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Operations Business Analyst

San Bruno, CA, United States

Position Role/Tile: Operations Business Analyst

Location: San Bruno, CA .

Summary

Client is looking for Product Support Specialist responsible for helping clients resolve issues and systematically communicate client needs to cross functional teams.

They will also be responsible for all improving the processes and ensuring performance metrics are defined, documented and tracked.

Roles & Responsibilities

Have in-depth knowledge of eCommerce business

Have experience in product support, training or providing client support

Have prior AdTech experience

Core Functions Include

Assists in resolution of client issues. Consolidate and resolves complex customer requests or complaints for the organization.

Discovers client needs, recommends and sells additional services based on client needs.

Formulates and presents solutions to address client needs.

Define, develop and review the Standard Operating Procedures (SOPs).

Understand and use various custom tools to support program operations.

Identify and monitor program performance KPIs

Communicate closely with cross-functional partners to address non-routine questions as they arise

Prepare reports detailing program status to date

Preferred Qualifications

Minimum Qualifications

Bachelor's or Master's degree (Business or Technical field preferred)

2+ years of experience in program operations and technical support roles

Understanding of operational processes and requirements in CMS domain

Strong analytical skills: MS Excel skills & pivot tables; Excel Macros, SQL skills preferred

Experience performing quantitative and qualitative research and communicating results to leadership

Excellent personal task management skills and ability to handle multiple assignments

Strong written(including email) and verbal communication skills

Prior eCommerce and/or adtech is preferred.

Prior experience with working with technology platforms like Kenhsoo, Teika metrics etc. is preferred.

Experience with project scoping, planning, requirements gathering, business process mapping and end-to-end process experience is a plus

Central Business Solutions, Inc,

37600 Central Ct.

Suite #214

Newark, CA 94560.

Central Business Solutions, Inc(A Certified Minority Owned Organization)

Checkout our excellent assessment tool: http://www.skillexam.com/

Checkout our job board : http://www.job-360.net/

=====================================================

Central Business Solutions, Inc

37600 Central Court Suite 214 Newark CA, 94560

Phone: (833)247-8800 Fax: (510)-740-3677

Web: http://www.cbsinfosys.com

=====================================================

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