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First Commonwealth Bank
Powell, OH, United States
Handles incoming service calls from clients, or potential clients, having questions regarding their current account relationships or seeking information about additional products and services. Completes client follow up resulting from inbound calls such as account maintenance, records research, and follow up on information requests. Makes outbound
Job Source: First Commonwealth BankFirst Commonwealth
Powell, OH, United States
Handles incoming service calls from clients, or potential clients, having questions regarding their current account relationships or seeking information about additional products and services. Completes client follow up resulting from inbound calls such as account maintenance, records research, and follow up on information requests. Makes outbound
Job Source: First CommonwealthSharecare, Inc.
Columbus
**Job Description:** Sharecare is the leading digital health company that helps people – no matter where they are in their health journey – unify and manage all their health in one place. Our comprehensive and data-driven virtual health platform is designed to help people, providers, employers, health plans, government organizations, and communitie
Job Source: Sharecare, Inc.BMI Federal Credit Union
Dublin, OH, United States
About the Organization BMI Federal Credit Union (BMI FCU) offers competitive pay and benefits including holiday pay, paid time off (PTO), a matching 401(k) plan, a robust wellness program, professional development, opportunities to help our community, health insurance (for full-time employees), and more. If you enjoy working for a smaller company a
Job Source: BMI Federal Credit UnionPyramid Consulting
Columbus, OH, United States
Immediate need for a talented Solutions Center Representative . This is a 0 5+ Months contract opportunity with long-term potential and is located in Columbus, OH(Onsite). Please review the job description below and contact me ASAP if you are interested. Job ID: 23-12194 Pay Range: $19/hour. Employee benefits include, but are not limited to
Job Source: Pyramid ConsultingLap of Love
Columbus, OH, United States
Join Lap of Love as a Call Center Representative and Love What You Do! Lap of Love is looking for an experienced Call Center Representative, referred to internally as a Veterinary Care Coordinator, with amazing customer service skills to join our growing team. As a Veterinary Care Coordinator working from home, you'll become part of a diverse and
Job Source: Lap of LovePyramid Consulting
Grandview Heights, OH, United States
Immediate need for a talented Solutions Center Representative . This is a 12+ Months Contract opportunity with long-term potential and is located in Grandview Heights OH (Onsite) . Please review the job description below and contact me ASAP if you are interested. Job ID:24-27327 Pay Range: $19/hour. Employee benefits include, but are not limi
Job Source: Pyramid ConsultingMedix
Columbus, OH, United States
Position Summary The role of the Patient Engagement Advocate is integral to a Patient Engagement Center dedicated to enhancing overall health and wellness. Operating across various communication channels (phone, email, chat), this role engages with patients of physical therapy to facilitate their access to necessary care. Supporting decentralized p
Job Source: MedixColumbus, OH, United States
The salary range for this job posting is $34,183.00 - $54,692.00 annually + bonus + benefits
The above represents the salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, education, experience, and other job-related factors. Your recruiter can share more information about the specific salary range during the hiring process.
The role will work from home in any of our listed payroll states and report to the Manager, Engagement Center.
JOB OBJECTIVE:
The Engagement Center Representative provides general or specific information to customers regarding claims, medical billing or policy related questions via telephone, email or chat interactions regarding Workers' Compensation, Commercial and Personal Lines insurance.
ESSENTIAL FUNCTIONS:
Provides general or specific information to customers regarding claims, medical billing or policy related questions via telephone, email or chat interactions Analyzes information received from the customer, triages facts to determine what is being requested, and determines what action is to be taken Interact with other associates across the organization to answer questions, provide support or assist in problem resolution for customers and agents. Creates certificates of insurance for policyholders Enters or updates specific claim, policy and/or customer data into computer system Researches medical bill coding issues or pharmacy related issues Provide support to customers and agents while using the Encova Edge Portal Take payments from customers or assists customers with online payment portal
OTHER FUNCTIONS:
Other functions as needed
KNOWLEDGE, SKILLS AND ABILITIES:
Ability to provide excellent customer service to both external and internal customers
Ability to work as a team member and perform based on established standards and expectations
Ability to multi-task
Must be detail-oriented
Excellent written and oral communication skills
Experience with Microsoft Products
Utilize critical thinking skills
Ability to work proficiently in multiple systems
Ability to consistently exercise sound judgment
Ability to effectively analyze and apply information
High school diploma or equivalent required
One year of previous full-time experience in customer service preferred, insurance experience within multi-line industry preferred
This position has been evaluated in accordance with the Americans with Disabilities Act. Encova Insurance makes every effort to reasonably accommodate disabilities to permit performance of the essential functions and candidates who need such accommodation are encouraged to seek it. This description reflects the nature and level of work performed by associates in this position. It is not an all-inclusive inventory of duties, responsibilities and qualifications required. It provides an accurate overview of the work and skills needed to perform this position. Because job content may change from time to time, Encova Insurance reserves the right to add and/or delete functions from this job as it deems necessary for business reasons.
Ready to join our team?
At Encova Insurance, we firmly believe that our associates drive our company's success by delivering unrivaled service to our customers. With success in mind, we make an ongoing effort to provide an environment that offers challenging, stimulating and financially rewarding opportunities.
Join us to discover a work experience where your diverse ideas will be met with enthusiasm - where you can learn and grow to your fullest potential.
What you can expect from us
Join our family of industry leaders, and let us reward you with a competitive salary, bonus and benefits package that includes but is not limited to: a 401(k), wellness programs, bonus incentive plans and flexible schedules, with an early close of the office every Friday. Additionally, Encova aspires to be an outstanding corporate citizen in all the markets we serve; we encourage and support associate participation in community initiatives through our foundations.
Encova Insurance is an EOE/E-Verify employer.
Email Alert for Engagement Center Representative jobs in Columbus, OH, United States
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