IT Support Specialist

, CO, United States

**IT Support Specialist**

at Skylight Health Group Englewood, Colorado, United States **Title:** IT Support Specialist

**FLSA Status**: Full Time / Exempt

**Reports to:** Director, Information Technology

**Pay Type:** Salary

**Pay Range:** $45,000 - $50,000 annually depending on education and experience

**Pay Frequency:** Bi-Weekly

**Skylight Health Group:**

We believe that affordable care should be delivered the way it used to be highly accessible with uncompromising quality. We are a multi-specialty provider that strives to deliver integrated medical services with compassion and care.

**Job Description:**

We are seeking an experienced IT Support Specialist to join our team. As an IT Specialist, you will be responsible for maintaining computer systems and other technology systems used by the business. This position will be responsible for all first-level inquiries, troubleshoot technical issues, and support the roll out of new applications.

**Essential Job Duties and Responsibilities:**

* Provide end users with hardware, applications, system, and network technical support to clients both locally and remote, via phone, email, and remote tools.

* Provide end user support as needed.

* Provide, maintain, and improve upon excellent customer support.

* Deploy new technology used by the company: hardware, operating systems, and programs or applications.

* Basic troubleshooting for complex issues throughout the company infrastructure.

* Provide Tier I support to associates and clients.

* Follow up on outstanding requests and ensure timely resolution.

* Work closely with IT Manager to perform hardware and software installations, configurations and updates as needed, purchase of new equipment, and set up of new equipment across all clinics.

* Log bugs and enhancement requests.

* Provide introductory online training for new staff on software applications.

* Ability to manage multiple cases at once.

* Travel to clinic/office location for on-site support (as needed).

* All other duties as assigned.

**Education and Experience:**

* High School diploma or equivalent, required.

* 2 5 years of experience in a similar role.

* Excellent knowledge of computer hardware and systems.

* Outstanding problem-solving and analytical skills: logical and analytical approach to problem-solving, be aware of small details, thinking creatively outside of the box.

* Good communication skills: excellent listening skills and the ability to understand issues when explained by someone without technical knowledge, being able to explain issues in a clear and concise manner.

* Experience with remote desktop applications and help desk software.

* Good written and verbal communication.

* Prior experience in technical support, desktop support or similar role.

* Excellent time management skills and ability to work under pressure.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

**Supervisory Responsibility**

None.

**Work Hours:**

Scheduled hours are 9:00am 6:00pm, Monday Friday.

**Travel:**

Some travel to local clinics may be required.

**EEO Statement:**

Skylight health is an equal opportunity employer. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, pregnancy, genetic information, marital status, military or veteran status, or any other status that is protected by federal, state and / or local laws.

*If you are based in California, we encourage you to read this important information for California residents*

**Voluntary Self-Identification**

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely **voluntary**. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Skylight Health Groups Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

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If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

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**Voluntary Self-Identification of Disability**

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labors Office of Federal Contract Compliance Programs (OFCCP) website at .

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

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* Autism

* Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS

* Blind or low vision

* Cancer

* Cardiovascular or heart disease

* Celiac disease

* Cerebral palsy

* Deaf or hard of hearing

* Depression or anxiety

* Diabetes

* Epilepsy

* Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome

* Intellectual disability

* Missing limbs or partially missing limbs

* Nervous system condition for ex

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