to scale, ensuring smooth onboarding, effective incident management, and proactive problem-solving.
Responsibilities
Manage and mentor a team of Support Specialists, fostering a high-performance culture and ensuring professional growth.
Implement and maintain QA frameworks to improve the quality of support tickets and overall service delivery.
Confidently handle phone calls and solve escalated tickets, acting as a player-coach to your team.
Dive deep into our systems, learning how to onboard clients and tailor their preferences into our settings.
Master our integrations with client email, calendar, CRM, and property management systems.
Gain insights into our clients' businesses, understanding how reported issues impact their operations.
Communicate promptly with clients to grasp their issues, reproduction steps, and business impact.
Resolve issues with empathetic, over-the-top customer service, prioritizing based on their business impact.
Advise clients on best practices for configuring and interacting with their AI Assistant.
Lead bug investigation efforts, utilizing SQL queries, logs, and data sources to identify root causes and impacts.
Oversee the creation of highly effective ClickUp tickets, ensuring clear documentation of issues, reproduction steps, and business impact.
Coordinate communication of bug fixes to clients, ensuring their satisfaction and facilitating updates with team members.
Requirements
2+ years managing a support team or engineers.
2+ years in Support or Triage Engineering, including writing bug tickets (e.g., in Jira) and interpreting logs (e.g., in Datadog).
Passion for digging into problems and constant improvement.
Ability to stay calm and prioritize under pressure.
Experience reviewing code and writing complex SQL queries .
Experience with support software and CRMs (e.g., Zendesk, Salesforce).
Must thrive in a fast-paced environment.
Willing to work in person at NYC headquarters with your team 4-5 days per week.
Why Join
Growth and impact. It's not often that you can get in on the ground floor of a funded startup that's scaling. That means that instead of following a playbook, you'll be writing it. Every single day you will be challenged to identify how we can scale and execute on it. You'll learn what works when you succeed and what doesn't when you fail. Either way, the rest of the team will be here to support you.
Benefits
In addition to the growth and impact you'll have at EliseAI, we offer competitive salaries along with the following benefits: Equity in the company in the form of stock options
Medical, Dental and Vision premiums covered at 100%
Fully paid parental leave
Commuter benefits
401k benefits
Monthly fitness stipend
Our brand new Midtown south office with an open floor plan, fully stocked kitchen, and company paid lunch
Fun company social events through our Elise and the City program
Unlimited vacation and paid holidays
We'll cover relocation packages from outside of the Greater NYC metro area - we'll make the move exciting, not painful.
Job Compensation Range:
The salary range for this role is $140,000 - $170,000. EliseAI offers a competitive total rewards package which includes base salary, equity, and a comprehensive benefits & perks package. Exact compensation is determined based on a number of factors including experience, skill level, location and qualifications which are assessed during the interview process. Additional details about total compensation and benefits will be provided by our Recruiting Team during the hiring process.
EliseAI provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at [email protected].
#li-onsite
Email Alert for Technical Customer Support Team Lead jobs in New York, NY, United States
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.