Email Alert for
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.
Business Performance Systems, LLC
Denver
Job Description Job Description Job DescriptionSummary: Apply your IT knowledge and expertise to assist a large multi-agency initiative. Support thousands of users from multiple federal agencies. Ensure efficient resolution of IT issues and maintain high service levels. Exercise your expert judgment in an environment that gives you autonomy and
Job Source: Business Performance Systems, LLCSyntricate Technologies
Golden, CO, United States
Requireements: vailability to work 4 days/week at the Client's site in Golden, CO (required); Experience working as Help Desk Support Specialist (1+ year); Experience with TCP/IP; Experience with Windows 9x/2000/XP/NT/Vista/7; Experience with Service Desk Ticket System; Experience with Adobe Acrobat; Experience with Active Directory; n associa
Job Source: Syntricate TechnologiesAlphaGraphics and PostNet Headquarters
Denver, CO, United States
Job Description Job Description Benefits: 401(k) 401(k) matching Bonus based on performance Company parties Competitive salary Dental insurance Employee discounts Flexible schedule Free food & snacks Health insurance Opportunity for advancement Paid time off Parental leave Training & development Vision insurance Wellness resources IT Help Desk S
Job Source: AlphaGraphics and PostNet HeadquartersBusiness Performance Systems, LLC
Denver
Job Description Job Description Job DescriptionSummary: Apply your IT knowledge and expertise to assist a large multi-agency initiative. Support thousands of users from multiple federal agencies. Lead a small team of help desk support staff (2-4), providing tasking, guidance, and supervision to ensure efficient resolution of IT issues and mainta
Job Source: Business Performance Systems, LLCCrescens
Golden, CO, United States
Title: Help Desk Support Location: Golden, CO (Hybrid) Duration: 6+ Months Type: Contract Note : Must me local. Must be able to work from home on Fridays. Must be able to interview in person. Must be able to take CJIS certification training/exam. Responsibilities : Provides support to end users on a variety of issues. Identifies, researches,
Job Source: CrescensMidas Consulting
Golden, CO, United States
Title - Help Desk Support I Client - Colorado Department of Transportation Duration: - Apr 2023 - no end date (but say - it's a long term project with the possibility of extension or conversion to full-time) Max Pay Rate - $30/hr. on W2 & $35/hr. on C2C Address - 425C Corporate Circle Golden, Colorado - 80401 (Onsite from day1) Schedule - Mo
Job Source: Midas ConsultingCrescens
Golden, CO, United States
Job Title: IT Help Desk Location: Golden, Colorado Duration: 5+Months Type: Contract Note: **The working shift is a 9x80 schedule with remote work on Friday and every other Friday off. All other days are not eligible for remote work. **Candidate must be local for in-person interviews and reporting to work on scheduled days. Job Description: Full-t
Job Source: CrescensCreative Financial Staffing
Federal Heights, CO, United States
Position: Help Desk Specialist About the Company: Our client is an industry leader! They are seeking a full-time, permanent Help Desk Specialist to be a great addition to their Help Desk customer support team. Here are a few reasons why you should apply: Innovative and fast-growing technology leader. Company is experiencing tremendous growth a
Job Source: Creative Financial StaffingDenver, CO, United States
Job Description
Summary:
Apply your IT knowledge and expertise to assist a large multi-agency initiative. Support thousands of users from multiple federal agencies. Ensure efficient resolution of IT issues and maintain high service levels. Exercise your expert judgment in an environment that gives you autonomy and flexibility, in a company that respects, uses, and develops your expertise. Work in a small team of technical data center support consultants on a long-term federal contract.
Workplace: Washington DC or Lakewood CO; Multiple positions available with varying experience levels. Telework options are limited and require prior Government approval.
Top salary for highly qualified candidates. Note: This is a contingent job offer subject to the contract being awarded.
Responsibilities:
Provide help desk support and resolution of end-user problems IT related issues involving customer owned workstations, laptops, mobile devices, standard software, and applications.
Review daily operations and performance to ensure service levels and operational standards are met.
Triage, troubleshoot, and prioritize incoming support requests using the customer provided Service Desk Ticketing system.
Ensure effective resolution of Tier 1 and Tier 2 incidents or escalate them as necessary according to SOPs.
Maintain and update service desk technical reference information, support communications, and knowledge management databases.
Coordinate and participate in training sessions and project meetings related to new products and applications.
Continuously develop skills to adjust to new technologies, applications, system configuration changes, and security enhancements.
Ensure compliance with customer policies, procedures, and ITSM operating procedures.
Provide monthly reports on service level metrics and analyze incident reports to ensure timely resolution.
Address and escalate customer complaints as necessary, maintaining full documentation and tracking of all relevant communications.
Make every effort to resolve issues at the time of ticket acknowledgement, reducing the need for further escalation.
Qualifications - Required:
AS/AD/TTI certification
A+ certification
1+ years' experience in information technology, with an emphasis in helpdesk support and customer service
1+ years' experience in providing IT helpdesk support in an enterprise environment
Strong written and verbal communication skills and strategic thinking ability
Qualifications - Highly Desired:
BA/BS degree
Prior federal government experience
Compensation:
$37,000 - $65,000/yr based on capability and experience
Other:
Workplace: Washington DC or Lakewood CO; Multiple positions available with varying experience levels. Telework options are limited and require prior Government approval.
Desired salary or salary range must be included with the submission of the resume
About BUSINESS PERFORMANCE SYSTEMS:
Business Performance Systems is a successful, well-established small business composed of dedicated, skilled consultants supporting high-priority government projects. We provide our staff with a great degree of autonomy and growth potential in a company that combines the entrepreneurial environment of a small business, with the maturity and financial stability of a large company. We offer competitive salaries and a comprehensive benefits package. Learn more about us at www.BPSconsulting.com.
Business Performance Systems is an equal opportunity employer.
#J-18808-Ljbffr
Email Alert for Help Desk Support Service Specialist jobs in Denver, CO, United States
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.