ServiceNow Lead
Santa Clara, CA, United States
Top Skills' Details
• Ability to lead and own ServiceNow for global enterprise
• Dynamic Thought & People Leadership Skills... confident in ability to build awareness and generate "buy-in" with executives across other business units
• 15+ years of experience in Information Systems and Technology including an understanding of Service and Business Processes
Secondary Skills - Nice to Have
Design
Workflow
cloud
service desk
service management
Job Description Experience influencing stakeholders across the organization
Experience with large companies 7000+ emp
Experience working in a multicultural, international organization
Excellent written/verbal communication and presentation skills
Strong organizational, consultative, and conflict resolution skills
Good analytical skills, details oriented, ability to effectively listen to and resolve customer issues
Good business acumen, ability to understand end to end business processes and work in a global environment
Solid teamwork and interpersonal skills to work well on cross-functional teams and at all levels of an organization
Relevance competency certification and education
Additional Skills & Qualifications Drive the service and cloud platform vision across IT and the business
Manage and analyze business requirements / processes and define the right solutions
Evaluate system integration considerations to determine appropriate technology solutions.
Design, configure/code, tests and documents solutions based on user/business requirements.
Ensure SNOW platform is highly available, up to date and with high data quality
Continuously seeks ways to improve customer experience and users experience from SNOW platform
Explore ways to expand and integrate SNOW platform for new services
Integrate / maintain robust operation and project management processes
Follow up with stakeholders as needed
Employee Value Proposition (EVP)
Highly influential role aligned to a massive global instance of ServiceNow, a company fully invested in continuing the growth & utilization of the platform, and backing to create, design, build, implement, and lead the world's premier Service Management suite