Senior Business Analyst

Springfield, MA, United States

GAF Senior Business Analyst Springfield , Massachusetts Apply Now At GAF, we cover more than buildings. We cover each other. No matter what role, tenure, or track, under this roof you are empowered to be there for your teammates, your customers, and especially your community. Under this roof, we don’t back down from hard work– we support one another in pursuit of something bigger. We define the future while leading the present. And under this roof, we own our opportunities. Becoming the market leader only happens when everyone feels they have the opportunity, and the support, to thrive. We are GAF. And under this roof, we protect what matters most.

Summary: We are seeking a Senior Business Analyst with Salesforce experience that will have

responsibility for eliciting business needs, specifying user stories/use cases, modeling

processes, evaluating system impacts, performing detailed analysis, prioritizing business

requests, and partnering with the project team to ensure the successful delivery of new system capabilities, enhancements, and fixes in support of various GAF applications.dictive models including visualizations that convey data stories efficiently and effectively.

70%

Work with constituents across the organization to understand current processes, systems and opportunities and capture requirements for new processes, systems, user interfaces and user experiences through various methods, including to but not limited to requirements gathering sessions, interviews, surveys, workshops, etc.

Collaborate with vendor partners and internal team members to communicate needs and requirements and determine appropriate solutions.

Advise on best practices.

Document current and future state in various forms including functional requirements, user stories, wireframes, interface designs, workflows, swim-lane diagrams, presentations, etc. for appropriate audiences including C-Level, business stakeholders and technical teams.

20%

Collaborating with IT Development (onshore/offshore) and QA to ensure appropriate and adequate system testing is performed.

Facilitating, coordinating and execution of User Acceptance Testing (UAT).

5%

Providing guidance, reviewing work and providing feedback to other team members.

5%

Performing other duties as assigned.

Under This Roof, We Require

Bachelor’s Degree in Computer Science, Information Systems, Business (with IT focus), or related majors and/or track record of work experience in areas described above.

5+ years’ experience in systems analysis and design with a proven record of successful medium to large scale project implementations, preferably in enterprise Business-to-Business durableable goods, construction, or building materials. manufacturing.

Certified Business Analysis Professional (CBAP) or similar certification is a plus.

Under This Roof, We Also Value

Technical knowledge/skills:

● Experience capturing, and documenting B2B customer centric requirements, with a focus on minimizing customer pain points, and providing visibility into operational data.

Perform analysis and design using various methods, including: business requirements, functional specifications, user stories/acceptance criteria, use cases, swim lanes, and process flows, swim lane diagrams, AS-IS / TO-BE diagrams, and mock-ups/wireframes.

Understanding of best practices with Digital User Interface designs and User Experience.

Experience with visually modeling requirements using tools.

Experience in SDLC and Agile/Scrum methodology.

Experience in Jira.

Experience with documenting requirements for integrations between enterprise systems.

Strong experience in business process design and workflow analysis.

Strong knowledge and execution of IT Standards, Policies and Procedures.

Knowledge of Information Security Practices.

Knowledge of Project Management Methodologies & Tools.

Experience in working with multiple data sources and ERPs

Experience in the Manufacturing Industry is a plus.

Google Suite and Lucid Charts knowledge is a plus.

Experience with Salesforce Sales Cloud and Experience Cloud is a plus.

General knowledge/skills

Strong ability to influence and drive cross-functional decisions and initiatives.

Very Strong drive for results.

Very Strong ability to think conceptually and forward thinking.

Strong ability to communicate ideas in both technical and user friendly language.

Strong ability to manage multiple concurrent initiatives.

Very Strong Prioritization skills.

Very Strong Analysis & Problem Solving Skills.

Very Strong Communication skills (verbal & written).

Very Strong Customer Focus and client interface skills.

Initiates Self Action.

Strong Business Acumen.

Strong Skills in Building Working Relationships

Good Stress Tolerance skills.

Strong Attention to Detail.

Strong Relationship Management skills – ability to interact well with all levels of management, quickly and effectively build credibility and relationships.

How We Protect What Matters Most

We offer a wide range of health insurance options that include medical, dental, and vision for you and your family.

Our Family-Building benefits support the many different journeys to fertility and parenthood.

Our robust 401K plan includes an employer match contribution with your pre-tax and/or Roth contributions.

Other exciting programs and perks are available to help employees achieve work-life balance, including (but not limited to) a wellness program, free financial coaching, a referral program, and product rebates when purchased for an employee’s primary residence.

Professional growth and development are very important to us! We offer internal training programs and courses, as well as a generous tuition reimbursement program.

We put diversity and inclusion into action with our Employee Resource Groups, which unite employees based on common perspectives, identities, demographic factors, or out of a desire to be an ally.

GAF complies with federal, state, and local disability laws and makes reasonable accommodations for applicants and employees with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR Services at 833-HR-XPERT.

Consideration will be given based on geography, candidate experience, and qualifications.

Annual Salary Range: 135,000-172,500

We believe our employees are our greatest resource. We offer competitive salary, benefits, 401k, and vacation packages for all full time permanent positions. We are proud to be an equal opportunity workplace and GAF, Standard Logistics, SGI, and Siplast are proud to be affirmative action employers. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you have a disability or special need that requires accommodation, please let us know. If applying for positions in the U.S., must be eligible to work in the U.S. without need for employer sponsored visa (work permit).

With 130+ years in the industry, GAF is the leading roofing manufacturer in North America. As a member of the Standard Industries family of companies, we are also part of the largest roofing and waterproofing business in the world.

Our communities help give our work meaning and the products we manufacture help protect what matters most. The shingles help to shelter the families living in the homes in our towns. The TPO helps protect what is under that hospital’s roof. In addition to quality products, we make sure they are installed by quality craftsmen and women. The full GAF portfolio of solutions is supported by an extensive national network of factory-certified contractors.

GAF continues to be the leader in quality and offers comprehensive warranty protection on its products and systems. Our success is driven by a commitment to empowering our people to deliver advanced quality and purposeful innovation and the desire to protect what matters most.

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