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Paytronix
Newton, MA, United States
The kind of person we are looking for: The Customer Success Manager (CSM) serve as the holistic relationship manager and advocate for their assigned customers throughout their Paytronix lifecycle. CSMs strive to be proactive and consultative in nature, and bring deep knowledge of client industry, product use cases, and best practices to their custo
Job Source: PaytronixMabl Enterprise
Boston, MA, United States
The mabl team is on a mission to build the easiest low-code test automation solution on the market. We’re enabling everyone from global enterprises to fast-growing startups to integrate application testing into their development pipelines and harness test data to improve product quality by making fast, powerful test automation possible for everyone
Job Source: Mabl EnterpriseProton.ai
Cambridge, MA, United States
About Us: The wholesale distribution industry is ready for a revolution, and Proton is leading the charge. The world relies on distributors to sell nearly every physical product, but despite its massive contribution to the global economy, this industry has been left behind in terms of technology. Proton is changing that. With AI-powered sales softw
Job Source: Proton.aiBlink - The Employee App
Boston, MA, United States
NB: This is a East Coast Based Role - so the candidate should be based in the EST timezone, or willing to work flexibly in that timezone. 80%. That's how many workers don't have an office or desk. We interact with them every day: on the bus, in supermarkets, in the hospital. But when it comes to workplace technology, their needs have been largely
Job Source: Blink - The Employee AppOverjet
Boston, MA, United States
Lead the future of dental care. Overjet is the world-leader in dental AI. Already, thousands of dental providers and insurers rely on our platform to deliver the best possible care. Now, we're looking for talented people to fulfill our mission: improve oral health for all. Overjet is where builders become leaders. Everyone here loves to make new
Job Source: OverjetPaytronix
Newton, MA, United States
Paytronix is a cloud-based digital guest engagement platform for the hospitality industry. Our innovative, unified platform provides loyalty programs, online ordering, gift cards, branded mobile applications, and strategic insights to more than 1,800 leading restaurant and convenience store brands. Our valued clients leverage the power of Paytronix
Job Source: PaytronixDrift
Boston, MA, United States
About Drift Drift, the Conversation Cloud company, helps businesses connect with people at the right time, in the right place with the right conversation. Using the Drift Conversation Cloud, businesses can personalize experiences that lead to more quality pipeline, revenue and lifelong customers. Drift brings Conversational Marketing, Conversation
Job Source: DriftMimecast
Lexington, MA, United States
Manager, Customer Success – Enterprise The Manager, Enterprise Customer Success will bring customer-facing experience to develop and maintain a high performing team of tenured Customer Success Managers. This Manager has the responsibility for a portfolio of commercial and enterprise grade customers, commonly several thousand employees in size. The
Job Source: MimecastBurlington, MA, United States
At Similarweb, we are revolutionizing the way businesses interact with the digital world by revealing to them everything that happens online.
Our unique data and solutions empower over 4,300 customers globally, including industry giants like Google, eBay, and Adidas, to make game-changing decisions that drive their digital strategies.
In 2021, we went public on the New York Stock Exchange, and we continue to reach new heights! Come work alongside Similarwebbers across the globe who are bright, curious, practical and good people.
We are looking for a Customer Success Manager to join our Client Services Team .
This role will report to our Senior Team Manager, Customer Success.
Why is this role so important at Similarweb?
The CSM's ability to create relationships with the clients, and help them extract real business value, using Similarweb’s platform, is essential to keeping clients engaged with Similarweb for years.
The CSM is in the front line, bringing our platform and data to life for the client
The CSM drives user engagement, adoption of our platform and helps identify growth opportunities by addressing the client's pain points
So, what will you be doing all day?
Your role as part of the Client Services Team means your daily responsibilities may include:
Lead, manage, and expand long-term customer relationships; focus on understanding the client’s KPIs to ultimately drive positive business outcomes
Act as a trusted partner and advisor to customers by providing actionable insights that will help clients achieve their business goals using our cutting-edge data
Identify and mitigate churn risks, implementing proactive measures to retain customers and enhance their experience
Ensure our users are engaged with the platform and understand the value (“the so what?”) it brings them towards achieving their goals
Develop strong subject matter expertise across Similarweb’s entire product portfolio
This Is The Perfect Job For Someone With
Solid understanding of the digital marketing space and trends
Client facing experience
Strong relationship-building skills –the ability to quickly build rapport and establish trust (both internally and with clients)
Analytical and consulting mindset with the ability to turn data into a story
Experience producing high-quality decks and decks and client-facing materials
Excellent problem-solving and critical-thinking skills
Team player who can collaborate effectively with colleagues and business partners
2-3 years’ experience as an analyst/consulting/digital marketing (SEO , PPC, media planning).
**At Similarweb, collaborating with our colleagues in the office creates a more connected, unified culture. Our best work is a product of our face-to-face collaboration, with the ability to work partially from home.**
Why You’ll Love Being a Similarwebber
You’ll actually love the product you work with : Our customers aren’t our only raving fans. When we asked our employees why they chose to come work at Similarweb, 99% of them said “the product.” Imagine how exciting your job is when you get to work with the most powerful digital intelligence platform in the world.
You’ll find a home for your big ideas : We encourage an open dialogue and empower employees to bring their ideas to the table. You’ll find the resources you need to take the initiative and create meaningful change within the organization.
We offer competitive perks & benefits: We take your well-being seriously and offer competitive compensation packages to all employees. We also strongly emphasize community, with regular team outings and happy hours.
You can grow your career in any direction you choose: Interested in becoming a VP or want to transition into a different department? Whether it’s Career Week, personalized coaching, or our ongoing learning solutions, you’ll find all the tools and opportunities you need to develop your career right here.
Diversity isn’t just a buzzword: People want to work in a place where they can be themselves. We strive to create a workplace that is reflective of the communities we serve, where everyone is empowered to bring their full, authentic selves to work. We are committed to inclusivity across race, gender, ethnicity, culture, sexual orientation, age, religion, spirituality, identity and experience. We believe our culture of equality and mutual respect also helps us better understand and serve our customers in a world that is becoming more global, more diverse, and more digital every day.
Please note: We’re unable to sponsor employment visas at this time.
We will handle your application and information related to your application in accordance with the Applicant Privacy Policy available here .
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Email Alert for Customer Success Manager, Enterprise jobs in Burlington, MA, United States
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