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Proton.ai
Cambridge, MA, United States
About Us: The wholesale distribution industry is ready for a revolution, and Proton is leading the charge. The world relies on distributors to sell nearly every physical product, but despite its massive contribution to the global economy, this industry has been left behind in terms of technology. Proton is changing that. With AI-powered sales softw
Job Source: Proton.aiBlink - The Employee App
Boston, MA, United States
NB: This is a East Coast Based Role - so the candidate should be based in the EST timezone, or willing to work flexibly in that timezone. 80%. That's how many workers don't have an office or desk. We interact with them every day: on the bus, in supermarkets, in the hospital. But when it comes to workplace technology, their needs have been largely
Job Source: Blink - The Employee AppPaytronix
Newton, MA, United States
Paytronix is a cloud-based digital guest engagement platform for the hospitality industry. Our innovative, unified platform provides loyalty programs, online ordering, gift cards, branded mobile applications, and strategic insights to more than 1,800 leading restaurant and convenience store brands. Our valued clients leverage the power of Paytronix
Job Source: PaytronixSimilarweb
Burlington, MA, United States
At Similarweb, we are revolutionizing the way businesses interact with the digital world by revealing to them everything that happens online. Our unique data and solutions empower over 4,300 customers globally, including industry giants like Google, eBay, and Adidas, to make game-changing decisions that drive their digital strategies. In 2021, we
Job Source: SimilarwebDrift
Boston, MA, United States
About Drift Drift, the Conversation Cloud company, helps businesses connect with people at the right time, in the right place with the right conversation. Using the Drift Conversation Cloud, businesses can personalize experiences that lead to more quality pipeline, revenue and lifelong customers. Drift brings Conversational Marketing, Conversation
Job Source: DriftMimecast
Lexington, MA, United States
Manager, Customer Success – Enterprise The Manager, Enterprise Customer Success will bring customer-facing experience to develop and maintain a high performing team of tenured Customer Success Managers. This Manager has the responsibility for a portfolio of commercial and enterprise grade customers, commonly several thousand employees in size. The
Job Source: MimecastRecorded Future
Boston, MA, United States
With 1,000 employees, over $250M in sales, 1,500+ clients, and rapid year-over-year growth, Recorded Future is the world’s most advanced, and largest, intelligence company! Enterprise Customer Success Manager As an Enterprise Customer Success Manager , you will be joining a fast-paced and high-growth team delivering innovative cyber threat intell
Job Source: Recorded FuturePaytronix
Newton, MA, United States
The kind of person we are looking for: The Customer Success Manager (CSM) serve as the holistic relationship manager and advocate for their assigned customers throughout their Paytronix lifecycle. CSMs strive to be proactive and consultative in nature, and bring deep knowledge of client industry, product use cases, and best practices to their custo
Job Source: PaytronixBoston, MA, United States
Lead the future of dental care.
Overjet is the world-leader in dental AI. Already, thousands of dental providers and insurers rely on our platform to deliver the best possible care. Now, we're looking for talented people to fulfill our mission: improve oral health for all.
Overjet is where builders become leaders. Everyone here loves to make new things: new products, new partnerships, new content, and a new category of AI technology. And as Overjet grows ridiculously fast, so will you.
Simply put, there's no better place to accelerate your career. Come join us!
The Role
We're looking for a detail-oriented and process-driven Customer Success Manager who will be responsible for ensuring our customers thrive with Overjet's software platform.
Responsibilities:
Managing Enterprise accounts, primarily working with dental office leadership and central office leadership
Execute the customer success strategy, focusing on high touch points and relationship building with dental offices
Achieve individual metrics and KPIs designed to utilize a data-based approach within the Customer Success Team
Assist in improving processes around account setup, implementation, training, and ongoing account review and modification to minimize churn and support account expansion
Plan account expansion initiatives and targeted campaigns for accounts with lower usage
Conduct frequent reviews (in-person and via phone) with accounts and team to determine customer satisfaction and utilization levels
Employ the total office concept, ensuring every member of the dental office staff is engaged
Upsell new modules and software additions to existing customers
Qualifications:
5+ years of experience in customer success in SAAS or similar product
Previous Experience with renewals
Excellent communication and interpersonal skills
Bachelor's degree or extensive experience
Experience in Management Consulting
Excitement to learn about artificial intelligence, insurance, dentistry, and technology
Strong work ethic and hustle to achieve results in a high-growth startup environment
Experience in insurance, dental/healthcare, startups, or B2B software is a plus but not required
Why Overjet?
Competitive Compensation and Equity
Fully Remote Working Policy for US Based Employees
401k plans with a matching program
Medical, Dental and Vision coverage: 99% employee premium covered, 75% dependent premium covered
Life and AD+D Insurance
8 weeks Paid Parental Leave
Optional HSA with Employer contribution
Flexible PTO and Paid Holidays
Annual Learning and Development Stipend
Work from Home Stipend
Overjet's Values
Ambition: We set ambitious goals and strive for excellence.
Velocity: We focus, act with urgency, and deliver results.
Ownership: We take ownership, dive deep and solve problems.
Win-win: We play to win, setting ourselves and our customers up for success.
Growth: We stay curious, seek feedback, and continuously learn and grow.
Company Recognition
Certified as a Most Loved Workplace by the Best Practice Institute
Honored as one of the 2024 Best Places to Work by Build In
Recognized as one of the Top Startups of 2023 by LinkedIn
Named one of the 2023 World's Most Innovative Companies by Fast Company
Included on the definitive 2022 Forbes AI 50
Featured in Bloomberg, Forbes, Fast Company, and TechCrunch
EEOC
Overjet is an equal opportunity employer.
We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences. Even if you don't meet 100% of the qualifications for this job, we strongly encourage you to apply!
If you are a Colorado resident: Please contact us by emailing [email protected] to receive compensation and benefits information for this role. Please include the job title in the subject line of the email.
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Email Alert for Enterprise Customer Success Manager jobs in Boston, MA, United States
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