ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.
Bynder
Boston, MA, United States
Bynder goes far beyond managing digital assets. Our digital asset management platform enables teams to conquer the chaos of proliferating content, touchpoints, and relationships in order to thrive. With powerful and intuitive solutions that embrace the way people want to work, and a richly integrated ecosystem, We are the brand ally that unifies a
Job Source: BynderProton.ai
Cambridge, MA, United States
About Us: The wholesale distribution industry is ready for a revolution, and Proton is leading the charge. The world relies on distributors to sell nearly every physical product, but despite its massive contribution to the global economy, this industry has been left behind in terms of technology. Proton is changing that. With AI-powered sales softw
Job Source: Proton.aiPaytronix
Newton, MA, United States
The kind of person we are looking for: The Customer Success Manager (CSM) serve as the holistic relationship manager and advocate for their assigned customers throughout their Paytronix lifecycle. CSMs strive to be proactive and consultative in nature, and bring deep knowledge of client industry, product use cases, and best practices to their custo
Job Source: PaytronixOverjet
Boston, MA, United States
Overjet is on a mission to improve oral healthcare for all. We do this by building dental artificial intelligence (AI) into products that help dental payers and providers ensure the best patient care. Our cutting-edge AI technology encodes dentist-level training and analysis into scalable software tools. Today, our flagship products are used by so
Job Source: OverjetDatadog
Boston, MA, United States
As an Enterprise Customer Success Manager, you will proactively drive new product attachment and effective strong relationships across our largest and most strategic customers. You’ll advocate for the customer internally and focus on a positive customer experience. Interactions are rooted in relationship-management, first and foremost, while also a
Job Source: DatadogOverjet
Boston, MA, United States
Lead the future of dental care. Overjet is the world-leader in dental AI. Already, thousands of dental providers and insurers rely on our platform to deliver the best possible care. Now, we're looking for talented people to fulfill our mission: improve oral health for all. Overjet is where builders become leaders. Everyone here loves to make new
Job Source: OverjetMabl Enterprise
Boston, MA, United States
The mabl team is on a mission to build the easiest low-code test automation solution on the market. We’re enabling everyone from global enterprises to fast-growing startups to integrate application testing into their development pipelines and harness test data to improve product quality by making fast, powerful test automation possible for everyone
Job Source: Mabl EnterprisePostman
Boston, MA, United States
Who Are We? Postman is the world’s leading collaboration platform for API development. The Postman API Platform’s features simplify each step of the API lifecycle so that individuals and enterprises can create better APIs—faster. More than 25 million developers and 500,000 organizations worldwide use Postman today. Together, we are building the AP
Job Source: PostmanBoston, MA, United States
With 1,000 employees, over $250M in sales, 1,500+ clients, and rapid year-over-year growth, Recorded Future is the world’s most advanced, and largest, intelligence company!
Enterprise Customer Success Manager
As an Enterprise Customer Success Manager , you will be joining a fast-paced and high-growth team delivering innovative cyber threat intelligence solutions that protect our customers. You will maintain a rapidly growing client portfolio and ensure our users get the most value out of our products and services. You’ll be responsible for facilitating product adoption, account growth, and retention via tailored success plans. You’ll leverage your prior experience in customer success and cyber security to foster successful and long term relationships with Recorded Future. Don’t miss your opportunity to become a Futurist!
What You’ll Do:
Act as the primary point of contact for customer security teams including SOC, CTI, IR, GRC, Fraud, and more
Drive product adoption across a diverse portfolio of the company’s top enterprise clients
Execute our client engagement strategy by delivering comprehensive Success Plans
Manage and answer inquiries about our Intelligence Cloud, API/Integrations, and other services
Identify, assess, and escalate account risk factors and orchestrate remediation efforts
Work closely across the Intelligence Services Department and other teams — Onboarding, Training, Support, Operations — to construct and scale solutions across customer businesses
Learn our platform, stay current on cybersecurity events, and build deep familiarity with the various customer security functions where we deliver value
Regularly capture and internally share your customers’ experience with Recorded Future
Be ultimately accountable for the overall health of each customer by ensuring high rates of customer adoption, growth, and retention
What You’ll Bring to the Team:
Knowledge:
Demonstrated experience in Customer Success and enablement principles
Strong understanding of Cyber/Information Security fundamentals
Familiarity with Project Management processes, strategies, and methods
Competencies:
Passion and drive for making customers happy and successful
Positive, collaborative, and energetic attitude with a strong desire to make an impact
Polished and professional approach for delivering customer engagements
Experience designing and executing communications and/or customer success programs
Superb communication skills with an ability to convey complex concepts to all levels of client personnel–from an analyst up to the CISO
Requirements:
Bachelor’s degree or 3+ years of relevant Customer Success and SaaS work experience
Fluency in Spanish strongly preferred.
Why should you join Recorded Future?
Recorded Future employees (or “Futurists”), represent over 40 nationalities and embody our core values of having high standards, practicing inclusion, and acting ethically. Our dedication to empowering clients with intelligence to disrupt adversaries has earned us a 4.8-star user rating from Gartner and 8 of the top 10 Fortune 100 companies as clients.
We are committed to maintaining an environment that attracts and retains talent from a diverse range of experiences, backgrounds and lifestyles. By ensuring all feel included and respected for being unique and bringing their whole selves to work, Recorded Future is made a better place every day.
If you need any accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to our recruiting team at [email protected]
Recorded Future is an equal opportunity and affirmative action employer and we encourage candidates from all backgrounds to apply. Recorded Future does not discriminate based on race, religion, color, national origin, gender including pregnancy, sexual orientation, gender identity, age, marital status, veteran status, disability or any other characteristic protected by law.
Recorded Future will not discharge, discipline or in any other manner discriminate against any employee or applicant for employment because such employee or applicant has inquired about, discussed, or disclosed the compensation of the employee or applicant or another employee or applicant.
#J-18808-Ljbffr
Enterprise Customer Success Manager jobs in Boston, MA, United States
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.