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ManTech International Corporation
Washington, DC, United States
Secure our Nation, Ignite your Future Become an integral part of a diverse team while working at an Industry Leading Organization, where our employees come first. At ManTech International, you'll help protect our national security while working on innovative projects that offer opportunities for advancement. Currently, ManTech is seeking a motiva
Job Source: ManTech International CorporationManTech International Corporation
Washington, DC, United States
Secure our Nation, Ignite your Future Become an integral part of a diverse team while working at an Industry Leading Organization, where our employees come first. At ManTech International, you'll help protect our national security while working on innovative projects that offer opportunities for advancement. Currently, ManTech is seeking a motiva
Job Source: ManTech International CorporationBooz Allen Hamilton
Washington, DC, United States
Job Number: R0199990 Digital Transformation Consultant The Opportunity: As a digital transformation consultant, you know that implementing improved digital initiatives with effective process improvement and change management strategies is cru cia l for your client's future. You're eager to apply your consulting experience and expertise supporting
Job Source: Booz Allen HamiltonBooz Allen Hamilton
Washington, DC, United States
Job Number: R0199265 Digital Transformation Lead The Opportunity: You know that true progress is made at the intersection of business and tech, and as an IT business analyst, you're highly skilled in both. Here, you'll have the chance to lead an agile team as they develop IT products to solve your clients' most pressing missions. We're looking f
Job Source: Booz Allen HamiltonBooz Allen Hamilton
Washington, DC, United States
As a digital transformation consultant, you know that implementing improved digital initiatives with effective process improvement and change management strategies is cru cia l for your client’s future. You’re eager to apply your consulting experience and expertise supporting digital transformation efforts including IT modernization, data managemen
Job Source: Booz Allen HamiltonBooz Allen Hamilton
Washington, DC, United States
Digital Transformation Lead page is loaded Digital Transformation Lead Apply locations Washington, DC time type Full time posted on Posted 5 Days Ago job requisition id R0199265 Digital Transformation Lead The Opportunity: You know that true progress is made at the intersection of business and tech, and as an IT
Job Source: Booz Allen HamiltonBooz Allen Hamilton
Washington, DC, United States
You know that true progress is made at the intersection of business and tech, and as an IT business analyst, you’re highly skilled in both. Here, you’ll have the chance to lead an agile team as they develop IT products to solve your clients’ most pressing missions. We’re looking for someone like you to propel business analytics and processes forwar
Job Source: Booz Allen HamiltonCopper River Family of Companies
Washington, DC, United States
TACG is seeking a Digital Transformation Advisor to join our team. The primary responsibility will be to serve as an Air Force IT Modernization effort FMO Digital Transformation Advisor. Responsibilities (include but are not limited to): Will provide expert analysis and interpretive advice to AF IT Modernization Functional Management Office and
Job Source: Copper River Family of CompaniesAnnapolis Junction, MD, United States
Orbis Operations is seeking an IT Specialist/Outreach SME with DX (Digital Transformation) and Technical Writing experience to support its government customer in Annapolis Junction, MD.
Required Clearance: Active Security Clearance required at the Top Secret (TS)/Special Compartmented Information (SCI) level and appropriat e level Polygraph
Role Description:
The successful candidate will provide direct user support to customers using the tool suite for questions regarding account administration, system, and network status. Support/interface with the customers via the phone, VTC, email, chat, and applicable online presence.
Responsibilities:
Respond to system issues and perform minor corrective maintenance
Enter issues via a problem tracking tool
Respond to complicated user questions
Monitor the health and status of current systems
Identify common user challenges and work with development teams, UX teams, and product leads
Maintain and update the ticket tracking tool
Assist in the preparation of routine metrics and system availability reports and user support metrics
Provide customer follow up to ensure questions have been answered and collect satisfaction feedback
Provide advice, guidance and directions to other technical help desk technicians with complicated user questions or requests
Create additional SOP's as needed to perform corrective maintenance
Provide data flow troubleshooting, and diagnosing software and hardware issues
Task Required Skills: SIGINT experience using mission analytic tools
Task Desired Skills: Familiarity with query languages
Experience using Discovery tools
Experience working with forward deployed users
Experience providing direct user support and troubleshooting directly with the user
Experience gathering requirements from users
Experience providing overall process improvement and agile efficiencies supporting the existing customer base
Experience with JIRA and Confluence
Has multiple skillsets which include technical writing and training
Position Requirements: High School diploma plus 2 years of demonstrated hands-on experience using tools and capabilities in the IC
Customer Support
Orbis Operations is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.
Email Alert for Digital Transformation Outreach SME jobs in Annapolis Junction, MD, United States
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